Primal Kumar | Page 2

at least 23 words about this dealershipat least 23 words at least 23 words about this dealership at least 23 words about this dealership at least 23 words about this dealership at least 23 words about thi at least 23 words about this dealership at least 23 words about this dealership at least 23 words about this dealership at least 23 words about this dealership More

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Very clean, fast and efficient service. The service technician and the advisor took their time to explain to me everything they did and any future recommendations technician and the advisor took their time to explain to me everything they did and any future recommendations More

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Inept Service department My wife's car had a loose negative terminal clamp on her battery. I showed it to one person in service. Another service person came over several minut My wife's car had a loose negative terminal clamp on her battery. I showed it to one person in service. Another service person came over several minutes later. He started fiddling with the clamp on the positive terminal. I showed him the problem with the negative terminal clamp. He told me that I would have to take the car across the street and have a new cable installed. I showed him the the clamp was just bolted onto the cable and the cable didn't need to be replaced. He said he would have to check and left. When he returned, he said that I was right and they took it in for servicing. When I picked up my car, another service rep had a printed inspection check list that showed 2 of my wife's motor mounts had FAILED. My wife has almost always taken her car to other Toyota dealers for oil changes, etc. and had service done less than 2 months ago at another Toyota dealer. They didn't find motor mount failures at that time. I then took her car to a certified mechanic who inspected al the motor mounts and said they were still good and only worn. I have been working on my own cars for over 55 years. I will not use this dealer again. More

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Sale person was very professional and helpful and any time when I bring my car to this dealership always I had a great experience so thank you time when I bring my car to this dealership always I had a great experience so thank you More

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I’d like to thank your staff,Primal and Aman for displaying an outstanding customer service during my visit . They just went that extra mile taking care of my car . I think they deserves a formal displaying an outstanding customer service during my visit . They just went that extra mile taking care of my car . I think they deserves a formal recognition. Thanks again More

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I’m always very happy after my visit to Toyota. I do not trust my old Toyota to any one else. They explain very well, and they do what they promised. trust my old Toyota to any one else. They explain very well, and they do what they promised. More

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Came in for a 5k maintenance service and I asked the service advisor about different products for my vehicle. Advisor was not familiar with the product that the toyota facility offered. He just referred service advisor about different products for my vehicle. Advisor was not familiar with the product that the toyota facility offered. He just referred me to ask around to parts dept. I felt that he could have helped out by inquiring for the customer. Dont know if he was having a bad day or was just not well trained as an employee. I even asked if he was new, and he replied, no. More

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I was told I was getting an oil change but it didn’t happen. I wasn’t aware it’s not offered at the time. happen. I wasn’t aware it’s not offered at the time. More

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Professional and efficient staff, very clean and organized facility and overall operation. Primal was very courteous and thorough in reviewing service needs and client needs. organized facility and overall operation. Primal was very courteous and thorough in reviewing service needs and client needs. More

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Excellence Elk Grove Toyota performed my maintenance on my schedule. The work was quickly done and to my satisfaction. I will recommend Elk Grove Toyota to my fr Elk Grove Toyota performed my maintenance on my schedule. The work was quickly done and to my satisfaction. I will recommend Elk Grove Toyota to my friends for purchasing and maintaining a new Toyota. More

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