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Phil Joyce
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Phil Joyce | Page 9
Service Advisor
Jim Ellis Kia of Kennesaw
1221 Auto Park Drive Northwest
Kennesaw, GA 30144
106 Reviews
106 Reviews
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106 Reviews of Phil Joyce
June 09, 2023
Ultimately, the service at this location is appalling. I did not have any work done because they did not think any additional work or diagnostics were needed (fingers crossed my vehicle is okay) after kee I did not have any work done because they did not think any additional work or diagnostics were needed (fingers crossed my vehicle is okay) after keeping my car in a lot for almost a month to do an hour’s worth of diagnostics. They do not set up any practical expectations and do not communicate unless you continuously call/text them for a response. My car was there almost a month and they did not even begin to look at it for 19-20 days (after calling daily for several days looking for updates). They told me that my car would be looked at in 10 days but did not even call in that 10 day period to tell me it would be extended. I had to call them multiple times. My DRIVEBLE car was scheduled there for a warranty “appointment” that ended up just being a drop off for a period of time, and then it ended up being more than twice as long. The cherry on top was that I had to rent a car at MY OWN expense and they did not expedite the process of looking at my car even though I told them that I was not told or given the expectation that I was dropping my car off. I know they are having a shortage of mechanics but the fact of the matter is, they funnel in more cars to their ever- growing queue without any concern for how this will deteriorate the service. My suggestion would be to go somewhere else or be very clear about any and all expectations, prices, and communication. My experience was very frustrating to say the least and they did not seem at all concerned by my complaints and brushed me off each time. I would never take my car back here and I’m considering selling my Kia all together just so I never have to deal with them again. Having the warranty was meaningless because it was nothing but a stress and financial burden on me. More
by jess
Verified Customer
Helpful 
June 07, 2023
It was a good experience and I would like to come back for another visit for another visit More
by jaylondharvey
Other Employees Tagged: Diana Bell, Mark Kerkoski, Sam Stewart, Kris Musgrove , Michael Garrabrant, Tommy Wallis
June 02, 2023
On time appointment and live the technician video that was sent after inspection. Dealership also provide Lyft for transportation to and from my house as car was being completed. was sent after inspection. Dealership also provide Lyft for transportation to and from my house as car was being completed. More
by rdvel002
Other Employees Tagged: Elizabeth Parr
May 13, 2023
They did a good job with the work I asked them to do. The wait was a little longer than they initially quoted, but not bad. This was the initial service and they did not reset the service reminder. They The wait was a little longer than they initially quoted, but not bad. This was the initial service and they did not reset the service reminder. They would have gotten 5 stars, but for the wait and the service indicator not being reset More
by cmcquate
May 09, 2023
Strangely, my car was returned to me with two very small but deep scrapes/scratches on my right front fender. I rarely drive the car, so I am certain it happened while I was getting it serviced. Nobody said but deep scrapes/scratches on my right front fender. I rarely drive the car, so I am certain it happened while I was getting it serviced. Nobody said a word to me, and I noticed it the moment I got home. More
by profundiscom
May 02, 2023
Christian was extremely knowledgeable and on point when reviewing the car and available options with me. I was very happy with his professionalism, manners, and overall comfort he provided during the car s reviewing the car and available options with me. I was very happy with his professionalism, manners, and overall comfort he provided during the car shop. Christian is the real deal. More
by molly lehrer
Other Employees Tagged: Matt Rock, Chris Vallejo
April 13, 2023
They had my car for months and did no work on it has to keep calling to check on my car to no avail when I went up there they told me there was nothing they can do for me and I could not get another car keep calling to check on my car to no avail when I went up there they told me there was nothing they can do for me and I could not get another car More
by K3
Other Employees Tagged: Tommy Wallis
April 04, 2023
The service was really nice and I’m glad I didn’t have to stay too long. Everyone was also quite cooperative. stay too long. Everyone was also quite cooperative. More
by jmakeha
Other Employees Tagged: Diana Bell, Mark Kerkoski, Sam Stewart, Kris Musgrove , Michael Garrabrant, Tommy Wallis
April 01, 2023
Worst service I have ever experienced. I will never return. Was told repair would take 1-2 days. Kept my car for 10 days. Never once called to update me. Would not answer the phone when I I will never return. Was told repair would take 1-2 days. Kept my car for 10 days. Never once called to update me. Would not answer the phone when I called to check on car. Left messages that no one returned. Had to finally go to service center on 10th to talk to a prison to find out what was going on with car. Was told they ordered a part and were waiting on it. Asked why they didn’t call to tell me. They said “I don’t know.” I asked them what was wrong with my car. He looked it up and could not tell me. I took my car and left. Went to another service center and car was fixed in one day. Very easy repair that did NOT require a part. Pretty sure they never even looked at my car. More
by the_gaskins
Other Employees Tagged: Mark Kerkoski, Sam Stewart , Michael Garrabrant, Tommy Wallis
