Paige Shelton | Page 3

Grande Prairie Volkswagen responded

Dear josphino, We are incredibly grateful for your fantastic review! It's wonderful to hear that our staff, including Paige Shelton, Franklin Manyika, and Sarah Taylor, were able to assist you so efficiently and that you found our service to be professional and transparent. Getting you into the truck you wanted in a timely manner is exactly the kind of experience we strive to provide. Your high praise and recommendation are greatly appreciated and motivate us to continue offering top-notch service. Thank you for choosing Grande Prairie Volkswagen, and we look forward to the opportunity to assist you again in the future. It's our pleasure to work with such valued customers like you. Warmest regards, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Dear Joshuataylor, It’s truly rewarding to see such a glowing review! We're thrilled that Sarah, along with Madison Stoddart and Paige Shelton, provided you with a friendly and knowledgeable service. Your intention to return to Sarah for your next vehicle purchase is a wonderful compliment to her commitment and expertise. We’re also pleased that you found our sales price, trade-in experience, and the finance process to your satisfaction. Our team is dedicated to making each step as smooth and transparent as possible. Thank you for your willingness to recommend us. We eagerly await the opportunity to serve you again and help you find your next perfect vehicle. Warm regards, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

@Nlktb96, We're overjoyed to receive your 5-star review and are glad that you found our team, including Paige, to be friendly and helpful. It's fantastic to hear that we could make your experience easy and stress-free. Thank you for acknowledging our efforts in sales price transparency, your trade-in experience, and the efficiency of your purchase. Your recommendation means the world to us, and we're here to continue providing you with exceptional service for any future visits. Warm regards, Nathan Wheeler Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Dear Valued Customer, We sincerely apologize for the inconvenience and frustration you’ve experienced. It's clear from your message that we did not meet the high standards we set for customer service and vehicle reliability, and for that, we are truly sorry. Please know that we take your concerns seriously. We are committed to making this right and would like to address the issues with your vehicle promptly. Our management team has been alerted, and we would appreciate the opportunity to speak with you directly to find an acceptable resolution. Could you please contact us at your earliest convenience? We would like to discuss how we can assist further and ensure your complete satisfaction. Thank you for bringing this to our attention, and we hope to restore your faith in our dealership. Warm regards, The Customer Care Team at Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Juliaoh, Thank you for your warm review and for recommending us. We're delighted to hear that Darcy, Madison, Paige, and Franklin made you feel like part of the family during your visit for a new vehicle. Creating a friendly and approachable environment is something we take great pride in at Grande Prairie Volkswagen. We're glad you felt welcomed and well-treated. Your endorsement means a lot to us, and we look forward to welcoming you and others you recommend in the future. Best regards, Nathan Wheeler Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Dale Mackey, Thank you for taking the time to share your great experience with us. We're delighted to hear that Paige Shelton, Teri Lorenzen, and Corey Lavoie provided you with wonderful service during your visit for a new vehicle. It's always our goal to make every customer's experience a memorable one, and we're thrilled to know we've succeeded with you. Your willingness to refer others to our dealership is the highest compliment we can receive. We appreciate your support and look forward to welcoming anyone you refer to Grande Prairie Volkswagen. Best regards, Nathan Wheeler Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Steff, Thank you for taking the time to leave your feedback. We're glad to hear that Paige provided you with excellent service and assistance in finding a reliable vehicle. Her dedication to helping customers explore their options and ensuring they find what they need is something we take great pride in. We appreciate your kind words and are here to assist you with any further needs or questions in the future. Best regards, Nathan Wheeler Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Terrence, Thank you for sharing your experience with us. We're delighted to hear that you found our team, especially Paige Shelton, to be nice, friendly, and helpful. It's our goal to ensure every customer finds a vehicle they love, and we're glad Paige could assist you in this journey. Your satisfaction is important to us, and we look forward to being of service to you again in the future. Best regards, Nathan Wheeler Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Diane, What a joy to hear about your unique and heartwarming experience at our dealership! We're so glad that our team, especially Paige, could make you feel at home and turn your 65th birthday and vehicle pickup into a special celebration. We believe in making every interaction with our customers memorable, and it's wonderful to know we achieved this for you. Thank you for choosing Grande Prairie Volkswagen for such a significant occasion. We're honored to have been a part of your birthday celebration and look forward to continuing to serve you with the same level of care and enthusiasm in the future. Warmest regards, Nathan Wheeler Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

mkapler1960, Thank you for taking the time to leave such a comprehensive review! We're delighted to hear that our service, sales, and parts staff, including Sam, Paige, Kari, Bryan, Daniel, Kaitlyn, Miranda, and Mickaela, have all contributed to your positive experiences with us. We pride ourselves on going the extra mile for our customers, and it's great to know that our team's knowledge and attentiveness have been helpful to you. Your feedback is invaluable, and we look forward to continuing to provide you with top-notch service. Best regards, Nathan Wheeler Grande Prairie Volkswagen