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Norris Burns
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Norris Burns | Page 5
Service Advisor
Jim Ellis Kia of Kennesaw
1221 Auto Park Drive Northwest
Kennesaw, GA 30144
61 Reviews
61 Reviews
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61 Reviews of Norris Burns
October 24, 2023
My service advisor Norris Burns was amazing. He was extremely helpful and kept me updated on the process of the repairs to my car. The overall customer service at this location is 5 stars. He was extremely helpful and kept me updated on the process of the repairs to my car. The overall customer service at this location is 5 stars. More
by Quishael
Verified Customer
Helpful 
October 24, 2023
I'm very impressed with the excellent customer service I received during my recent Jim Ellis Kia Kennesaw. From start to finish, the staff were friendly, attentive and made the process easy and enjoyable. I received during my recent Jim Ellis Kia Kennesaw. From start to finish, the staff were friendly, attentive and made the process easy and enjoyable. I also liked how the technician text me a video explaining what he had done. More
by jazzseeker
Other Employees Tagged: Mark Kerkoski, Kris Musgrove
October 12, 2023
They were able to take me even though I showed up early. They were able to solve all of my issues while there. I was able to get it all done 30 minutes before I expected it to be complete. They were able to solve all of my issues while there. I was able to get it all done 30 minutes before I expected it to be complete. More
by abritesamsung
October 10, 2023
Let me preface by saying, I have taken my car to this location since I purchased my Sportage back in 2021. I even decided I loved the customer service here so much that I would continue to use this locat location since I purchased my Sportage back in 2021. I even decided I loved the customer service here so much that I would continue to use this location over the Kia dealer in Woodstock where I bought my car. However, at this last appointment I was blown away by the customer service I received. I was being taken care of by Norris who I had never met before. He seemed completely inconvenienced that I had an end of the day appointment, mind you, not a walk in.when I asked about a simple issue, if they could look at my windshield wiper fluid tube he told me absolutely not and that I would have to book another full visit. When I expressed that i was going to a funeral in the morning and was concerned about driving 6 hrs with it unusable, he wasn't phased. He then proceeded to tell me his "system" showed I had no service records as if I don't take care of my car. I told him that was impossible as this was the only place I had been getting my Kia serviced. When I then asked about the free tire rotation, as that comes with the warranty of the tires I bought at this location, he scoffed and told me the price of a tire rotation and oil change is set and that's that. I, not being confrontational, just accepted that he wasn't going to be of any help. I left the dealership that day feeling unvalued and an inconvenience to the staff. More
by wowgirl932
Other Employees Tagged: Mark Kerkoski, Kris Musgrove
October 08, 2023
Awesome great service great work every time. Love the energy and the people that work there. Love the energy and the people that work there. More
by descoffey
Other Employees Tagged: Mike Awolusi, Bryson Smith, Todd Garman, Kris Musgrove
October 06, 2023
Expensive, offer to change parts that the customer does not need, bad customer service, They try to do a fraud not need, bad customer service, They try to do a fraud More
by damalo60
Other Employees Tagged: Diana Bell, Kris Musgrove
October 05, 2023
Overall, the entire experience was outstanding. Thank you for providing such excellent service. I look forward to bringing my car to your shop for all its maintenance needs going forward. Thank you for providing such excellent service. I look forward to bringing my car to your shop for all its maintenance needs going forward. More
by jazzseeker
September 30, 2023
Excellent service! They booked my appointment very quickly and I did not have to wait too much They booked my appointment very quickly and I did not have to wait too much More
by Andre
Other Employees Tagged: Diana Bell, Mark Kerkoski, Sam Stewart, Phil Joyce, Kris Musgrove
September 27, 2023
My last visit to your service department was awful. I took my car in so it could have the 90k mile full service, and when they gave me back my car four hours later, it was dirty both inside and outside I took my car in so it could have the 90k mile full service, and when they gave me back my car four hours later, it was dirty both inside and outside. I was disappointed with the service since they usually return the car washed More
by macarmen7
