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Norm Stern

Overview Reviews (69) Inventory (1089)

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Norm Stern

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Norm Stern

Commercial Sales

Suburban Ford of Waterford

6975 Highland Rd
Waterford, MI 48327

As one of our Commercial Sales Specialists, Norm has been in auto sales for almost 30 years. He has had detailed experience in every aspect of a dealership from Financing to Customer Accounts to Sales. Customer service is his top priority, as he has won multiple awards for it. Norm thoroughly enjoys golf during non-business hours, as well as other sports activities. He is deeply involved at his church. Norm can facilitate any Commercial or Large Truck orders.

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5.0

69 Reviews

Overview Reviews (69) Inventory (1089)

Dealership Experience

21 yrs, 8 mos

Industry Experience

37 yrs, 3 mos

Specialties & Trainings

Ford Certified, Ford CPO Certified and Ford Commercial Certified

5.0

69 Reviews

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69 Reviews of Norm Stern

November 17, 2023

Dealership Rating

Employee Rating

I've been purchasing Ford vehicles from this dealership for many years and have never needed to ever go anywhere else. Top notch sales and service. for many years and have never needed to ever go anywhere else. Top notch sales and service. More

by jefmorow

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Helpful 0

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Nov 19, 2023 -

Suburban Ford of Waterford responded

Hello, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

October 31, 2023

Dealership Rating

Employee Rating

Norm was very helpful, reliable and found my car quickly. Norm was very personable and easy to talk to. He got the job done and treated me great! He is a gem! Norm was very personable and easy to talk to. He got the job done and treated me great! He is a gem! More

by katecaldwell10

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Helpful 0

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Nov 02, 2023 -

Suburban Ford of Waterford responded

Hi, we are happy we could make your experience a positive one! At Suburban Ford of Waterford, we value our customers and we look forward to seeing you on your next visit. Take care!

October 19, 2023

Dealership Rating

Employee Rating

Josh was great to work with . He explained everything to us and told us about all the options available to protect our vehicle . He explained everything to us and told us about all the options available to protect our vehicle . More

by msavon

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Sam West, Joshua Dabney

Helpful 0

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Oct 21, 2023 -

Suburban Ford of Waterford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

September 28, 2023

Dealership Rating

Employee Rating

Norm was great to work with got me everything I wanted in my new truck my new truck More

by krisc03

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Helpful 0

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Sep 30, 2023 -

Suburban Ford of Waterford responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

August 15, 2023

Dealership Rating

Employee Rating

It took exactly the amount of time I was told. Can't ask for more. Can't ask for more. More

by jccaadm

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Aug 18, 2023 -

Suburban Ford of Waterford responded

Hi, thank you for taking the time to leave a review for us at Suburban Ford of Waterford. We're happy we could meet your expectations! If you have any further questions, please give us a call. We're always happy to help!

Aug 18, 2023 -

Suburban Ford of Waterford responded

Hi, we appreciate your feedback on our Staff's service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

July 23, 2023

Dealership Rating

Employee Rating

Norm Stern was a pleasure to work with, I was very happy with his professionalism. Now I am just waiting on the parts department to ship out my parts. I hope they do as well as Norm did, fingers crossed. with his professionalism. Now I am just waiting on the parts department to ship out my parts. I hope they do as well as Norm did, fingers crossed. More

by rbodrie4900

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Joshua Dabney

Helpful 0

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Jul 24, 2023 -

Suburban Ford of Waterford responded

Hi, we're happy you found our staff to be so supportive during your experience here at Suburban Ford of Waterford. If you have any further questions, please give us a call. We're always happy to help!

Jul 26, 2023 -

Suburban Ford of Waterford responded

Hello, we are happy we could make your experience a positive one! At Suburban Ford of Waterford, we value our customers and we look forward to seeing you on your next visit. Take care!

April 12, 2023

Dealership Rating

Employee Rating

Exceptional service. Informative and extremely helpful with addressing your wants and needs. Salesman was extremely knowledgeable and accommodating. Informative and extremely helpful with addressing your wants and needs. Salesman was extremely knowledgeable and accommodating. More

by qman46

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Helpful 0

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May 01, 2023 -

Suburban Ford of Waterford responded

Hi, your comments keep us motivated and working hard for all our guests! Please let us know if there is ever anything else we can do for you! Safe travels!

March 28, 2023

Dealership Rating

Employee Rating

The staff is friendly and works efficiently. Our lease experience was a good one and we loved the Edge which is why we leased another one. Our lease experience was a good one and we loved the Edge which is why we leased another one. More

by mom429

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Stefan Sackett , Dan Hazen

Helpful 0

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Mar 31, 2023 -

Suburban Ford of Waterford responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

March 25, 2023

Dealership Rating

Employee Rating

Salesman Norm Stern worked very hard to get me in the car I wanted. I will be a customer for life if this is the treatment I receive. I wanted. I will be a customer for life if this is the treatment I receive. More

by ptrevy

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Helpful 0

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Mar 27, 2023 -

Suburban Ford of Waterford responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 17, 2023

Dealership Rating

Employee Rating

All aspects of our experience with this dealership and with the salesperson was really excellent. with the salesperson was really excellent. More

by rcurtis

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Helpful 0

Report | Print

Mar 20, 2023 -

Suburban Ford of Waterford responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

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Norm Stern

Commercial Sales

Suburban Ford of Waterford

69 Reviews of Norm Stern

Dealership Inventory (1089 Vehicles)

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