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Sam West
Sam West at Suburban Ford of Waterford
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Sam West

Sales Consultant

Suburban Ford of Waterford

6975 Highland Rd
Waterford, MI 48327

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4.9
36 Reviews

I've been selling Ford vehicles for over 25 years and still love this business. My customers are my family and I treat them as such. Give me an opportunity and I'll make you part of mine and the Suburban Ford of Waterford family.

Dealership Experience

22 yrs, 11 mos

Industry Experience

30 yrs, 9 mos

Specialties & Trainings

Ford Master Sales Certified

4.9

36 Reviews

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36 Reviews of Sam West

October 19, 2023

Dealership Rating
Employee Rating

Josh was great to work with . He explained everything to us and told us about all the options available to protect our vehicle . More

by msavon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Norm Stern, Joshua Dabney

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Oct 21, 2023

Suburban Ford of Waterford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

July 20, 2023

Dealership Rating
Employee Rating

Ordered a new truck and the whole process was seamless start to finish. If you are in the market for a new Ford I highly recommend working with Sam West at Suburban Ford! More

by stevepocs
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Jul 27, 2023

Suburban Ford of Waterford responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Jul 27, 2023

Suburban Ford of Waterford responded

Hi, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

July 14, 2023

Dealership Rating
Employee Rating

Always a pleasant time when getting a new vehicle and getting it maintained. My agent Sam West is outstanding-my new lease vehicle was finalized in a timely fashion. He is wonderful-makes the time to ex More

by ska10252001
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Purchase Time
Finance Experience
Recommend Dealer
Yes
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Jul 17, 2023

Suburban Ford of Waterford responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

Jul 17, 2023

Suburban Ford of Waterford responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Suburban Ford of Waterford! If you have any further questions, please give us a call. We're always happy to help!

July 01, 2023

Dealership Rating
Employee Rating

Suburban Ford repaired my vehicle and I pleased with the repairs. The backup camera is now working correctly. More

by lbsommer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Deckard

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Jul 03, 2023

Suburban Ford of Waterford responded

Hi, thank you for taking the time out of your day to tell us about your experience. We hope to be of service to you again! Take care!

Jul 04, 2023

Suburban Ford of Waterford responded

Hello, we are glad we could help! Thank you so much again for your feedback! We hope you have a great day!

May 14, 2023

Dealership Rating
Employee Rating

Great salesperson. Sam. Lots of nice vehicles. Fast service and everything explaned well including the instrumentaction and controls More

by davidmcmanus
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
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May 17, 2023

Suburban Ford of Waterford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! At Suburban Ford of Waterford, we value our customers and we look forward to seeing you on your next visit. Take care!

May 17, 2023

Suburban Ford of Waterford responded

Hi, we're happy you found our staff to be so supportive during your experience here at Suburban Ford of Waterford. We hope you have a great day!

May 08, 2023

Dealership Rating
Employee Rating

Paperwork was fast and efficient. I love my salesperson and they have a good selection of vehicles More

by Margewright
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Purchase Time
Finance Experience
Recommend Dealer
Yes
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May 10, 2023

Suburban Ford of Waterford responded

Hello Margewright, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 10, 2023

Suburban Ford of Waterford responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

February 01, 2022

Dealership Rating
Employee Rating

Took and advantage of my 90 plus yes at old father. Charges him $1000.00 a year on a lease for navigation system. He has Dr no clue what that was our how to use it. Did this for years. But, he's still More

by kbkrunner
Recommend Dealer
No
Helpful
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Feb 05, 2022

Suburban Ford of Waterford responded

We have no idea what you are talking about, we do not offer any Navigation systems that are not included in the vehicle from Ford. Are you sure your father is doing business with Suburban Ford? Please check your information and let us know

Feb 05, 2022

kbkrunner responded

Absolutely. But he's dedicated. He's buying another lease but at least a relative was with him and his cost is down substantially.

Feb 05, 2022

kbkrunner responded

Oh yea, pushing a platinum package with better radio and sunroof on all old guy that's deaf says a lot about your character. Then getting him into a car 6 months early and without the basics he needs because the "chip"problem. Can't get a basic model with the 4 wheel drive he needs. And 6 months early. Just saying, he won't take my advice but my brother in law, a retired for engineer refuses to do any business with you either.

October 19, 2021

Dealership Rating
Employee Rating

Sam is the best! Been working with Sam for over 15 years- thank you for the great service! More

by Steph S.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
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Oct 21, 2021

Suburban Ford of Waterford responded

Steph, thank you for being a loyal customer! Sam is one of the best and we are glad to know he always provides you with great service.

October 13, 2020

Dealership Rating
Employee Rating

Sam is the BEST! salesman I have ever worked with! He was courtesy and promptly returned my phone calls. Sam went above and beyond to make sure I was happy with my new car! SAM ROCKS! I will send everyone I More

by ssmithling
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Tim Snell

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Oct 27, 2020

Suburban Ford of Waterford responded

Thank you so much again for your feedback! We hope you have a great day!

April 10, 2020

Dealership Rating
Employee Rating

The best man I ever dealt with. Honest informative and takes care of customer concerns promptly!! What he quotes you is what you get!! mY mAn More

by Richally
Recommend Dealer
Yes
Helpful 1
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Apr 15, 2020

Suburban Ford of Waterford responded

Thank you so much again for your feedback! We hope you have a great day!

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