Nicole Mooney
Nicole Mooney at Columbia Ford Kia
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Nicole Mooney | Page 3

CSI/Business Development Manager

Columbia Ford Kia

234 Willimantic Road, Route 6
Columbia, CT 06237

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4.7
25 Reviews

Nicole joined the automotive industry back in 2020! She has dabbled in all aspects of the dealership process from used cars to our service drive to our internet sales department. She is our Business Development Manager and is always helping both service and sales with any customer service concerns! She resides in Glastonbury and has multiple family members in the automotive business as well. She enjoys live music, spending time with family and friends & wants to travel as much as possible! Whether you are looking to buy a vehicle or looking for help to solve a concern, she is your girl!

Dealership Experience

3 yrs, 9 mos

Industry Experience

3 yrs, 9 mos

Specialties & Trainings

Customer Service

Used Cars

View more specialties & trainings
4.7

25 Reviews

Write a Review

25 Reviews of Nicole Mooney

July 10, 2022

Dealership Rating
Employee Rating

Stay far far away from Colombia Ford Kia ! ! especially if your buying a used car there service department is less then honest! Said my Cadillac was 100% checked out I asked the salesman 3 time More

by Eddie7982
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Jordan Cruz

Jul 12, 2022

Columbia Ford Kia responded

Hi Eddie, While our service department definitely looked over this vehicle multiple times prior to your sale, it is unfortunate that you are having these issues. As soon as you reached out to Jordan, we immediately contacted our sister dealership Gates GMC Nissan service department to take a look at your vehicle at no cost to you! While we couldn't fix your transmission for you, we got you a free diagnosis on your vehicle and offered a location to fix your vehicle at a lower cost. During your sale, we did explain the as-is vehicle process, and this is an example of why we encourage our as-is buyer to also buy a service contract. While we could not come to a resolution to your liking, we still appreciate your business. Any and all criticism makes us a better dealership. Thank you! Nicole Mooney Customer Service

Jul 12, 2022

Eddie7982 responded

No the vehicle was not looked over correctly! you sold it with a bad transmission and you know it ! also I have photo proof of filters that where over looked never changed and just because your check sheet was pencil whipped through dose not mean it was actually done and I’m letting anyone who will listen know too be aware and at the very least Have there car looked at by a trusted mechanic, I will never shop there again

April 12, 2022

Dealership Rating
Employee Rating

Wonderful experience purchasing our new Bronco. Diane went above and beyond help us out. She was amazing. The entire team was very friendly and helpful. Made us feel like one of the family. More

by MelzBronco
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jake Gurzler, Eric Gates , Diane Bardol

April 06, 2022

Dealership Rating
Employee Rating

My experience with Columbia Ford in selling back my 2021 Bronco was done very professional More

by Ejcostigan
Customer Service
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Dave Munkelt

April 06, 2022

Dealership Rating
Employee Rating

Andy was very helpful! Helped me get a car I like and can afford! Thank you More

by Kara.tierney
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jake Gurzler, Andy Caldwell

January 26, 2022

Dealership Rating
Employee Rating

Nice and friendly place to walk into great costumer service reasonable prices team is very helpful and great More

by Shimonn
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jake Gurzler, Craig Gates, Eric Gates, Alisa Velasquez , Brianne Gallagher

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