Nicole Darling
Nicole Darling at Heiser Chevrolet
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Nicole Darling | Page 2

Service Advisor

Heiser Chevrolet

10200 W. Arthur Ave.
West Allis, WI 53227

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4.1
19 Reviews
4.1

19 Reviews

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19 Reviews of Nicole Darling

April 25, 2024

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Employee Rating

My experience was awful. The service notes for my appointment were not read fully and clarification was not asked for until I pushed back. My services were delayed due to a m More

by STEPHAK88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Asha McDaniel

Apr 30, 2024

Heiser Chevrolet responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Rafael Rivera General Manager 414-328-2409 rafael.rivera@heiser.com

April 22, 2024

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Very helpful and showed she cared about the situation and she was quick 10/10 More

by asundeaira.gandy19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Asha McDaniel

Apr 25, 2024

Heiser Chevrolet responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

April 16, 2024

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I appreciate the friendly service and willingness to fit me in for a quick repair and get me back on the road. Nicole was awesome and her electric personality is very welcoming and she was super helpful in More

by cgreer360
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Apr 16, 2024

Heiser Chevrolet responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

April 11, 2024

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Nicole was awesome. She kept us informed of how the service was going. The service on our vehicle was also very good. More

by TMP
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Apr 12, 2024

Heiser Chevrolet responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

April 09, 2024

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Employee Rating

I will never bring other car to them. Told me it would be around $1200 to fix the car. That had nothing todo to really fix it. More

by Milwaukee_guy_17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 09, 2024

Heiser Chevrolet responded

Dear valued customer, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. Unfortunately, we cannot locate any record of your visit based on your username. If it's possible to discuss your visit in more detail, please send us a message to our General Manager Rafael Rivera by phone at 414-328-2409 or by email at rafael.rivera@heiser.com with your contact information so that we can investigate and reach out. We strive to make sure that all of our customers leave happy, and we would love the opportunity to discuss the details of your visit and hopefully turn this situation around.

April 01, 2024

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Employee Rating

Personnel was friendly. Service was prompt. The shuttle service was an unexpected and appreciated bonus. More

by JANEACTII
Recommend Dealer
Yes

Other Employees Tagged: Nicole Darling

Apr 03, 2024

Heiser Chevrolet responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

March 26, 2024

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Employee Rating

The service department has been a mess, lots of mistakes . No longer trust going there , but nicole was great More

by DANSUe
Recommend Dealer
No

Other Employees Tagged: Nicole Darling

Mar 29, 2024

Heiser Chevrolet responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Cindy Robinson Service Manager 414-328-2447 cindy.robinson@heiser.com

March 26, 2024

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Employee Rating

They were able to do the oil change, and put a plug in the tire that had a slow leak, and rotated the tires I do have the extended warranty on the car I assumed plugging the tire was under the warranty, b More

by cakes1064
Recommend Dealer
Yes

Other Employees Tagged: Nicole Darling

Mar 29, 2024

Heiser Chevrolet responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

March 19, 2024

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Employee Rating

As usual fast and friendly service. The only problem with this visit I saw my Tahoe pulled out and parked out front. It was then another 45 minutes before I was told it was done. More

by rlwilliams2825
Recommend Dealer
Yes

Other Employees Tagged: Nicole Darling

Mar 25, 2024

Heiser Chevrolet responded

Dear valued customer, Thank you for your business and feedback. Our customers are our highest priority. I have sent your feedback to the appropriate management in an effort to better our business and employees. We are happy to hear you are overall satisfied with your service. Know we appreciate you and we look forward to your next visit.

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