Nick Koumoutseas

Last time. my bill include a charge of an oil changem even though I had prepaid for 5 oil changes at the previous visit. I am trying to get them to fix this e my bill include a charge of an oil changem even though I had prepaid for 5 oil changes at the previous visit. I am trying to get them to fix this error Other wise, I have bought cars from this delearship for years and have always received excellent service. More

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dealer went beyond my expectation on this repair. facility is so clean and comfortable. repair was supposed to take 2 days but only took a few hours. they even washed my car when done! facility is so clean and comfortable. repair was supposed to take 2 days but only took a few hours. they even washed my car when done! More

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This dealership provides good service and the people are polite and knowledgeable. I have purchased 2 cars from Premier and intend to make a 3rd purchase. polite and knowledgeable. I have purchased 2 cars from Premier and intend to make a 3rd purchase. More

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Beware of large markups on parts prices above MSRP and deceptive invoice statements listing retail prices that are not the actual MSRP, but the inflated price. I recently had the strut and mount repla deceptive invoice statements listing retail prices that are not the actual MSRP, but the inflated price. I recently had the strut and mount replaced on my 2018 WRX at Premier Subaru in Branford. When I received the invoice, I looked on Premiers parts website to understand what exactly was being replaced. I was shocked to see that the prices Premier charged me for the two parts was 32% and 54% higher than MSRP, and 83% and 89% higher than Premier charges to purchase online and pickup in the service department mere feet away from where I stood. Despite these drastic markups the invoice which lists the retail and actual price listed the inflated price for both retail and actual, deceiving the customer into thinking they are paying Subaru’s MSRP. When I questioned this Premier Subaru did not have a rationale for the practice and without explanation gave me a $147 discount, which was less than half the markup above MSRP. More

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Very comfortable waiting for my car to be serviced. Was done earlier than expected. Only wish my name and car were not so often confused with my husband's name and car (also a Subaru)! Was done earlier than expected. Only wish my name and car were not so often confused with my husband's name and car (also a Subaru)! More

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I came in with a concern regarding the safety of my vehicle and the service staff as well as the technician were both exceptionally knowledgeable and transparent. The took my concerns seriously and too vehicle and the service staff as well as the technician were both exceptionally knowledgeable and transparent. The took my concerns seriously and took the time to me to explain what my vehicle did and did not need. Above and beyond! More

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Premier has a highly professional service department. Staff is generally attentive, respectful and helpful. I have never had a problem with their service department. The same goes to the sales departm Staff is generally attentive, respectful and helpful. I have never had a problem with their service department. The same goes to the sales department. Already bought 3 cars from them in the last 6 years. More

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Bob is an outstanding President and Manager at Premier. He has always helped me when I needed it. Thank you very much! He has always helped me when I needed it. Thank you very much! More

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A very easy visit for an oil change and tire rotation. Nick was very pleasant and efficient. Thank you for an easy visit. Nick was very pleasant and efficient. Thank you for an easy visit. More

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Brought our 2021 forester in for service got there earlier and Nicholas greeting me and insured my car would get the utmost attention. He explained everything to me and what they were performing for m earlier and Nicholas greeting me and insured my car would get the utmost attention. He explained everything to me and what they were performing for maintenance, the car was ready sooner than promised and also went over everything they did on my service. Highly recommend premier!!!! More

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