Martine Raes

The staff is fantastic although my last visit I felt I was not kept up to date about the timing of the service on my car. was not kept up to date about the timing of the service on my car. More

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Bob is an outstanding President and Manager at Premier. He has always helped me when I needed it. Thank you very much! He has always helped me when I needed it. Thank you very much! More

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My service visit was fast and efficient, and Martine, the service writer was very pleasant, and professional, and she truly made me feel like a valued customer. Premier Subaru is a superior dealership w the service writer was very pleasant, and professional, and she truly made me feel like a valued customer. Premier Subaru is a superior dealership with honest and caring employees and great cars. It doesn't get any better than that! More

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Came in for an oil change & Subaru America alert on a "Front Exhaust" problem. They strongly suggested new filters, oil change, gasket, etc.Ms. Collazo was Rude, & brash. She had me wait beyond an accept "Front Exhaust" problem. They strongly suggested new filters, oil change, gasket, etc.Ms. Collazo was Rude, & brash. She had me wait beyond an acceptable time. Technician E. Joyner left the plastic "basin" cover hanging off its hinge (located below the glove compartment which was intact when my car arrived). This is not the first time they've not put things back the way they were. They're sloppy & are not mindful. The cover over my exhaust was left loose on my prior visit, but they take no responsibility for their errors & omissions. Bob, the owner doesn't listen or care. I've reported them to AAA, a Subaru partner, and received an apology, but not from Bob. He again did not respond, many people love their Subarus, Just not THIS DEALERSHIP. I was referred to Premier via COSTCO Car buying services, in the winter of 2017. I paid for vehicle prep services I did not get at delivery. I was given a "We Owe" slip, which they did not want to honor later. The service dept left the vehicle out in the snow & rain in early March and left many scratches and dents on the hood removing ice, which I pointed out, but said they couldn't see it to bring it back later. When the weather was better, I returned. I was told to leave, but stood my ground, as my sister had witnessed these issues. I was yelled at by the business manager and Bob, the owner who contradicted what they saw, stating it must have been "neighborhood kids" who climbed up and put dents on the hood near the windshield. There were no kids in my area at that time. I complained to Subaru America back then, but no follow-up. I'm very disappointed with Subaru. Chase Bank and Subaru were paid in full in 2021, Now no one supports my claims regarding the issues with Bob and Premier Subaru. But people are complaining on the internet, which will eventually impact Subaru and Kia Sales! Guaranteed. More

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One of the very best Subaru establishments in Connecticut. Bob Alvine, President, oversees all operations. His customers have always been his top priority and it is reflected in his exceptional S Connecticut. Bob Alvine, President, oversees all operations. His customers have always been his top priority and it is reflected in his exceptional Service. More

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Maegan was awesome! Got my recall,oil change and new tires all completed in a timely manner. Bob Alvine runs a superb dealership I must say other dealerships should take Got my recall,oil change and new tires all completed in a timely manner. Bob Alvine runs a superb dealership I must say other dealerships should take note and tighten up More

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They are always friendly and efficient. We are able to get an appointment fast and are in and out quickly. We are able to get an appointment fast and are in and out quickly. More

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In my over a year experience getting my 2021 Forester Sport serviced here, I've been totally satisfied with the service reps, mechanics, and parts department quality of professionalism. Sport serviced here, I've been totally satisfied with the service reps, mechanics, and parts department quality of professionalism. More

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I have purchased Subaru cars from and had them serviced at this dealership for over 20 years and have never had anything but excellent service from both the sales and the service staff. at this dealership for over 20 years and have never had anything but excellent service from both the sales and the service staff. More

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I was helped by the service staff, tonic a noise underneath my 12 day old 2017 Subaru Forester. Than you. underneath my 12 day old 2017 Subaru Forester. Than you. More

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