Nick Drummond

Very knowledgeable and helpful, got me right in and into a loaner until service was done a loaner until service was done More

by Mekanicnine Verified Customer Verified Customer

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Nathaniel Gonzalez is the most fantastic service advisor. He always takes great care of me and my vehicles. He always takes great care of me and my vehicles. More

by stephensuddath Verified Customer Verified Customer

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Great job! !!! Always professional and willing to help when you have questions about the problem…. Thank you !!! Always professional and willing to help when you have questions about the problem…. Thank you More

by RICHARDMAIORINI Verified Customer Verified Customer

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Nice friendly guys ez to get along with some come up to help u out or find out how your day going help u out or find out how your day going More

by williecgreen61 Verified Customer Verified Customer

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My visit was to diagnose a part hanging below the bottom of my engine. It was immediately identified and rectified. The service writer was very professional as was the mechanic who did the repair. Very s of my engine. It was immediately identified and rectified. The service writer was very professional as was the mechanic who did the repair. Very satisfied since I didn't expect immediate service. More

by tarusieckii Verified Customer Verified Customer

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They lied to me and stated that in order for my to get an alignment I’d need to get upper/ lower bearing which was done by another reputable automotive shop within the year. I told the salesman underwriter t alignment I’d need to get upper/ lower bearing which was done by another reputable automotive shop within the year. I told the salesman underwriter this and he leaned under the truck and looked and said you need to take it back to them , so I did and they referred me to their alignment guy and it was done immediately. Ford alignment guys lied to me for me to pay them for work that was already done if I would’ve fell for it. I would recommend their team to anyone. More

by KINGGGT Verified Customer Verified Customer

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Management ,finance and service are excellent, Highly recommended, great selection of vehicles great atmosphere and location recommended, great selection of vehicles great atmosphere and location More

by Mekanicnine Verified Customer Verified Customer

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We always enjoy seeing the people at this Ford ! Friendly and helpful! And great work ethics. Friendly and helpful! And great work ethics. More

by BNOLIN727 Verified Customer Verified Customer

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Clean,job done quick. .. Oil change, good price... Very friendly people, wait time not very long... .. Oil change, good price... Very friendly people, wait time not very long... More

by Hazelbayer95 Verified Customer Verified Customer

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Ford of port richey is horrible. Don’t trust them !!!! I even gave it about 3-4 weeks before this review to see if they would reach out to me and even after calling Ford and making Don’t trust them !!!! I even gave it about 3-4 weeks before this review to see if they would reach out to me and even after calling Ford and making a complaint about the dealership there’s been no such attempt on their part to resolve the issue I had since I had my vehicle in there getting some work done. I took my vehicle in there to get a alignment on my 22 expedition and also then decided to get the tires rebalanced as well since we had about 22,000 miles on it and there was a vibration that was annoying. Well two hours after waiting at dealer for vehicle to get done I walked outside and seen a tech lowering my vehicle on the ground thinking it was done and the tech got into my vehicle and drove off the lot and I assumed he was going on a test drive in which they never had my permission to do so. So after about 15 minutes I was like this is sure taking along time to test drive the vehicle. So me utilizing the ford pass app “which is great by the way” I pinged my vehicle to get a location of where it was at. And to my surprise I had to zoom out on the map in order to find my location vs where my vehicle actually was. So at this point my stress level is rising as to why my vehicle is at a residential address 6 miles north of the dealership. Before I said anything I asked a employee how long or which way the route was they use to test drive a vehicle. His response was about 1 mile and the route was south of the dealership. So now as you can imagine the thought going thru my head as to why the xxxx is my personal vehicle off the lot 6 miles north of the dealership at a residential address. So I spoke to the service manager and I felt like he blew it off like no big deal. So as I’m walking around the front showroom , the new car sales manager asks if he could help me because I’m looking pretty aggravated at this point , so I explain to him and he said oh I’m the car salesman manager, you are going to need to talk to service dept. I explain that I already did and he just blew me off. At that point he told me to follow him and we walked to the service directors office and the service manager was in there also. I explained my concern and aggravation and they call the tech on the phone and asks him why they have a customer in their office wondering why his vehicle is at the techs house. So I can hear the tech making some xxxxxxxx story up and then he tells the manager that he still needs to do the alignment. Like seriously they had my vehicle for two hours and all they did was balance the tires? So there’s so many unanswered questions like why was my Vehicle at the techs house 6 miles north of the dealership, why was he even driving my vehicle and the alignment wasn’t even done? So basically don’t trust ford of port richey cause who knows what they are doing or where they are driving your vehicle when they have it. When I bring my vehicle in I want a piece of mind that they are going to take care of it and not fken driving it to their house . This must be a routine for this guy as he probably drives other vehicles home as well but no one has thought to check on the location of their vehicle before. Because when I drop it off I’m service I’m assuming it’s staying at dealership getting worked on not someone joy riding around. Even the service manager said I had him and the director backed in the corner and they couldn’t say anything, maybe they knew it was wrong or maybe they were just trying smooth things over. The service director waved charges for services but was that just covering their xxx? The fact is as a manager you should have a understanding with the employees and have expectations. Sounds like ford of port richey needs some expectations put in place for when a customer vehicle is taking off the lot. So if you want a piece of mind when dropping your vehicle off in service , Ford of port Richey is NOT the place to take it to. Steer clear of that place or you will regret it. More

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