Mike Connolly

he was courteous, thoughtful and knowledgeable, and seem to have customers best interest at heart with an element of kindness. That was awesome. to have customers best interest at heart with an element of kindness. That was awesome. More

Helpful 0

Report | Print

Management at Hoffman Estates location is dedicated to providing the best Infiniti service the area. Highly recommended. providing the best Infiniti service the area. Highly recommended. More

Helpful 0

Report | Print

I puchased a low mileage one year old Nissan Pathfinder and Romino was very professional as well as personable. Romino was knowledgeable and made it a good buying experience. and Romino was very professional as well as personable. Romino was knowledgeable and made it a good buying experience. More

Helpful 0

Report | Print

Words cannot describe my experience, as I dealt with what seemed to be some stereotypical 1980s sleazy used car dealership. I figured buying a nice used car from what seemed to be a decent Infinity dealer wo seemed to be some stereotypical 1980s sleazy used car dealership. I figured buying a nice used car from what seemed to be a decent Infinity dealer would be clean and simple, nope. I made an offer on a VW GTI and what I got back was a price $4000 HIGHER! One, the price of the car went up $500 on the website a day later. Strange. They stated due to click activity the price went up. As if I am buying SuperBowl tickets. Second, they added $2000 for ceramic coating and $1500 for some sketchy security system “they have to put on all their cars.” Huh? All of this was packaged as this was an offer another customer proposed. Really? Classic staged consumer veiled interest. I’m not having it. As I backed off the salesman Sias well what if we take off the add-ons? All a lie and scam. Sad. They could have just said no to my offer and we could go through a classic negotiation. As if I am getting pitched rust proofing, undercoating and stain guard. Sad. Pathetic. And lost a potential customer. BTW, the car is still sitting. No wonder. As the market settles, their scams return as they got comfy with easy adjusted pricing over MSRP. Beware. More

Helpful 1

Report | Print

Buy be aware if you have purchased a used Infiniti from this dealership! They sell many Infiniti’s purchased from Canadian auction and tell buyers it is “not a big deal.” What they do not disclose is th this dealership! They sell many Infiniti’s purchased from Canadian auction and tell buyers it is “not a big deal.” What they do not disclose is that they swap out the instrument clusters from KM to MPH (on their own dime & do not provide the description of the work to carfax. They only keep record of it on the Infiniti database so that the consumer does not see it. They do not disclose this because if you ever have an issue under warranty for the instrument cluster it will only be covered for replacing it with the Canadian KM cluster. Extremely deceptive business practice. My specific vehicle with this issue was purchased at this location when it was under ownership of Motor Werks. More

by JK Verified Customer Verified Customer

Helpful 0

Report | Print

Very friendly, knowledgeable and accommodating. Answered all my questions and gave me multiple options. Impressed with overall experience and would definitely return and refer others all my questions and gave me multiple options. Impressed with overall experience and would definitely return and refer others More

by Toby Murphy Verified Customer Verified Customer

Helpful 0

Report | Print

I needed a last minute appointment and called the dealership. The service Manager Oscar took my call and was extremely accommodating, polite and helpful with my questions. Will be back 100% on my nex dealership. The service Manager Oscar took my call and was extremely accommodating, polite and helpful with my questions. Will be back 100% on my next service. More

by Q50Rx Verified Customer Verified Customer

Helpful 0

Report | Print