Kevin Dorsey

he was courteous, thoughtful and knowledgeable, and seem to have customers best interest at heart with an element of kindness. That was awesome. to have customers best interest at heart with an element of kindness. That was awesome. More

Helpful 0

Report | Print

Words cannot describe my experience, as I dealt with what seemed to be some stereotypical 1980s sleazy used car dealership. I figured buying a nice used car from what seemed to be a decent Infinity dealer wo seemed to be some stereotypical 1980s sleazy used car dealership. I figured buying a nice used car from what seemed to be a decent Infinity dealer would be clean and simple, nope. I made an offer on a VW GTI and what I got back was a price $4000 HIGHER! One, the price of the car went up $500 on the website a day later. Strange. They stated due to click activity the price went up. As if I am buying SuperBowl tickets. Second, they added $2000 for ceramic coating and $1500 for some sketchy security system “they have to put on all their cars.” Huh? All of this was packaged as this was an offer another customer proposed. Really? Classic staged consumer veiled interest. I’m not having it. As I backed off the salesman Sias well what if we take off the add-ons? All a lie and scam. Sad. They could have just said no to my offer and we could go through a classic negotiation. As if I am getting pitched rust proofing, undercoating and stain guard. Sad. Pathetic. And lost a potential customer. BTW, the car is still sitting. No wonder. As the market settles, their scams return as they got comfy with easy adjusted pricing over MSRP. Beware. More

Helpful 1

Report | Print

Awesome service! Everyone did a great job and couldn't be happier with the overall experience. Friendly, kept me updated of my vehicle, and it t turned out great! happier with the overall experience. Friendly, kept me updated of my vehicle, and it t turned out great! More

by GK2 Verified Customer Verified Customer

Helpful 1

Report | Print

Great job all around, I’m looking forward to working with the dealership in the future. From the moment a stepped in the door I was in love with the dealership! the dealership in the future. From the moment a stepped in the door I was in love with the dealership! More

by VONDRANJ Verified Customer Verified Customer

Helpful 0

Report | Print

Service department did a fantastic job of communicating and completing the work in a timely fashion. Price seemed reasonable for the work completed and the loaner vehicle was clean. and completing the work in a timely fashion. Price seemed reasonable for the work completed and the loaner vehicle was clean. More

by JDBURDICK Verified Customer Verified Customer

Helpful 0

Report | Print

Great experience! Everyone was warm and welcoming. Quick and easy process! I was only there for an hour, which never happens when buying a new car. and easy process! I was only there for an hour, which never happens when buying a new car. More

by NICKACANNELLA Verified Customer Verified Customer

Helpful 0

Report | Print

Great service and explained each and every thing. Carlos is a great guy and assets of the company. Take care of him infinite Hoffman estate.Thanks Carlos you have taking care of my needs. God bless you and is a great guy and assets of the company. Take care of him infinite Hoffman estate.Thanks Carlos you have taking care of my needs. God bless you and keep up the good work. More

by Manzar8808 Verified Customer Verified Customer

Helpful 0

Report | Print

Friendly, proactive in fixing necessary repairs, efficient David promptly assisted me with my needed repairs and explained my warranty clearly. When he was having computer delayed he referred me to his manag David promptly assisted me with my needed repairs and explained my warranty clearly. When he was having computer delayed he referred me to his manager for assistance. More

by joey.gander Verified Customer Verified Customer

Helpful 0

Report | Print