Michael Roy
Michael Roy at Herb Gordon Subaru
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Michael Roy

General Sales Manager

Herb Gordon Subaru

3161 Automobile Blvd
Silver Spring, MD 20904

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4.8
24 Reviews

We are open a few Sundays a year and I sometimes bring my dog WRX (Rex) in. Yes my wife and I named him after a Subaru. We just adopted him in August of 2008 and he has been a lot of fun. We can't wait to see how he will like going out on our Kayaks this Spring. I am sure that will be an adventure. Thanks again and let me know how we can serve you.

Dealership Experience

30 yrs, 7 mos

Industry Experience

30 yrs, 7 mos

4.8

24 Reviews

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24 Reviews of Michael Roy

April 04, 2024

Dealership Rating
Employee Rating

Debbie Colt was very pleasant and easy to work with. The showroom was well-polished. I always felt comfortable while there. More

by kilovictor52
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 05, 2024

Herb Gordon Subaru responded

Hi, we're happy you found our staff to be so supportive during your experience here at Herb Gordon Subaru. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

January 28, 2024

Dealership Rating
Employee Rating

I bought my first car (and Subaru) with Sue's help. She did an amazing job walking me through each part of the process and making sure that I asked any questions or voiced any concerns along the way. S More

by mfed17
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Sue Ireland, Jim Walker

Jan 29, 2024

Herb Gordon Subaru responded

Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

January 26, 2024

Dealership Rating
Employee Rating

I highly recommend Michael Goodman as a service advisor! He is kind, caring and goes out of his way to help you take care of your subaru. He and Michael Roy took care of an issue for me that the Subaru War More

by beckybell2355
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Goodman

Jan 28, 2024

Herb Gordon Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We want all our customers to feel this way when leaving our dealership!

January 13, 2024

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Employee Rating

Joe was great to work with! I appreciated his transparency and commitment to ensuring that I got the most value for my trade-in. He went above and beyond to make purchasing a ne More

by Fit123
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 15, 2024

Herb Gordon Subaru responded

Hi, we strive for a high level of customer satisfaction in all aspects of our dealership. We hope you continue to choose us for all your automotive needs! Take care!

September 28, 2023

Dealership Rating
Employee Rating

Very professional dealership. Friendly knowledgeable staff. Very helpful in selecting vehicle and making a great deal left quite satisfied More

by jomartin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 30, 2023

Herb Gordon Subaru responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 20, 2023

Dealership Rating
Employee Rating

Quick and easy service. Quality overview of work and always a lovely group of people ready to provide good service. More

by DougA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 23, 2023

Herb Gordon Subaru responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Our team is available should you require any extra help.

May 18, 2023

Dealership Rating
Employee Rating

Service department is super considerate of customers and their time. Worked with Vitaliy today - 5 stars. More

by hi2023
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 02, 2023

Herb Gordon Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

April 01, 2023

Dealership Rating
Employee Rating

Excellent, efficient and customer oriented dealership. This is a corporate culture, not a “one off” with a few experiences. We’ve been exclusively using Herb Gordon Subaru for new vehicles and their ser More

by Nothing Beats a Subaru
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 04, 2023

Herb Gordon Subaru responded

Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

January 26, 2023

Dealership Rating
Employee Rating

Brought my Forester in for service and Vitaliy was great! Took care of all the issues I had and more. Victor was my technician and he did a great job as always. Parts guys are all fantastic. By far the best More

by Wes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 30, 2023

Herb Gordon Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

March 02, 2022

Dealership Rating
Employee Rating

This is the Best place to service your vehicle! I took my car in because I was having an issue and my mechanic told me there was nothing wrong with my car but I knew there was. I took the car over More

by Gallina Brindamour
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 04, 2022

Herb Gordon Subaru responded

Hi Gallina, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.

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