Michael Lilley
Michael Lilley at Mercedes-Benz of the Woodlands
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Michael Lilley | Page 3

Sales Manager

Mercedes-Benz of the Woodlands

16917 Interstate 45 South
The Woodlands, TX 77385

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4.8
75 Reviews
4.8

75 Reviews

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75 Reviews of Michael Lilley

September 03, 2022

Dealership Rating
Employee Rating

Avoid this place! He acted like he was giving me a discount on the sticker price and then when the numbers were typed out they were charging me $3600 over the sticker More

by :)
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Marcos Morales, Luis Osawa

Sep 08, 2022

Mercedes-Benz of the Woodlands responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Ashley Mahana Customer Care Manager Direct line: 936-224-7749

June 10, 2022

Dealership Rating
Employee Rating

Katherine was patient and kind while I tried to make my decision. She was very educated on everything about Mercedes. She made me feel comfortable and never pressured. More

by nljensen84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Katherine Stern

Jun 10, 2022

Mercedes-Benz of the Woodlands responded

Here at Mercedes-Benz of the Woodlands, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience working Katherine, and it was a pleasure having you at the dealership. We appreciate your review! Ashley Mahana Customer Care Manager Direct line: 936-224-7749

June 01, 2022

Dealership Rating
Employee Rating

Trent Hjuler and Arturo Gutierrez are the best sales/finance duo in Texas! Very helpful and professional! Went above and beyond in help with the purchase of our 2022 C class Mercedes Benz!! More

by accbranch1966
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Arturo Gutierrez, Trent Hjuler

Jun 02, 2022

Mercedes-Benz of the Woodlands responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your 2022 C Class Mercedes!! Trent, Arturo, and our team here at Mercedes-Benz of the Woodlands are glad to have you as a customer. Ashley Mahana Customer Care Manager Direct line: 936-224-7749

May 29, 2022

Dealership Rating
Employee Rating

Everyone is very professional and the customer service is impeccable. Enjoyed my visit to the dealership More

by Christine Domangue
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Anna Hirsch

May 31, 2022

Mercedes-Benz of the Woodlands responded

Christine, thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Ashley Mahana Customer Care Manager Direct line: 936-224-7749

May 22, 2022

Dealership Rating
Employee Rating

Awesome experience from service Valets, to service managers to sales team. This group delivers a very fast, friendly and efficient service and sales experience. More

by JSS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 23, 2022

Mercedes-Benz of the Woodlands responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Mercedes-Benz of the Woodlands. Please don't hesitate to reach out if you need anything else. Ashley Mahana Customer Care Manager Direct line: 936-224-7749

March 26, 2022

Dealership Rating
Employee Rating

🤗Katherine is not only an amazing and outstanding salesperson but she is a beautiful Lady! She was so caring, courteous and professional! Manager Michael and Finance Manager Paula will put in the wor More

by MrsCox
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Mar 28, 2022

Mercedes-Benz of the Woodlands responded

Thank you for taking the time to leave us so many compliments. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Mercedes-Benz of the Woodlands are glad to have you as a customer. Ashley Mahana Customer Care Manager Direct line: 936-224-7749

Mar 28, 2022

MrsCox responded

Thank you and you're welcome!

February 19, 2022

Dealership Rating
Employee Rating

We had a wonderful experience working with Martin Korn and purchasing our new vehicle from MBOTW. More

by Meg18
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Arturo Gutierrez, Martin Korn

October 27, 2021

Dealership Rating
Employee Rating

Everyone at Mercedes-Benz of the Woodlands is superb! We dealt with people in Sales, Finance & Service. All went above and beyond the call of duty. Shout out to Mike Lilley, Richard Harper and many others. More

by deanne.miller29
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Paula Alpha , Richard Harper, Mike Lilley five stars, Richard Harper five stars

October 15, 2021

Dealership Rating
Employee Rating

Hands down the best sales, service department, finance experience, & management team I have ever experienced! The attention to detail is amazing and second to none throughout the entire process. Sam Krai More

by Michi32
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sam Kraim, El Hadji Toure and Patricia Smith

Oct 19, 2021

Mercedes-Benz of the Woodlands responded

Hello Michi32, We appreciate your positive feedback and loyalty. We take pride in serving our customers and hope to see you again soon!

September 17, 2021

Dealership Rating
Employee Rating

Great Service! and very professional service staff advisors! I waited at the dealership in the lounge area, and it was very comfortable with complimentary beverages and snacks area. More

by sandmantennis
Friendliness
Quality Of Work
Recommend Dealer
Yes
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