Michael Goodman | Page 40

Exceptional Service Advising 12/12/2017 I arrived 0830 hours at Herb Gordon Subaru. The automatic door would not open and the Service Advisor Michael Goodman came and opened the s 12/12/2017 I arrived 0830 hours at Herb Gordon Subaru. The automatic door would not open and the Service Advisor Michael Goodman came and opened the service lane doors. Micheal then did a complete vehicle check, with me, as we walked around my car in the service lane. After we completed what Michael said was an express multi point safety inspection on the vehicle, he quickly got my car in for a routine oil changed that I had scheduled for an appointment. When the mechanic had my car in the shop, he found some suspension work that was concerning and would need to be corrected. Michael spoke to me in such layman terms, even a 79 year old grandmother could comprehend what needed to be addressed. I was not prepared for such costly repairs and I was going out of town in a few days. Micheal and I came up with a plan to get this work done after the holidays and that my car was safe for my 4 hour trip. He even showed me and explained how I could fit into my budget and vehicle maintenance plan.Being a loyal Subaru owner for decades now, I thought this was service only found in years forgot. I recommend if you have a Subaru that needs service, take it to Michael Goodman, truly exceptional Service Advisor. Thanks again Michael and see you soon, Wilma Matilda Palma More

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Incredible Service and Reliability My 2004 Subaru Outback unexpectedly passed this weekend and I am now forced into buying a new car, two days before settling on the home I purchased! M My 2004 Subaru Outback unexpectedly passed this weekend and I am now forced into buying a new car, two days before settling on the home I purchased! Michael and Sue have been incredibly understanding, patient, and helpful, and have significantly reduced the stress of finding a new car on such short notice. Michael has literally been a lifesaver, nay, a hero, and I cannot begin to express how thankful I am for his and Sue's service. I will definitely be coming back for any service on my new Subaru and for future purchases. More

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