Melvin Gawley

Jeff Searcy has always taken great care of my vehicles over the years. He’s a nice guy and always tries to help me out anyway he can. It’s always greatly appreciated! Thank you. over the years. He’s a nice guy and always tries to help me out anyway he can. It’s always greatly appreciated! Thank you. More

by BJORN.MORKEN Verified Customer Verified Customer

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Service was on time and complete. The waiting area is clean and comfortable. Good communication with the team The waiting area is clean and comfortable. Good communication with the team More

by WAYMINNICK4 Verified Customer Verified Customer

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There are reviews after reviews talking about expensive car issues after purchasing… ridiculous!! 0/5 stars!!! I don’t usually read or write these.. please take the 3 mins to read this one!! I bought my ca car issues after purchasing… ridiculous!! 0/5 stars!!! I don’t usually read or write these.. please take the 3 mins to read this one!! I bought my car 8/9/23… it’s 9/25/23. I’ve already had 3 SEPARATE issues with said vehicle. The first one was a joke & a half being strung around different department’s voicemails, sending multiple emails to get help, to sending me to other dealerships, while wasting my time & money. I had a part wrong (idk name rn) w my car not letting my gear shift. I made an appt for a Thursday, but wanted to make sure it was covered by the expensive xxx warranty so i got my vehicle up to ames (live in ankeny) the Tuesday before for my appt for them to confirm it’s covered. one mechanic heard what I thought was wrong.. didn’t do a diagnostic test, popped the hood, & they say “yep we know what part you need, we will call you when that part is here” Thursday comes I don’t get what I needed fixed, Manager called & told me it was a recalled part so i had to take it to a ford dealership specifically.. ok cool ford fusion) made an appt 5 days away from my original appt w HOA, got it there & they tell me they have no idea what recall part i’m talking about.. ford calls HOA to try & make some sense of it, HOA then admits to it not being a recalled part…. I call HOA AGAIN to try and get ANOTHER appt scheduled to fix my non operating vehicle. they tell me they can try to get me in later that week…. I continued to call and call until someone finally answered & called me back. talked w the service manager they were able to fix it that day & I insisted I wasn’t paying for this. - extremely annoyed, but wasn’t gonna make a review bc in the end they “fixed it” & I didn’t pay said deductible for it. HOWEVER check your batteries. mine… completely dead & wont take a charge. I took it to get a free battery test at orileys (love that store) & bc of the brand/ placement of said xxxxty battery they couldn’t help me take it out, needs done by a mechanic. had to get it towed to a mechanic to get a replacement battery ($600 w battery, work & tow) the mechanic did work on it & other safety tests. they let me know that my front break pads are beyond a safety concern at 2mm, my rotors need replaced & my break fluid is extremely old. They then quoted me an additional $900 for that work. My point in this review, MAKE SURE to get all safety tests & a complete inspection done before buying! I purchased a warranty, but these are all wearable products, not covered by said warranty of course. I have not had this vehicle long enough to create wear & tear on said parts. an honest dealership would have taken care of all of these issues & problems before selling as most of them were safety concerns causing the vehicle to not operate. I will scream this from the rooftops- Honda of ames is one of the sleaziest xxx dealerships you can go to! More

by wetzel.danielle19 Verified Customer Verified Customer

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Great service and things are always what they quote . That’s why I come back over and over That’s why I come back over and over More

by DAVELAWSON Verified Customer Verified Customer

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Prompt and courteous service. Prices are very reasonable. Only recommended needed services and no pressure to sell unnecessary work. Prices are very reasonable. Only recommended needed services and no pressure to sell unnecessary work. More

by jensenchad89 Verified Customer Verified Customer

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Friendly, courteous, punctual! A shoutout also to the shuttle drivers…safe, accommodating and very friendly! A shoutout also to the shuttle drivers…safe, accommodating and very friendly! More

by EEHOLM Verified Customer Verified Customer

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The service center at Ames Honda is always superb. The staff are professional, timely, and do an excellence job. The staff are professional, timely, and do an excellence job. More

by DEPRINCE62 Verified Customer Verified Customer

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They are always cordial but most importantly they take care of my car and it’s issues. Their staff is excellent and trained in fixing items properly. Just can’t praise them enough. care of my car and it’s issues. Their staff is excellent and trained in fixing items properly. Just can’t praise them enough. More

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Great service writers providing timely service and only having the technicians doing repairs that are actually needed. Complimentary inspections while giving suggestions on future recommendations on repai having the technicians doing repairs that are actually needed. Complimentary inspections while giving suggestions on future recommendations on repairs and costs as needed. Friendly and professional service manager. I've been going to Honda of Ames for service for my hondas since 1983. I would highly recommend having all your vehicle repairs done at this dealership! More

by HOWLETT364 Verified Customer Verified Customer

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Came in as an emergency, no power steering. Am 82 yr old female and it quite hard to drive without power steering. The service dept got my car in that same morning, gave me a ride back home a Am 82 yr old female and it quite hard to drive without power steering. The service dept got my car in that same morning, gave me a ride back home and picked me up again to retrieve my car early the next morning. Very courteous service. More

by TINYCLEM Verified Customer Verified Customer

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