J.Edgar Potter
J.Edgar Potter at Honda of Ames
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J.Edgar Potter

Service Advisor

Honda of Ames

220 Kitty Hawk Dr
Ames, IA 50010

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4.5
33 Reviews
4.5

33 Reviews

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33 Reviews of J.Edgar Potter

September 22, 2023

Dealership Rating
Employee Rating

Great service and things are always what they quote . That’s why I come back over and over More

by DAVELAWSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 24, 2023

Honda of Ames responded

Dave, Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

May 30, 2023

Dealership Rating
Employee Rating

Never followed up about my type of plan. Didn’t bother to go back and see if I qualified for a free service based on the type of plan I have. Honestly awful service. More

by nancyfregoso15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 06, 2023

Honda of Ames responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, Nancy, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We would appreciate the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

March 20, 2023

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Employee Rating

Always friendly, concise and coherent in their description of the vehicle issues, and very accommodating More

by KIMHUEGERICH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Searcy, Melvin Gawley

Mar 21, 2023

Honda of Ames responded

Kim, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Honda of Ames, we look forward to having you as a valued customer for many years to come!

March 15, 2023

Dealership Rating
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The best Honda dealership for outstanding service and skilled mechanics. We have purchased 6 Hondas and think that the sales people are the best! We tried Smart Honda years ago and did not like their ser More

by nangoodman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 16, 2023

Honda of Ames responded

It's great to hear that you've had such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Honda of Ames!

November 08, 2022

Dealership Rating
Employee Rating

Service visits have been prompt and personnel professional. Two issues where didn’t rotate tires but said they had. Didn’t provide a multi point inspection sheet. Also couldn’t solve a noise by More

by Alan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melvin Gawley, Jonathan Ballard , Adam Huffman

Nov 09, 2022

Honda of Ames responded

Thank you for your feedback, Alan. We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly. We appreciate your business and hope you will give us another opportunity to serve you.

May 15, 2022

Dealership Rating
Employee Rating

I was able to get in on a Saturday and out within the hour. I appreciate the timely service. More

by slamb5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
May 16, 2022

Honda of Ames responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Honda of Ames!

May 10, 2022

Dealership Rating
Employee Rating

Service minded. Treat customers with respect. You can trust the work that they do. Do not propose any unnecessary work. More

by DEE50239
Recommend Dealer
Yes
May 12, 2022

Honda of Ames responded

We appreciate your business and our team looks forward to serving you again soon!

March 28, 2022

Dealership Rating
Employee Rating

My daughter took our Honda CRV in for the 100,000 mile maintenance and inspection. Erik explained what the recommended for service was for this interval and performed the task that I requested. He was c More

by djfrederick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Mar 28, 2022

Honda of Ames responded

Thanks for sharing your thoughts about your daughter's experience with Honda of Ames. We appreciate your business and hope to see you again soon!

March 23, 2022

Dealership Rating
Employee Rating

I was inpressed that the person that I set the appointment with to service my car, after purchasing it 20+ years ago actually greeted me when I arrived at the location to have my car serviced ther More

by Patricia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: J. Erik Potter

Mar 24, 2022

Honda of Ames responded

Patricia, Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

March 16, 2022

Dealership Rating
Employee Rating

They were able to get me in without an appointment. They fixed the problem quickly and provided outstanding customer service. More

by chiefsfan1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Jeff Searcy, Jonathan Ballard

Mar 17, 2022

Honda of Ames responded

Thanks for sharing your thoughts about your experience with Honda of Ames. We appreciate your business and hope to see you again soon!

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