Matthew Gonsalves | Page 3

I have used your service department for many years for my 2014 and 2020 Corvette and 2016 Colorado. Dave Hirsch was great to work with and Matthew Gonsalves is as well. I want you to know, though, that my ex 2014 and 2020 Corvette and 2016 Colorado. Dave Hirsch was great to work with and Matthew Gonsalves is as well. I want you to know, though, that my experience with your sales department was so bad that I will never purchase another vehicle from your dealership. In fact, I have reserved purchase of a 2023 Corvette from another dealer to avoid having to deal with your sales department again. One of my friends also has reserved a 2023 Corvette from the dealer I'm using after I told him of my experience with your sales department. More

by FBARBIERI Verified Customer Verified Customer

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There’s a loud noise in my car and but they’re telling me there’s no noise in the car. there’s no noise in the car. More

by mrstevie3344 Verified Customer Verified Customer

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The staff is Always on the spot with service They are all friendly and helpful all friendly and helpful More

by ambercollignon Verified Customer Verified Customer

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Always a difficult service at this particular chevrolet dealer. All service advisors are miserable and unfriendly and communication after you drop your car is non existent. Leave messages , send texts as dealer. All service advisors are miserable and unfriendly and communication after you drop your car is non existent. Leave messages , send texts as they ask you to but you will not get a response . You never know what’s going on till you drive back to dealer . Been to many Chevrolet dealers , none this bad consistently. Used to look forward to dealership visits for routine maintenance but rather have root canal then go to this dealer. Unfortunately next nearest Chevrolet dealer is quite far. More

by hardhattg Verified Customer Verified Customer

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Took my vehicle they end up fixing something that had nothing to do with the check engine light after spending $3,000 check engine light still came on 2 days later. Now it’s a different issue. Still tryi nothing to do with the check engine light after spending $3,000 check engine light still came on 2 days later. Now it’s a different issue. Still trying to figure out how this wasn’t apart of the initial repair. Just bad communication with what’s actually wrong with your vehicle. More

by Disappointed Verified Customer Verified Customer

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This was my first time at Lou Bachrodt Coconut Creek. I brought my car in to simply get a synthetic oil change and a tire rotation. The dealership was clean, organized, and easy to navigate as I entered I brought my car in to simply get a synthetic oil change and a tire rotation. The dealership was clean, organized, and easy to navigate as I entered the facility. The staff was very respectful with my vehicle too. It took approximately 90 minutes for the service to be completed. In that time, I was able to sit in a comfortable lounge, that provided free coffee, vending maxhines so you could buy munchies, had clean bathrooms, and also a TV was available to watch while you waited. Though the show that was being broadcast was the morning show "Khoda", which is not anything I had any interest in. Fortunately, I had my phone and headphones, so I listened to Howard Stern during my wait. I believe they provide free Wi-Fi as well. To top it off, and without asking, they ran my vehicle through a car wash as a courtesy. They earned a customer that will continue to have my vehicle taken care of here at Lou Bachrodt Coconut Creek!! More

by MFMetalHead Verified Customer Verified Customer

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Oil change took 2 hours. Everyone was nice but that’s a long time for an oil change. And we had an appointment as well. Everyone was nice but that’s a long time for an oil change. And we had an appointment as well. More

by Peter Verified Customer Verified Customer

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Very professional, reliable, helpful, do a great job, pleasant,very dependable,very thorough, great place pleasant,very dependable,very thorough, great place More

by deleno Verified Customer Verified Customer

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Mathew our service advisor is always pleasant and very helpful and we use him for all Our vehicles helpful and we use him for all Our vehicles More

by KURT19 Verified Customer Verified Customer

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Matt was great and the whole process was seem less. Most importantly the car was fixed. Most importantly the car was fixed. More

by tyson8 Verified Customer Verified Customer

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