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Matthew Gonsalves

Overview Reviews (219) Inventory (409)

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Matthew Gonsalves

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Matthew Gonsalves | Page 22

Service Advisor

Lou Bachrodt Chevrolet Coconut Creek

5500 North State Road 7
Coconut Creek, FL 33073

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4.5

219 Reviews

Overview Reviews (219) Inventory (409)

4.5

219 Reviews

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219 Reviews of Matthew Gonsalves

June 12, 2021

Dealership Rating

Employee Rating

It was easy to make an appointment. My advisor knew I had a limited time and even finished my service earlier than was quoted. My service advisor was extremely easy to work with and was concerned with any pr a limited time and even finished my service earlier than was quoted. My service advisor was extremely easy to work with and was concerned with any problems or questions and made sure to answer them all and did not try rush me through the process. I would recommend them and give a 10 . More

by EGECHTMAN1948

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Dennis McKitty, Erman Ayhan, David Hirsch, Sam Mercado, Chris Potter, CHRISTOS PANAGEOTOU , I’m not sure if my last advisor, who was great, was listed.

Helpful 0

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Jun 16, 2021 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, Your satisfaction is important to us, so we want to sincerely thank you for choosing Lou Bachrodt Chevrolet Service Center - Coconut Creek and we are happy you had such a good experience! We appreciate you and your business and thank you very much for taking the time out of your day to review us on DealerRater! Please stay safe!

Jun 16, 2021 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, Your satisfaction is important to us, so we want to sincerely thank you for choosing Lou Bachrodt Mazda/Chevrolet - Coconut Creek and we are happy you had such a good experience! We appreciate you and your business and thank you very much for taking the time out of your day to review us on DealerRater! Please stay safe!

June 09, 2021

Dealership Rating

The customer service was excellent. The service was completed quickly and the vehicle was clean when I picked it up. Service advisor Matthew was very good. Thanks completed quickly and the vehicle was clean when I picked it up. Service advisor Matthew was very good. Thanks More

by JKAY0

Verified Customer

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Helpful 0

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Jun 10, 2021 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, Your satisfaction is important to us, so we want to sincerely thank you for choosing Lou Bachrodt Chevrolet/Mazda Service Center - Coconut Creek and we are happy you had such a good experience with Matthew, we are very happy he is on our team!! We appreciate you and your business and thank you very much for taking the time out of your day to review us on DealerRater! Please stay safe

May 20, 2021

Dealership Rating

Employee Rating

The worse service ever. I brought my car in because a message came on saying stabilitrek. And my car needed an aligment the first time. When i came to pick it up as i was driving away, all the codes came message came on saying stabilitrek. And my car needed an aligment the first time. When i came to pick it up as i was driving away, all the codes came back. I called the dealer and said the car was only half away fixed. They only fixed the fuel injectors. So now its giving me all these problems becauee they never fixed what there where suppose fix. The battery died and i had to get it towed. They didnt even check my battery last visit . So beware dont waste your time going to this dealership! More

by CARLSID184

Verified Customer

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Helpful 0

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Jun 11, 2021 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello Sir, We are very sorry you feel this way! Falling short of meeting your expectations is not to the standards we strive to achieve. Thank you for leaving feedback. Please reach out to us at (954) 247-5245 so we may identify ways to improve your experience.

May 06, 2021

Dealership Rating

Employee Rating

I am pleased with almost everything. Chris, the mechanic, always give great service on my truck. I have used him for years. Sam and Matt in service always go the extra mile. My only complaint this time was h always give great service on my truck. I have used him for years. Sam and Matt in service always go the extra mile. My only complaint this time was having to pay $800 for a labor on a $200 part. I can't be doing this all the time. Otherwise, everything was very good. More

by MCDANIEL7063

Verified Customer

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Other Employees Tagged: Sam Mercado , Chris, in service

Helpful 0

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May 07, 2021 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello Mr. McDaniel, Thank you very much for your continued business over the years, we appreciate you! Additionally, I’d like to thank you for taking the time to review us on DealerRater and for giving us such a great score and review! It means so much to us when we receive positive comments from our customers about our employees, and we are glad to hear about Chris, Sam and Matt, we are very fortunate to have them all on our team!!! Please note that if there is anything we can do to help with your Chevrolet driving experience in the future. We are ALL here for you! Sorry about the high labor cost this time!! Remind Chris the next time you are here...ok? Thanks again for everything! Have a great safe day!

April 30, 2021

Dealership Rating

Employee Rating

My appointment was confirmed multiple times by Lou Bachrodt. I was in and out in a short time for my service. Everything went smooth and my service advisor Mathew was great and kept me notified as t Bachrodt. I was in and out in a short time for my service. Everything went smooth and my service advisor Mathew was great and kept me notified as to the status till my car was ready. Will definitely use them again. More

by Mikeuhl

Verified Customer

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Helpful 0

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May 03, 2021 -

Lou Bachrodt Chevrolet Coconut Creek responded

Mike, Your satisfaction is important to us, so we want to sincerely thank you for choosing Lou Bachrodt Chevrolet Service Center - Coconut Creek and we are happy you had such a good experience with Matthew, we are very happy he is on our team!! We appreciate you and your business and thank you very much for taking the time out of your day to review us on DealerRater! Please stay safe!

April 30, 2021

Dealership Rating

Employee Rating

The service was great I was kept informed about my vehicle at all times. He apologized for any inconvenience during my visit. Excellent services today vehicle at all times. He apologized for any inconvenience during my visit. Excellent services today More

by niecey455

Verified Customer

Customer Service

Friendliness

Quality Of Work

Recommend Dealer

Yes

Helpful 0

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May 03, 2021 -

Lou Bachrodt Chevrolet Coconut Creek responded

April 29, 2021

Dealership Rating

Employee Rating

Matt always makes sure things are taken care of. Top notch service. I live next to pompano but drive here. See you in 6000 miles. notch service. I live next to pompano but drive here. See you in 6000 miles. More

by DANNYBUDWEISER

Verified Customer

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Other Employees Tagged: Moe Shaheen, LEOR ZVI

Helpful 0

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Apr 29, 2021 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hey Danny, Your satisfaction is important to us, so we want to sincerely thank you for choosing Lou Bachrodt Mazda - Coconut Creek and we are happy you had such a good experience with Matt, we are very happy he is leading our team!! We appreciate you and your business and thank you very much for taking the time out of your day to review us on DealerRater! Please stay safe!

April 27, 2021

Dealership Rating

Employee Rating

Never disappoints, this is why I continue to service my Tahoe at this dealership. Thank you so much for your help and customer service. Appreciated. Tahoe at this dealership. Thank you so much for your help and customer service. Appreciated. More

by DESTRELLA17

Verified Customer

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Other Employees Tagged: David Hirsch, Sam Mercado , Camilo O'Campo

Helpful 0

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Apr 28, 2021 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, Thank you for taking the time to tell us about your recent service experience at Lou Bachrodt Chevrolet Service Center. We strive to provide an exceptional experience for all of our customers. We are happy to hear your visit with us met your expectations. We truly appreciate your business and for sharing your thoughts with us and GM. Please note that if there is anything we can do to help with your Chevrolet driving experience in the future, we are all here for you! Thanks again for everything! Have a great day and please be safe out there

April 27, 2021

Dealership Rating

Employee Rating

Super professional fast and clean. Will come back for all of my future services and vehicles. Easy process to set up the appointment. My truck was ready before the promised time. WOW of my future services and vehicles. Easy process to set up the appointment. My truck was ready before the promised time. WOW More

by VIDALE

Verified Customer

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Other Employees Tagged: Jason Levy, Justin Wheatley, Shawn Biskup, Chris Potter

Helpful 0

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Apr 28, 2021 -

Lou Bachrodt Chevrolet Coconut Creek responded

Vidale, Your satisfaction is important to us, so we want to sincerely thank you for choosing Lou Bachrodt Chevrolet Service Center - Coconut Creek and we are happy you had such a good experience !!!! We appreciate you and your business and thank you very much for taking the time out of your day to review us on DealerRater! Please stay safe!

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