Matthew Gonsalves

I purchased my 2022 Chevrolet Silverado back in June 2022. Since then, I’ve brought it in due to clicking noises from under the truck while driving and sent it in to get it checked with an oil change. U 2022. Since then, I’ve brought it in due to clicking noises from under the truck while driving and sent it in to get it checked with an oil change. Unfortunately, they said my drive shaft went bad (truck has approx 25,000 miles on it). I was called by Matthew after a few weeks that they got The part. That was on Jan 31. After fixing what they believed was the issue, the truck is still doing the loud clicking noise and one of doors was scratched along the side. I immediately called Matthew and he said to bring it back and they would give me a rental and fix the damages and find out what is wrong with the truck. However, it has been over a month and still no rental or fixing of any damage. You always have to ask for paperwork for proof of anything. Every time I call to check if there is a rental truck available, they state they would get back to me and they never do. It is now March 6 and still nothing. This has been very frustrating and unprofessional to say the least More

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Great service and good customer service I will recommend you guys see you next time you guys see you next time More

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It has been more than 20 days since we have dropped of our car and they have still not returned it or completed the repairs. We left a Chevy Traverse with Matthew Gonsalves, who failed to call the numb our car and they have still not returned it or completed the repairs. We left a Chevy Traverse with Matthew Gonsalves, who failed to call the number we provided to let us know that parts were needed. He then did not follow up and let us know that the car was sitting idle for more than a week. He lent us a smaller suv from Mazda but that car is too small and cannot be used sufficiently for our daily activities. He promised us the car would be done in 3 business days (already more than a week later). However he then went on vacation and did not even leave our car details and case with a different serviceperson. After that we had to call the manager who promised the car would be done within that week. We called to follow up and they still did not finish servicing the car. Now it is more than 20 days and Chevy has failed to give us our car back or complete the service. Absolutely atrocious service, I highly advise you to stay away from this branch of Chevrolet and especially Matthew Gonsalves who has continuously failed to stay on top of our case More

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He went and beyond for what's important to me as a customer. Completely satisfied customer. Completely satisfied More

by Ewing305 Verified Customer Verified Customer

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It is a great dealership. Love the prompt service. The repair time was excellent. Shot to Lou Bachrodt. Love the prompt service. The repair time was excellent. Shot to Lou Bachrodt. More

by HANNAHJ10 Verified Customer Verified Customer

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My service guy Matthew was very good, the waiting service area was very peaceful, I really enjoyed the visit. And the wait wasn’t to long!👍🏽 area was very peaceful, I really enjoyed the visit. And the wait wasn’t to long!👍🏽 More

by James Parrish Verified Customer Verified Customer

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I took my truck in for factory recall they found others then couldn’t fix anything told be I had to pay for diagnostic I didn’t they kept it over night only to tell me they could figure it out then a few d then couldn’t fix anything told be I had to pay for diagnostic I didn’t they kept it over night only to tell me they could figure it out then a few days later my oil was completely empty no leak??? And now I have all sorts of lights on and is not running right wish I never brought it in. Just want the recalls fixed More

by Unhappy Verified Customer Verified Customer

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I would like to say that Matthew Gonsales has been exceptional! He has been professional in all sense of the word. Please let him know this. We have purchased 8 vehicles for our fleet in the past year exceptional! He has been professional in all sense of the word. Please let him know this. We have purchased 8 vehicles for our fleet in the past year and would like to continue to due business. Thank you, Juan Carlos Echavarria Superintendent with Ric-Man More

by JCEchavarria Verified Customer Verified Customer

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Very attentive to my needs car was ready ahead of time perfect service price was right What perfect service price was right What More

by seagold Verified Customer Verified Customer

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Very kind staff and knowledgeable with the corvette platform. Will not hesitate to bring my car back to them. platform. Will not hesitate to bring my car back to them. More

by GREELEYJM Verified Customer Verified Customer

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