Matt DeAnda | Page 2

Under promised, over delivered. Great service, Worked hard to get me financed and rolling to meet appointment Great service, Worked hard to get me financed and rolling to meet appointment More

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Been around a long time. They try hard to make you happy. They have a decent selection of vehicles at what seems to be competitive market prices. I have done business time an They try hard to make you happy. They have a decent selection of vehicles at what seems to be competitive market prices. I have done business time and time again with Town East Ford. Feels right. More

by HANDYSERVICECO Verified Customer Verified Customer

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Everyone was helpful and easy to work with. Very happy with my purchase and the service. Very happy with my purchase and the service. More

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By far the BEST EXPERIENCE I HAVE EVER HAD at a car dealership. Worth the drive from midland. Farley , drew , Matt and Ray for an amazing job. I’m referring all friends and family to y’all yall helpe dealership. Worth the drive from midland. Farley , drew , Matt and Ray for an amazing job. I’m referring all friends and family to y’all yall helped me more that you will ever know. I cannot express how helpful and kind all of these guys were. They all need raises I was considering becoming a Subaru girl. But Farley , drew , Matt and ray have the-established my faith in the Ford brand. I’ll be coming here as long as dogs have four legs. My new go to dealership !!! Phenomenal customer service. Made me feel comfortable and heard ! God bless yall ! More

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Overall, my experience at Town East Ford continues to be nothing short of exceptional. I want to extend my gratitude to the entire team for their dedication to customer satisfaction. I will not hesitate to nothing short of exceptional. I want to extend my gratitude to the entire team for their dedication to customer satisfaction. I will not hesitate to recommend your dealership to friends, family, and colleagues who are in search of a reliable and trustworthy place to purchase a car. More

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He was very attentive and after I gave him my list of wants he made sure to stick to vehicles that had the features I desired. He was also extremely patient, never pushy and even stayed way after hours t wants he made sure to stick to vehicles that had the features I desired. He was also extremely patient, never pushy and even stayed way after hours to make sure everything had been taken care of before I left. As a woman going into a dealership by myself car shopping I can say this was definitely one of the best experiences I've ever had.Thank you Kevin and the rest of the Town east Ford team! More

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Fantastic experience. Was treated with respect and didn’t feel like I was getting taken advantage of in any way. They worked hard to get me a very fair deal Was treated with respect and didn’t feel like I was getting taken advantage of in any way. They worked hard to get me a very fair deal More

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I've dealt with Farlee on one other vehicle, he is so awesome. I would give him a 10+ star if survey allowed awesome. I would give him a 10+ star if survey allowed More

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Town east ford did a great job taking care of me on my recent purchase recent purchase More

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We have bought numerous vehicles for our business by finding them online and making the purchase over the phone, then going to pick up the vehicle. This one started the same as others by receiving and finding them online and making the purchase over the phone, then going to pick up the vehicle. This one started the same as others by receiving and approving a deal sheet, but then management said you have to physically come in TODAY in order to get this deal. We said we'll just do Docusign and purchase now (we've done this with most of our vehicle purchases, not to mention multi-million dollar contracts for our business). They said we don't do Docusign - too fraught with fraud - key word for "if we can't get you in the dealership, how are we going to change the deal?". I told them if I was going to drive two hours just to sign the papers, I wanted all paperwork prepared beforehand so I could just walk in, sign and leave with the vehicle. I should have known when they started slow-playing me on information, but I trusted they would be like other dealerships we've worked with over the years. I agreed to leave and start driving if they would call me quickly with the financing terms. We just bought two 2024 Expedition Max vehicles last month from another dealership and received favorable rates and treatment. Despite multiple calls back to the dealership as I drove the 2 hours, they always had a reason not to give me the rates. Salesman worked as hard as he could for us and bent over backwards, but management/financing stalled. When I finally got within 10 minutes of being there, I was able to get financing on the phone and they gave me an exorbitant rate. I told them since I was already almost there I would come on in. Called another dealer friend that told me the dealer has latitude to bump the rate up to 2 points to make more from the financing end and it sounds like that's what they were doing. Got there and had to sit and wait for 15 minutes to talk to any management/finance - said they could get me out in less than 2 hours! I told them we don't even have a deal because of rates. After every short conversation, they would walk away and I wouldn't hear from them for 10-15 minutes. Finally, I told them if this is the way they treat their customers - having them drive 2 hours in order for them to gain leverage - they would not be receiving a good review from me. That must have been the "magic word" because everyone disappeared into their huddle again. When I approached their huddle, Matt DeAnda (I'm assuming he's the manager - I hadn't talked to him before that point) turned and bluntly said "we won't be selling you a truck today. You said you were going to give us a bad review". So instead of selling a truck and getting a bad review, they just get the bad review. More

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