Mason Wroten | Page 21

My sales person was fantastic, very professional and handled everything in a timely manner. I didn’t really appreciate his manager trying to change his mind about me taking the car to have it inspected. handled everything in a timely manner. I didn’t really appreciate his manager trying to change his mind about me taking the car to have it inspected. He had my loan officer and myself upset, telling her I need to have my loan processed on Friday or he was going to put the car on the lot to be sold. It was really a threat. Friday evening my loan officer called again because of his threats for a second time. I had to get firm with him, asking him, “what’s really the problem.” I had already gotten the loan and why was he trying to take the car and sell it. This was ver unprofessional on his part. The rest of my experience with your business was wonderful. I didn’t want to do this survey because I didn’t want to lie, but sense you guys emailed me again, I thought it was best to tell the TRUTH More

by GANT.KIM Verified Customer Verified Customer

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Very customer friendly professional sales and finance men. I'm very pleased with my purchase I would recommend this dealership to friends family and coworkers men. I'm very pleased with my purchase I would recommend this dealership to friends family and coworkers More

by DETRICJ83 Verified Customer Verified Customer

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Very good assistance and very knowledgeable . Showed me a few cars and explained the difference with each. Very friendly and did not pressure me to make a choice. few cars and explained the difference with each. Very friendly and did not pressure me to make a choice. More

by phil.dickerson Verified Customer Verified Customer

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Very helpful and understanding salespeople. Very accommodating for the wait time required to finish purchasing a vehicle. More honest than most dealerships in the area. accommodating for the wait time required to finish purchasing a vehicle. More honest than most dealerships in the area. More

by Ethankannononealkober Verified Customer Verified Customer

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Good sales and finance people to help with any questions and help in buying process. Building does not have as many amenities (free car wash as needed, coffee/snack bar) as previous Lexus dealership I have and help in buying process. Building does not have as many amenities (free car wash as needed, coffee/snack bar) as previous Lexus dealership I have used. More

by Why does it matter Verified Customer Verified Customer

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I am not a fan of being forced to write a review when I already rated the sale and the salesperson. This is a little much! already rated the sale and the salesperson. This is a little much! More

by Deekelly4540 Verified Customer Verified Customer

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Mason & Caleb were a great help to us in picking out my new mom car! I’d recommend their assistance and this dealership to anyone looking for a beautiful, quality Lexus vehicle new mom car! I’d recommend their assistance and this dealership to anyone looking for a beautiful, quality Lexus vehicle More

by sjallison123 Verified Customer Verified Customer

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The customer service is great as soon as you walk in. Very caring and willing to work with you every step of the way. Guide you through the process. Very caring and willing to work with you every step of the way. Guide you through the process. More

by Marbella Verified Customer Verified Customer

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Always professional with quality service and products. As a multiple Lexus owner, I have been consistently pleased. However, I have an issue of concern that took place yesterday. Upon closing on the purchase a multiple Lexus owner, I have been consistently pleased. However, I have an issue of concern that took place yesterday. Upon closing on the purchase of my leased vehicle, my credit score was well below my history. The report showed I had two mortgages on the same house. The finance guy agreed it was obviously an error, but cut me no slack on the interest rate. The most disturbing point is that he refused to allow me to refinance upon the correction of the blatant error by the mortgage company. I have since talked with other finance offices that will entertain a refinance. This display of “not my problem” attitude does not destroy my decade long appreciation of Northside Lexus, but was a poor display of the impeccable service I have become used to. More

by Randy Verified Customer Verified Customer

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Good experience. Will be back. Mason was very easy to work with on our deal- nice guy and will be back soon for our next vehicle. work with on our deal- nice guy and will be back soon for our next vehicle. More

by Stoney Verified Customer Verified Customer

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