Mark McQueen | Page 3

Both sales agent and finance were very accommodating, friendly and knows what their customers need without being pushy.. friendly and knows what their customers need without being pushy.. More

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Had a great experience with Omid at Charlesglen Toyota. He is very trustable and fun to work with, I definitely recommend everyone to deal with him He is very trustable and fun to work with, I definitely recommend everyone to deal with him More

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The service at this dealership is dreadful - they are rough on vehicles and appear to assume that some of their customers are not very intelligent. The first time that I took my vehicle in for service, rough on vehicles and appear to assume that some of their customers are not very intelligent. The first time that I took my vehicle in for service, it came back without the protective cap that was on the plug for the block heater. The strange thing was that they were working at the back of the vehicle and I was not sure how the cap fell off particularly since it had been securely attached to the front grill with a tie. The next time that they worked on vehicle, they replaced a couple of heat shields. I took the vehicle home parked it and later that afternoon while driving, the check engine light came on as well as a check vehicle stability control warning message. The vehicle was taken back to the dealership where they stated that it need a new right rear sensor. I was advised to replace the left rear sensor as well. $1,100 later and while the vehicle was still at Charlesglen Toyota, I was called and told that an air-fuel ratio sensor needed to be replaced as the warning lights had not cleared!! Could this not have been diagnosed when it was first taken into the dealership for diagnosis? It appears to me as if every time the vehicle is taken to this service centre, another problem is discovered. There were very little issues with the vehicle before I started taking it to this dealership. I have had enough of them and will not be returning. More

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I had a very good experience purchasing a new Tacoma Access can truck from here. I would recommend anyone to give them a try 1St. And doing the deal over the phone from BC was no problem. Good team n Access can truck from here. I would recommend anyone to give them a try 1St. And doing the deal over the phone from BC was no problem. Good team n great dealership amazing building to be in , & can’t forget seeing the earl years car was a very good bonus as a car guy. Thank you everyone at CharlesGlen Toyota More

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All expectations exceeded. Timely communicated with all the updates needed. All requests were confirmed and were carried out. the updates needed. All requests were confirmed and were carried out. More

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I never thought I’d be this loyal to a car dealership. The staff here make you feel at ease with your purchase all the way from buying to servicing your vehicle. We are on our fourth lease now and I can’t The staff here make you feel at ease with your purchase all the way from buying to servicing your vehicle. We are on our fourth lease now and I can’t imagine going anywhere else. More

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The engine on my 2013 FRS blew, last month.The car had just over 90K km on it, and I had paid for the extended warranty (60/100,000). The service invoice indicated that the engine was low on oil. This is just over 90K km on it, and I had paid for the extended warranty (60/100,000). The service invoice indicated that the engine was low on oil. This is despite the fact that I had brought my car into this shop at least twice a year, had my tires stored there, etc. When I complained about the lack of care/concern that lead to the engine failure, I was told, too bad, so sad. I would recommend finding another dealership/manufacturer to buy your vehicle and have your vehicle serviced. More

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My second vehicle from Maria and the amazing team at Charlesglen! I could not be happier! Her Toyota knowledge, respect for my travel from Edmonton, and genuine care in getting me into the vehicle for m Charlesglen! I could not be happier! Her Toyota knowledge, respect for my travel from Edmonton, and genuine care in getting me into the vehicle for my needs, is second to none. Zero pressure and and she even made me an Oilers mask! My thanks to Tim, Rick, Glen, Jennifer, Spuds, and The Detail Master Mark:) More

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Valerie did a wonderful job for smooth completion of the process. Noticed transparency and thorough professionalism all over your dealership. Will definitely recommend to friends. process. Noticed transparency and thorough professionalism all over your dealership. Will definitely recommend to friends. More

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Great team to deal with, very helpful and no pressure. Would recommend Paul, Garnett, Alison, and the Charlesglen Toyota to anyone who is looking to get into a new vehicle. Would recommend Paul, Garnett, Alison, and the Charlesglen Toyota to anyone who is looking to get into a new vehicle. More

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