Mark McQueen | Page 10

Always Good and smooth service Always I visit this dealer, their service is good and smooth...No issue at all. No time loose and money. I am always happy with them. Always I visit this dealer, their service is good and smooth...No issue at all. No time loose and money. I am always happy with them. More

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Outstanding Sales Staff! I went to buy my first new car in over 8 years and was pleasantly surprised with the service I received from the knowledgeable sales staff at Charlesg I went to buy my first new car in over 8 years and was pleasantly surprised with the service I received from the knowledgeable sales staff at Charlesglen Toyota. TJ was excellent! He zeroed in quickly on the type of vehicle I wanted, which was a 2015 RV4 Limited. The finance team helped close the deal and the service team got my troublesome blackberry connected to get me on the road. Good job guys! Peter Churcher More

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good dealer Friendly environment. Good vehicle. Dealer is willing to help which is very appreciated. As usual finance depth tried to sell more stuff which is hi Friendly environment. Good vehicle. Dealer is willing to help which is very appreciated. As usual finance depth tried to sell more stuff which is his duty. More

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Exceptional Customer Service and Honesty We were very impressed from the time we arrived at the dealership the first day to the time we went back to pick up the Van. Warm reception from emplo We were very impressed from the time we arrived at the dealership the first day to the time we went back to pick up the Van. Warm reception from employees and courteous Sale advisor made a lasting impact on our first visit. Unlike other places we had gone before, the Sales advisor, Edmund knew the car we were going for once we mentioned our names. He cordially took us to test drive the car which he had pulled it from the lot to the front to show his readiness, and as soon as we returned, he walked us through the car records in a very professional way. He answered each question with integrity and willingly offered to research what he did not have at hand. The presentation of information about the car and professional discussion created confidence in us that he was very honest, straightforward and pleasant to work with. Edmund provided financial options patiently and even willing to work with us through the steps and what we had in our budget. When we went to pick up the van, we were treated with a lot of respect and we fell that we were part of the company. Mark at the delivery room as well as the Used car manager provide us with an amazing customer experience. They had thoroughly inspected the car and we were impressed by their undivided attention throughout our visit. The last warm statement and wishes from Kurt made a lasting impression. We will definitely recommend this dealership!! More

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Mark is the Best! It's easier to have a great experience when you're buying a new car, but it's another to have a great service experience time after time. Mark has he It's easier to have a great experience when you're buying a new car, but it's another to have a great service experience time after time. Mark has helped me on several times occasions. When I initially came in for service with my son, William, Mark spoke to him and still asks about him years later (that's when I had my first Camry). He must meet a couple of hundred people every month, but he still remembers my son! Mark is always professional, and helpful. He really knows the vehicles, because when I ask questions, he always knows the answers and explains everything. More

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great Everyone i had dealings with were very friendly and answered all my questions. I would highly recommend this dealership to anyone wanting to buy a ve Everyone i had dealings with were very friendly and answered all my questions. I would highly recommend this dealership to anyone wanting to buy a vechiles or have their vechiles serviced. More

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Service Excellence I was met by Mark McQueen at the super clean and impressive indoor reception centre. A totally pleasant experience for my first service visit. Mark cl I was met by Mark McQueen at the super clean and impressive indoor reception centre. A totally pleasant experience for my first service visit. Mark clearly explained to me what is checked and when my 2013 Tacoma would be ready for me. I asked for several dings in the windshield to be fixed which I had forgotten needed to be fixed when I made the service appointment. Nothing was too much trouble for Mark. A short time after the appointed return time Mark came out and said there would be a slight delay as the windshield technician had missed a ding and he was getting that fixed - great attention to detail and I was very appreciative of being kept up to date. Because o the delay Mark very kindly reduced the cost of the ding fixes. My rating of "Very Bad" for the price does not reflect in any way on the service department or Mark as it has absolutely nothing to do with them. It has everything to do with the on board navigation, Bluetooth and radio systems. I was forced to pay $243.75 to try to bring my in-dash system into something close (I hope) to a viable working asset, there was not a disc in stock. The navigation system data was so hopelessly out of date I had to install my old Garmin Nuvi navigator on the dash top. I require very accurate navigation for my job as a professional construction health and safety consultant. The system refuses to accept my Mach 2014 Samsung GTE cellphone data and I have yet to figure out the way to delete most of the pre-set channels from the less than user-friendly instructions. While I would recommend the truck as a very fine vehicle, I would tell any friends in the hunt to totally avoid having anything to do with the in-dash navigator and Bluetooth - which would probably stop them going to any Toyota dealership. More

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