Mark Castleman | Page 14

Purchased a 09 Honda ridgeline here 1/2/21 and since have had it in twice for non-normal maintenance. The ac compressor had to be replaced but only after I was forced to go around in circles for months to t had it in twice for non-normal maintenance. The ac compressor had to be replaced but only after I was forced to go around in circles for months to tell my service writer and finally scream to get the manager involved once it started smoking( b/c the compressor seized up and it was burning the serp belt). I also had to be the one to tell them that on this specific year make and model, honda decided to interlink the engine fans and the ac compressor. So, even if the ac is off but the engine fans kick on, the ac compressor is going to kick on. This put a lot of work on the compressor. When this was told to my service writer he looked at my like I was stupid and stated that isn't how cars work. I told him again that this one does. So when the vehicle was burning the belt and I forced them to tow it to the dealership on a Sunday, Monday bright and early I was there and they had to jump it to get it started, this is important later. Again I told the about the linked fan and compressor and that they shouldn't leave it running. They didn't listen. My service writer come out to talk to me and get the milage and can't even get the maintenance message off the screen to get the mileage (this is how little they know about the vehicle). I tell him again about the fan and compressor link and tell him to please turn it off and again get told that it is not how cars work. As soon as I done saying it a second time the engine fans kick on and the seized up compressor makes all sorts of noise and smoke come out from under the hood from the belt being burnt. The writer scrambles to turn off the car and i just tell him "see like that". So they warrenty out the compressor but never bother to check why the vehicle needed to be jumped. All along having to fight with them about a rental. A week or so goes by after I get it back and now it needs to be jumped every time I need to start it. So I brought it back and they told me the battery needed a charge and they charged it and sent me on my way. The next morning needed to jump it again. Brought it back. I was furious. After much back and forth they tested it again and I was told the battery failed and $237 for new one with 1 year warranty. I said no that I want a honda battery b/c it's cheaper and 8 year warranty. I go across the street and end up talking to the Honda service writer about the battery and Honda tests it and tells me it's fine. We get to talking about all that has happened with the ac and the series of events. The Honda service write asks if hyundai replaced the relay for the ac because a bad relay could make the compressor go bad and then drawer power from the battery even if the vehicle was off. I looked at the paperwork from when hyundai replaced ac and no replacement of the relay. I was then sent to buy a $30 part and shown how to install it. This part has made the ac compressor stop cycling on and off constantly and I have yet to have to jump my vehicle again. In the end if the relay was replaced before it was sold to me or when I brought it to hyundai in April with the original problem of the compressor cycling on and off every 5 seconds all this headache would have been avoided. The sad part is that my husband had to put more freon in the ac system last night because it was low and blowing cold and I am forced to bring it to hyundai b/c that is where I purchased it and I was told I can not bring it to another dealership outside of larry miller unless I'm out of a certain milage away, which I'm to close to too many and a larry miller honda is in Utah according to Google. I have to deal with a dealer ship who refuses to listen to me and refuses to actually look and fix my vehicle for another 3.5 years. I'm not looking forward to it. More

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Friendly service crew. Greeted immediately and had service advisor quickly. Service completed in a timely fashion and the vehicle washed and returned to us. All in all very satisfied ! service advisor quickly. Service completed in a timely fashion and the vehicle washed and returned to us. All in all very satisfied ! More

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Very polite didn't ignore my concerns listened to them, gave me feedback on what was going on with my vehicle directed me on what to do next. gave me feedback on what was going on with my vehicle directed me on what to do next. More

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Went in for 7500 mi. service and they wanted to put a synthetic blend oil in the new . I think this is real bad , kind of like the old bate and switch. If i wanted synthetic oil the cost was 90.00 bucks. synthetic blend oil in the new . I think this is real bad , kind of like the old bate and switch. If i wanted synthetic oil the cost was 90.00 bucks. Beware of free 7500mi. service. More

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Very fast friendly and effective. Super easy to make the appointment by phone, took my car in a couple minutes early. Finished the work roughly ten minutes sooner than the estimated time. appointment by phone, took my car in a couple minutes early. Finished the work roughly ten minutes sooner than the estimated time. More

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Until 2/17/21 I thought I had a good relationship with LHM Hyundai in Peoria. That is until Mark Castelman decided my leased vehicle would appreciate a good cleaning and he was talking about the inside. LHM Hyundai in Peoria. That is until Mark Castelman decided my leased vehicle would appreciate a good cleaning and he was talking about the inside. I have been allowing the sun to heat my home during the day and that means opening the garage window and letting IN the warm air along with any dust. Mark probably enjoys the use of a furnace to heat his home!!!!I would appreciate the assistance of Dirk as my service person. More

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Met with Rich today I had a tough situation, the Hyundai team found me a great pre owned Tucson! Thanks again Rich, Eli, Sam, and Dshon! team found me a great pre owned Tucson! Thanks again Rich, Eli, Sam, and Dshon! More

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Everything was great. Mark knows how to provide good customer service. Everyone is friendly and professional. The only thing I wished they did better was washing the cars. I have not had a good carw customer service. Everyone is friendly and professional. The only thing I wished they did better was washing the cars. I have not had a good carwash in the two visits. This time they washed the exterior but didn't dry the back so I got my pants wet when trying to put a stroller in the vehicle. Minor issue but it is the only thing I could say could use improvement. More

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Great and fast oil change and tire rotation service! All done in 1/2 hour including washing my car! This was the fastest service by any dealership thus far. The employees were very friendly and helpful. Exc done in 1/2 hour including washing my car! This was the fastest service by any dealership thus far. The employees were very friendly and helpful. Excellent job. Thank you! More

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I had an app for a recall repair on my 2011 Elantra. Thank you to Mark and the technicians! I asked if my vehicle might be ready by noon and it was! Thank you to Mark and the technicians! I asked if my vehicle might be ready by noon and it was! More

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