Mark Castleman | Page 13

Larry H. Miller Hyundai Peoria responded

Thank you for taking the time to leave us a review. Our team always strives to give a 5 star experience. Please let us know if there is anything we could have done to improve your visit. We hope to hear from you soon! - Rick Trinkl, General Manager

Larry H. Miller Hyundai Peoria responded

Thank you for your great review! We are happy to have provided a knowledgeable and professional service experience. Stop by and see us if you need anything else down the road. - Rick Trinkl, General Manager

Larry H. Miller Hyundai Peoria responded

Thank you for your great review, Jay! We are happy to have provided a knowledgeable and friendly service experience. Have a great day and come back to see us if you need anything else. - Rick Trinkl, General Manager

Larry H. Miller Hyundai Peoria responded

Thank you for taking the time to leave us a review. Our team was happy to have been efficient and gotten the services your vehicle needed. Please let us know if there is anything else we can do for you in the future. - Rick Trinkl, General Manager

Larry H. Miller Hyundai Peoria responded

Thank you for taking the time to review us! It was our pleasure to provide a top-notch dealership experience. We hope you will continue to come to see us in the future! - Rick Trinkl, General Manager

Larry H. Miller Hyundai Peoria responded

Hello! Thank you for making us a part of your day. Your review is much appreciated. Stop by and see us if you need anything else down the road. - Rick Trinkl, General Manager

Larry H. Miller Hyundai Peoria responded

Thanks for the great positive review! Come back again soon if there's anything we can assist you with. - Rick Trinkl, General Manager

Larry H. Miller Hyundai Peoria responded

Thank you for your positive review! If there is anything else that we could have done to improve your visit, please don’t hesitate to let us know. We hope to work with you again soon! - Rick Trinkl, General Manager

Larry H. Miller Hyundai Peoria responded

I am so sorry to hear that you had a terrible experience with Lyft, including incorrect address information and a delayed ride. I can imagine how frustrating and disappointing that must have been. I want to assure you that we take your concerns seriously and are committed to providing a better experience. I apologize for the mistakes made by our team and the inconvenience it caused. I understand that you were expecting a better experience with our new advisor, and I'm sorry that we fell short of that expectation. I want to assure you that we are constantly working to improve our service and address any issues that may arise. Regarding your concerns about the driver's behavior, I apologize for any inconvenience or disrespect caused by the driver's statement. I will make sure to pass on your feedback to our team, and we will work to ensure that our drivers are providing the best possible service. Regarding your overall rating of your customer experience, I'm truly sorry to hear that it was zero. I want to assure you that we value your feedback and would like to make things right. We would like to offer you a complimentary ride or a discount on your next ride as a gesture of goodwill. If there's anything else we can do to improve your experience, please don't hesitate to let me know. We appreciate your feedback and will do our best to provide a better experience in the future. Thank you for bringing this to our attention. Thank you, Victoria Gibboni Customer Relations Manager 623-815-4581 vgibboni@asburyauto.com Larry H. Miller Hyundai/Genesis Peoria www.larrymillerhyundai.com www.larrymillergenesis.com 8425 W. Bell Rd. Peoria, AZ 85382

Larry H. Miller Hyundai Peoria responded

Thank you for taking the time to review us! We hope you will continue to come to see us in the future! - Rick Trinkl, General Manager