Marc Seigel
Marc Seigel at East Hills Chrysler Jeep Dodge Ram SRT
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Marc Seigel

Service Writer

East Hills Chrysler Jeep Dodge Ram SRT

2300 Northern Boulevard
Greenvale, NY 11548

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207 Reviews
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207 Reviews

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207 Reviews of Marc Seigel

September 20, 2021

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Employee Rating

Worst service, they don’t take care of the customer, no communication from anybody. I dropped the car for a recall, they did nothing about it and didn’t even have the courtesy to call More

by Paul Carrion
Customer Service
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Michael Casey

Sep 20, 2021

East Hills Chrysler Jeep Dodge Ram SRT responded

Dear Paul, I'm sorry about your recent experience with us. We have no intention of keeping your vehicle longer than we we need. I apologize for the customer work that was scheduled prior to yours not being completed on time to have allowed for a smooth completion of your recall. I also apologize the alternative transportion option we suggested would not have worked for you. As soon as we complete the recall, we will call you. Sincerely, Phil Wolhar Chief Marketing Officer East Hills Auto Group pwolhar@easthillsjeep.com

Sep 20, 2021

Paul Carrion responded

Are you going to reimburse me my cab fees and two hours of work that I took off to drop off and pickup before you close?

Sep 20, 2021

East Hills Chrysler Jeep Dodge Ram SRT responded

Our service department is open from 7 am to 7 pm from Monday through Friday. Our sales department is open until 9 pm Monday through Thursday, 8 pm on Friday, 6 pm on Saturday and 5 pm on Saunday -- if you wanted to arrange to have your keys left with our managers so you could arrive later. No, I am not reimbursing cab fees or work hours.

Sep 20, 2021

Paul Carrion responded

Then is useless to waste my time going there again to face more headaches and hear more apologies

August 10, 2021

Dealership Rating
Employee Rating

GM Ed Wiffen has done a great job of organizing the leadership team and let them do the great job they’re capable of doing More

by Nick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Aug 12, 2021

East Hills Chrysler Jeep Dodge Ram SRT responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Phil Wolhar Chief Marketing Officer East Hills Auto Group pwolhar@easthillsjeep.com

August 09, 2021

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Employee Rating

Mr. Marc Siegel assisted me in my vehicle servicing on 8/9/21. He is extremely polite, he is very detailed in explaining what is going on, and he is the utmost professional. I am lucky that we have cros More

by pwa543
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Aug 12, 2021

East Hills Chrysler Jeep Dodge Ram SRT responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Phil Wolhar Chief Marketing Officer East Hills Auto Group pwolhar@easthillsjeep.com

August 06, 2021

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Employee Rating

First time customer, was one of the best experiences I've had with dealer service. Marc the service advisor asked what was wrong with my Jeep, he explained the services that I was getting done and when they More

by A.merc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Aug 11, 2021

East Hills Chrysler Jeep Dodge Ram SRT responded

Thank you for taking the time to write us a great review! I am thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else. Sincerely, Phil Wolhar Chief Marketing Officer East Hills Auto Group pwolhar@easthillsjeep.com

July 19, 2021

Dealership Rating
Employee Rating

Great service. I was treated like family. Jon got me in right away and out just as fast. Great experience at East hills. Will definitely be back More

by Nicholasspector64
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jul 22, 2021

East Hills Chrysler Jeep Dodge Ram SRT responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Phil Wolhar Chief Marketing Officer East Hills Auto Group pwolhar@easthillsjeep.com

July 02, 2021

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Employee Rating

Marc Seigel was helpful, clear and respectful. The whole staff was excellent. Came in for an oil change and a major issue was found in my rear drive shaft. Marc took the time to explain the problem, called More

by C.Cres
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jul 06, 2021

East Hills Chrysler Jeep Dodge Ram SRT responded

Dear C.Cres, Thank you for bringing your vehicle to us for service. I'm glad everything worked out okay and that your vehicle is safe to drive. We wish you all the best! Sincerely, Phil Wolhar Chief Marketing Officer East Hills Auto Group pwolhar@easthillsjeep.com

July 02, 2021

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Employee Rating

Marc Siegal expedited the service of my 2017 Wrangler Sahara in a world class manner. He is a professional and knows exactly how to handle clients...i am admittedly not the easiest to appease. Sent him t More

by Kul
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jul 06, 2021

East Hills Chrysler Jeep Dodge Ram SRT responded

Dear Kul, Thank you for bringing your Sahara to us. We are grateful for your trust and I'm pleased to read things worked out the way they did. We wish you all the best! Sincerely, Phil Wolhar Chief Marketing Officer East Hills Auto Group pwolhar@easthillsjeep.com

July 01, 2021

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Employee Rating

The dealership was easy to make an a prompt appointment with and the service advisor was friendly and helpful More

by JRAPAPORT9
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jul 06, 2021

East Hills Chrysler Jeep Dodge Ram SRT responded

Dear JRAPAPORT9, Thank you for trusting us with your vehicle's service. We appreciate your business and we wish you all the best! Sincerely, Phil Wolhar Chief Marketing Officer East Hills Auto Group pwolhar@easthillsjeep.com

July 01, 2021

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Employee Rating

Amazing and thorough service from Marc Siegel and his staff . They took their time to explain what was being done and how it would get done. Appreciate that kind of customer service. Keep up the great wo More

by chiaramonte1981
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jul 06, 2021

East Hills Chrysler Jeep Dodge Ram SRT responded

Dear chiaramonte1981, Thank you for trusting us with your vehicle's service needs and for taking the time to write this review. We appreciate your business and your feedback. We wish you all the best! Sincerely, Phil Wolhar Chief Marketing Officer East Hills Auto Group pwolhar@easthillsjeep.com

June 09, 2021

Dealership Rating
Employee Rating

Staff are courteous and friendly. Marc was extremely informative on the servicing that was performed on my vehicle and made me aware of the service requirements to make on my next return. The waiting ar More

by Dr. Dani
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jun 10, 2021

East Hills Chrysler Jeep Dodge Ram SRT responded

Dear Dr. Dani, Thank you for trusting your vehicle's service to East Hills Chrysler Jeep Dodge Ram. We appreciate your business and we look forward to seeing you soon! Sincerely, Phil Wolhar Chief Marketing Officer East Hills Auto Group pwolhar@easthillsjeep.com

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