Jon Piansky

I visited East Hills Jeep on 11/2/2023 to have a defective idler pulley replaced on my 2014 Cherokee. The work needed was related to TSB 07-002-15 rev.a, to correct a very loud noise at the time of defective idler pulley replaced on my 2014 Cherokee. The work needed was related to TSB 07-002-15 rev.a, to correct a very loud noise at the time of engine cold starts. In addition to thanking Service Advisor Michael Casey for his assistance in scheduling my appointment, and for working with Elias Malzone in setting up a loaner car, I also want to thank Danny Son for coordinating all the repair work involved when Mike Casey was out of the office. On yet another day when Mr. Son was off, the ever attentive John Piansky kept me up to date on my repair status, and had me made aware regarding parts on order. Before I forget, please also thank Elias for walking me very quickly through the vehicle loaner process. He had me back on the road in a loaner in a flash. His only delay was is checking the tire pressures before allowing me to take the vehicle on the road. In closing this well deserved five star review, I also want to thank service desk employee Jade Joyner for her courtesy and attentiveness as well. You have an exceptional and very professional supporting staff at East Hills, and their exemplary efforts toward customer satisfaction requires my recognition and thanks. It is always a pleasure visiting old friends at East Hills. Thank you all. More

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I went to this service center after struggling with other dealer service center fixing the service engine light about a year, which kept getting back and asking unreasonable fixing cost without resolving the dealer service center fixing the service engine light about a year, which kept getting back and asking unreasonable fixing cost without resolving the issue. As a last resort, I went to East Hills service center and Jon really help me out explaining the reasons for what causes the issue and why it keeps coming back. I had to visit there more than 3 times but the issue is resolved. People go to the dealer service center although fees are expensive than the local repair shop because we want to get proper explanation and guranteed services, not because they fix the car better than the local shop, and Jon really meet my expectation. Thank you Jon! You really help me manage the stressful situation. : ) More

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It's great to have a dealership that you can depend on. East Hills earns my trust every time. Jon Piansky assured me that he would get my car back to me in time, and he totally followed through on his pro East Hills earns my trust every time. Jon Piansky assured me that he would get my car back to me in time, and he totally followed through on his promise. Jon was honest, fast, and professional. I highly recommend East Hills for car service to any and everyone. I highly recommend it. More

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Came in for service on my Jeep, Jon was extremely helpful in assisting me with all of my concerns. I will definitely be returning and asking for Jon! in assisting me with all of my concerns. I will definitely be returning and asking for Jon! More

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Excellent, quick and efficient service. I always know that my car is in great hands. I would easily recommend their service to anyone. Great overall. that my car is in great hands. I would easily recommend their service to anyone. Great overall. More

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I brought my Jeep into service after having some issues and Jon was extremely helpful and patient with me. He made sure to address all of the problems I was having in a timely manner and made sure he was t and Jon was extremely helpful and patient with me. He made sure to address all of the problems I was having in a timely manner and made sure he was there to help me in any way he could. I will definitely be returning to this service department and asking for Jon. More

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NICE WHEN SELLING YOU A CAR...HORRIBLE WHEN YOU NEED IT SERVICED We have purchased 2 vehicles from this dealership, a Chrysler and a Jeep. The sales department was nice, but what I am learning, is that SERVICED We have purchased 2 vehicles from this dealership, a Chrysler and a Jeep. The sales department was nice, but what I am learning, is that they make false promises just to make a sale. When we purchased our Jeep, we were presented with a sales pitch to buy a Lifetime Warranty for the vehicle. We were told that it would give us top notch service whenever we needed it as well as a loaner car, whenever our car was in for this 5-star service. Five days ago, we went to pick up our 8-year-old son from football practice and the dashboard on our Jeep lit up like a Christmas tree and the whole thing just died. We had it towed to East Hills Chrysler Jeep Dodge Ram, since this is where we bought it and was made all of these promises. My husband called the service department first thing in the morning, to explain what happened and see about getting a loaner vehicle. He was told by Jon in Service that they most likely would not even get around to checking out our vehicle that day (Thursday) and it may be as late as Monday before they even get to look at it. He was also informed that they had no loaners available for at least 2 weeks. He asked about the promises made when we bought the vehicle and the additional warranty and was basically told, too bad. When he then asked to speak to the general manager, he was put on the phone with Judy Burr, who was much less than pleasant. She was dismissive, did not seem to care at all and quite rude. My husband showed up at the dealership a couple of hours after this whole unpleasant phone experience, to get tools out of our Jeep, that he needed for work. He pulled into the parking lot, right next to 2 workers who were standing there on their phones. He opened the back of our unlocked Jeep and loaded over $2,000 worth of tools into the back of our Escalade. Not one of the workers looked up or questioned what he was doing. He then drove around to the front and went into the dealership to question if this is how they always operate, without any regard to their customer's belongings or good customer service in general. Once again, nobody seemed to care at all. It is now Monday and they informed us that our Jeep needs a new alternator and PCM. Although both covered by the warranty, they advised that the parts will not be in until September 21st and they still don’t have any loaner vehicles. That means they will have my Jeep for over a month and they will not even provide any loaner for us to use! Both my husband and I are First Responders and work overnight in different locations, not to mention our 6 kids who are going to be starting school and activities next week. We need a 2nd vehicle and are now forced to pay an arm and a leg for a rental, since they had no loaners, like they promised. The customer service at this dealership is extremely lacking. Although our 2 teenage sons both want Jeeps, I can guarantee that we will NOT be purchasing them from this location and perhaps from any FCA brand at all, if this is how they treat their customers. More

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Came for a problem with my jeep, the service department was very organized and everyone was ready and available to help. Jon made the process smooth and got me in and out was very organized and everyone was ready and available to help. Jon made the process smooth and got me in and out More

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Great service. I was treated like family. Jon got me in right away and out just as fast. Great experience at East hills. Will definitely be back right away and out just as fast. Great experience at East hills. Will definitely be back More

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East Hills Chrysler provided top-level service. Jon is an excellent communicator, friendly, and accommodating. The lounge area is clean and offered coffee and wi-fi. Thumbs up! excellent communicator, friendly, and accommodating. The lounge area is clean and offered coffee and wi-fi. Thumbs up! More

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