Luis Tinoco | Page 2

The service is always good at this location. My rep solved my problem quickly and easily. My rep solved my problem quickly and easily. More

by BRANDONVHILL Verified Customer Verified Customer

Helpful 0

Report | Print

Volkswagen of Downtown Chicago Has amazing customer service and when It was time for maintenance and service on my vehicle again I experienced great customer service! service and when It was time for maintenance and service on my vehicle again I experienced great customer service! More

by bryanlewis24 Verified Customer Verified Customer

Helpful 0

Report | Print

Dealership was very clean and the staff was nice to pleasant. Only issue was they under estimated my wait time by 2 hours. pleasant. Only issue was they under estimated my wait time by 2 hours. More

by JDWASHINGTON9 Verified Customer Verified Customer

Helpful 0

Report | Print

The service people are nice but didn’t fix my mirrors like I would’ve liked like I would’ve liked More

by MURPHYMORGAN95 Verified Customer Verified Customer

Helpful 0

Report | Print

It is very well staff the people that work there are very friendly and very helpful get you in and out on time keep up the good work services is very out standing I love coming there to get my car services h friendly and very helpful get you in and out on time keep up the good work services is very out standing I love coming there to get my car services hop to trade it in on a S UV soon alsta More

by DEREKWILSON725 Verified Customer Verified Customer

Helpful 1

Report | Print

I only got to work with Luis. He seemed to be the only guy working on anything even though there were 4 guys in the office. I literally had to ask for help in order to be acknowle He seemed to be the only guy working on anything even though there were 4 guys in the office. I literally had to ask for help in order to be acknowledged, by any of the other guys. Very strange. That aside, Luis provided exceptional service and took care of me. For that reason I am content. It’s just good to bring awareness to this issues with the other people working the service, because it’s almost like Luis was the only one helping. The other guys were not in calls either. I’m sure other customers felt the same frustration too….. More

by RUVJCAB Verified Customer Verified Customer

Helpful 0

Report | Print

They told me that I needed a new cylinder head. I went to two other repair shops that told me there was nothing wrong with my car. VW almost cost me a lot of money. I went to two other repair shops that told me there was nothing wrong with my car. VW almost cost me a lot of money. More

by MIKING34 Verified Customer Verified Customer

Helpful 0

Report | Print

The dealership is really nice clean, new and up-to-date. Luis was very friendly and accommodating answering all my questions. My service was completed even sooner than anticipated. Luis was very friendly and accommodating answering all my questions. My service was completed even sooner than anticipated. More

by ScottP Verified Customer Verified Customer

Helpful 0

Report | Print

He was thorough and made the process easy He let me know that there was a concern with my car and he helped me get it all done in a day that there was a concern with my car and he helped me get it all done in a day More

by MAMIE.OELERICH Verified Customer Verified Customer

Helpful 0

Report | Print

Overall it was good. When I booked over the phone, he told me 60-90 minutes but when I arrived they said it would take about 2.5 hours. They offered a Lyft ride to and fr When I booked over the phone, he told me 60-90 minutes but when I arrived they said it would take about 2.5 hours. They offered a Lyft ride to and from which was very helpful but it took a while for me to get a hold of someone to book my return ride. More

by EMMALROURKE Verified Customer Verified Customer

Helpful 0

Report | Print