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Luis Tinoco

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Luis Tinoco

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Luis Tinoco | Page 3

Sr Service Advisor

Volkswagen of Downtown Chicago

1111 N Clark St
Chicago, IL 60610

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4.7

268 Reviews

Overview Reviews (268) Inventory (334)

4.7

268 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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268 Reviews of Luis Tinoco

February 13, 2024

Dealership Rating

Employee Rating

Overall it was good. When I booked over the phone, he told me 60-90 minutes but when I arrived they said it would take about 2.5 hours. They offered a Lyft ride to and fr When I booked over the phone, he told me 60-90 minutes but when I arrived they said it would take about 2.5 hours. They offered a Lyft ride to and from which was very helpful but it took a while for me to get a hold of someone to book my return ride. More

by EMMALROURKE

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Luis Tinoco

Helpful 0

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Feb 13, 2024 -

Volkswagen of Downtown Chicago responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we do apologize for the long wait. Thank you again for choosing Volkswagen of Downtown Chicago, we look forward to having you as one of our valued customers for many more years to come!

February 11, 2024

Dealership Rating

Employee Rating

Easy It was an easy experience, fast service, and the free Lyft rides back and forth were great free Lyft rides back and forth were great More

by Juliefritzshall

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Luis Tinoco

Helpful 0

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Feb 11, 2024 -

Volkswagen of Downtown Chicago responded

Thank you, Julie, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

February 11, 2024

Dealership Rating

Employee Rating

Luis & the entire staff were very welcoming & very helpful & kind to me. The dealership washed my Volkswagen! Thank you, Luis & Downtown Volkswagen Dealership. helpful & kind to me. The dealership washed my Volkswagen! Thank you, Luis & Downtown Volkswagen Dealership. More

by rpk312

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Luis Tinoco

Helpful 0

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Feb 11, 2024 -

Volkswagen of Downtown Chicago responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Luis and our team met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago, we look forward to having you as one of our valued customers for many more years to come!

February 08, 2024

Dealership Rating

Employee Rating

Luis was great. His follow up on my extended warranty was very helpful. His communication was wonderful. He handles himself well His follow up on my extended warranty was very helpful. His communication was wonderful. He handles himself well More

by BOB@RDHORNER.COM

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Luis Tinoco

Helpful 0

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Feb 09, 2024 -

Volkswagen of Downtown Chicago responded

Thank you, Bob, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Luis here at Volkswagen of Downtown Chicago.

February 07, 2024

Dealership Rating

Employee Rating

Team was shorthanded so had to spend a long time for the services Lot of hours services Lot of hours More

by RWCLARK745

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Luis Tinoco

Helpful 0

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Feb 07, 2024 -

Volkswagen of Downtown Chicago responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please reach out to Vale Barrera at 312-628-4848. We'd love the opportunity to get more details to see if we can turn this situation around for you.

February 07, 2024

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Employee Rating

The staff that worked with me were incredibly knowledgeable, kind, enthusiastic, and patient. Overall had a great experience with no concerns. knowledgeable, kind, enthusiastic, and patient. Overall had a great experience with no concerns. More

by JOHNFLORES910

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Luis Tinoco

Helpful 0

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Feb 07, 2024 -

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your feedback with us, John. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

February 07, 2024

Dealership Rating

Employee Rating

Luis was very kind and helpful. The process took a bit longer than expected, but the folks at the dealership were great The process took a bit longer than expected, but the folks at the dealership were great More

by lkeevan

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Luis Tinoco

Helpful 0

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Feb 07, 2024 -

Volkswagen of Downtown Chicago responded

It's great to hear that Luis was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Downtown Chicago!

February 04, 2024

Dealership Rating

Employee Rating

Luis was super kind and knowledgeable. Guided me through the process seamlessly and made sure I was comfortable while waiting. Service itself was quicker than expected and no issues. Guided me through the process seamlessly and made sure I was comfortable while waiting. Service itself was quicker than expected and no issues. More

by ALEX.A.HARKIN

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Luis Tinoco

Helpful 0

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Feb 05, 2024 -

Volkswagen of Downtown Chicago responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

February 02, 2024

Dealership Rating

Employee Rating

It was great Luis was very helpful. The dealership did a great job hiring him. The dealership did a great job hiring him. More

by ISANDOZI

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Luis Tinoco

Helpful 0

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Feb 02, 2024 -

Volkswagen of Downtown Chicago responded

Thank you for choosing Volkswagen of Downtown Chicago. Your feedback and rating mean a lot to us. We're glad Luis was able to help, and we hope to see you again!

January 31, 2024

Dealership Rating

Employee Rating

Very king and on point with service. Car service was excellent Also Louis is the best VW agent Car service was excellent Also Louis is the best VW agent More

by MLEPARIS1

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Luis Tinoco

Helpful 0

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Jan 31, 2024 -

Volkswagen of Downtown Chicago responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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Luis Tinoco | Page 3

Sr Service Advisor

Volkswagen of Downtown Chicago

268 Reviews of Luis Tinoco

Dealership Inventory (334 Vehicles)

Had a great experience?Spread the word.

Had a great experience?
Spread the word.