Herberto Delgado
Herberto Delgado at Volkswagen of Downtown Chicago
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Herberto Delgado

Sr Service Advisor

Volkswagen of Downtown Chicago

1111 N Clark St
Chicago, IL 60610

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4.8
242 Reviews
4.8

242 Reviews

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242 Reviews of Herberto Delgado

May 17, 2024

Dealership Rating
Employee Rating

I came in because the light bulb over licence plate was out and indicator light present.. I paid $425 to run diagnostic and replace bulbs. But socket needs changed and then they wanted another $375 to f More

by SUEFUERST1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 18, 2024

Volkswagen of Downtown Chicago responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind, please reach out to Fred Borek at 312-628-4848 so that we may address your concerns. Thank you!

May 02, 2024

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Heriberto took the time out to follow up with the service tech working on my tire. He made sure they resealed it when reinstalling the tire to make sure no leaks would happen. Thanks for taking care of me More

by Lisa
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Costa

May 02, 2024

Volkswagen of Downtown Chicago responded

Lisa, Thanks for sharing about your experience with Volkswagen of Downtown Chicago. Herberto and our team appreciate your business and hope to see you again soon!

April 27, 2024

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Employee Rating

The service is always good at this location. My rep solved my problem quickly and easily. More

by BRANDONVHILL
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Luis Tinoco, Auzi Wallace

Apr 29, 2024

Volkswagen of Downtown Chicago responded

Thank you for choosing Volkswagen of Downtown Chicago. Your feedback and rating mean a lot to us. We're glad we were able to help, Brandon, and we hope to see you again!

April 13, 2024

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My Service Advisor provided exceptional customer service and the work done on my car was top quality! More

by davehanson
Service Price Transparency
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Recommend Dealer
Yes
Apr 14, 2024

Volkswagen of Downtown Chicago responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, Dave, and don't hesitate to let us know if we can be of further assistance.

April 13, 2024

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It as an expensive but an otherwise perfect experience. They have a pleasant and competent staff. More

by FKENIG
Service Price Transparency
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Recommend Dealer
Yes
Apr 14, 2024

Volkswagen of Downtown Chicago responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

April 09, 2024

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Employee Rating

It is very well staff the people that work there are very friendly and very helpful get you in and out on time keep up the good work services is very out standing I love coming there to get my car services h More

by DEREKWILSON725
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Apr 10, 2024

Volkswagen of Downtown Chicago responded

Thank you for your very kind review, Derek. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Volkswagen of Downtown Chicago.

April 06, 2024

Dealership Rating
Employee Rating

This was the best car leasing experience I've had in years. The entire process was handled with dignity, respect and kindness. Especially on the part of the salesman Johnny O More

by glenn.derringer
Workmanship
Service Time
Recommend Dealer
Yes
Apr 08, 2024

Volkswagen of Downtown Chicago responded

Thanks, Glenn, for sharing about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

January 22, 2024

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Employee Rating

The dealership was convenient, flexible about drop off time, and communicative. I’ll bring my car here for all future services. More

by THEANGELINOFAMILY
Service Price Transparency
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Recommend Dealer
Yes
Jan 22, 2024

Volkswagen of Downtown Chicago responded

Thank you so much for your excellent review! We are so glad that Herberto had the opportunity to work with you, and we are thrilled that you found your experience with us here at Volkswagen of Downtown Chicago to be a positive one. Please don't hesitate to reach out if you need anything else.

January 13, 2024

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Employee Rating

Good service, transportación, quick, friendly, something else and also that too. I guess that’s it More

by GABRIELANDRADE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 14, 2024

Volkswagen of Downtown Chicago responded

Gabriel, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Volkswagen of Downtown Chicago, we look forward to having you as a valued customer for many years to come!

June 19, 2023

Dealership Rating
Employee Rating

It’s always a great experience when I visit this dealership! I went in for a lease or buy out option with Angie. Matt, the GSM at this location and he offered me a GREAT lease option! Everything I c More

by sanchez.marii27
Sales Price Transparency
Recommend Dealer
Yes
Jun 20, 2023

Volkswagen of Downtown Chicago responded

It's fantastic to hear that Angie, Matt and Donnie provided you with great customer service while assisting you with your new lease! We truly appreciate the opportunity to do business with you. Thanks for choosing Volkswagen of Downtown Chicago!

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