Jocy Barrera

Zero star worthy place. I tried to figure out and talk through with employees the issue, but was ghosted many times. Honestly I warn anyone who is going to be selling their I tried to figure out and talk through with employees the issue, but was ghosted many times. Honestly I warn anyone who is going to be selling their car here. I gave this business many opportunities to make it right. Sold my car March 23, 2024 and didn't get my check until May 16, 2024 after they assured I would get my check within two weeks. They spelled my name wrong on the check so could not cash it, when I went to pick it up again it was locked in the office because an employee left it there, and then an employee took my check home so when I came to pick it up he said he left it at home. A manager promised a giftcard for all the "hassle" and "terrible experience" which obviously I never got. Manager Matt never followed up. I am so happy that two of my colleagues and friends took my advice and didn't go here for business. More

Helpful 0

Report | Print

This was the best car leasing experience I've had in years. The entire process was handled with dignity, respect and kindness. Especially on the part of the salesman Johnny O years. The entire process was handled with dignity, respect and kindness. Especially on the part of the salesman Johnny O More

by glenn.derringer Verified Customer Verified Customer

Helpful 0

Report | Print

Jocy and every outstanding performer at Chicago Downtown Volkswagen were just great. This car dealership epitomizes the idea of “Customer First.” Jocy has an outstanding work ethic, a lovely manner with cu Volkswagen were just great. This car dealership epitomizes the idea of “Customer First.” Jocy has an outstanding work ethic, a lovely manner with customers, and a commitment to making all who walk in the dealership happy. She’s a bright, smart young woman. More

Helpful 0

Report | Print

Jim & Matt helped me out also Donnie finance made my purchase an easy ride thanks to them!!!!! Happy customer! purchase an easy ride thanks to them!!!!! Happy customer! More

Helpful 0

Report | Print

Jocelyn Barrera Was a great help today! Very easy to talk with and a great help today helping me sell my vehicle. It was a pleasure working with her. Very easy to talk with and a great help today helping me sell my vehicle. It was a pleasure working with her. More

Helpful 0

Report | Print

Terrible attitude and very disrespectful i came in expecting to sell my car when i was greeted with a nasty attitude and a low offer when i asked if we can do better I was told if im not happy i can l expecting to sell my car when i was greeted with a nasty attitude and a low offer when i asked if we can do better I was told if im not happy i can leave and do business with sombody else and walked away More

Helpful 0

Report | Print

Jocelyn was awesome! She really friendly, professional , and very helpful! She got me a great price when selling my car!! I would highly recommend her if you’re looking t She really friendly, professional , and very helpful! She got me a great price when selling my car!! I would highly recommend her if you’re looking to sell your car! More

Helpful 0

Report | Print

Jody was very helpful when I came to look at trading in my vehicle. She was prompt to find me and led me right where I needed my vehicle. She was prompt to find me and led me right where I needed More

Helpful 0

Report | Print

The dealership is nice & the people are very welcoming. They honor what they say over the phone and e-mail communication - so can confirm they have your best intent in mind. They honor what they say over the phone and e-mail communication - so can confirm they have your best intent in mind. More

Helpful 0

Report | Print

Volkswagen of Downtown Chicago is an awesome dealership! Everyone I encountered seemed genuine and respectful. Danny (sales associate) and Matt (general sales manager) were both patient and worked v Everyone I encountered seemed genuine and respectful. Danny (sales associate) and Matt (general sales manager) were both patient and worked very hard to get me the offer I wanted for my new Tiguan. I would have no problem recommending this dealership to family and friends. Keep up the good work! I hope that you keep customer standards and needs at the top of your priority list. More

Helpful 0

Report | Print