Luis Osawa
Luis Osawa at Mercedes-Benz of the Woodlands
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Luis Osawa | Page 3

Sales Client Advisors

Mercedes-Benz of the Woodlands

16917 Interstate 45 South
The Woodlands, TX 77385

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4.8
51 Reviews

I have been living in this beautiful community of The Woodlands for the last 7 years with my wife Maria and my two children (Luis and Paula), who are now in college. My Japanese grandfather, taught me about respect and honor. My parents taught me the Latin passion for customer service and the importance of personal relationships. In the US, I have learned to be professional, formal and respectful of others’ time. After 25 years working in the software industry, I now have the opportunity to work in such a great place at Mercedes-Benz of The Woodlands, where all the pieces match perfectly–the best luxury brand, great technology, highest safety standard cars, great service, management and finance teams, family-owned business, and beautiful installations, among others. I will do whatever it takes to provide you with an amazing experience finding the car of your dreams!

Languages Spoken

English English

Spanish Spanish

4.8

51 Reviews

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51 Reviews of Luis Osawa

December 30, 2021

Dealership Rating
Employee Rating

Everyone was very professional. They were helpful and everything went smoothly. I was very pleased with the service I received! More

by Lisa
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: David Gonzalez , El Hadji Toure 5 stars!

December 24, 2021

Dealership Rating
Employee Rating

Great customer service! Despite not having an appointment and the service center being busy, my damaged tire was replaced quickly. Without a doubt, the best dealership and service center in Hou More

by Anni
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

October 26, 2021

Dealership Rating
Employee Rating

They sold the car for more than the msrp and gave worst apr % for financing. Also , they mentioned about the unavailability of few services almost at the end of the purchase which I felt very bad. The pers More

by DT
Customer Service
Friendliness
Price
Recommend Dealer
No

October 11, 2021

Dealership Rating
Employee Rating

Always Experience Exceptional Service! I now look forward to visiting the dealership for any reason. More

by TexasTechMom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Arturo Gutierrez, Mark Escobar

Oct 13, 2021

Mercedes-Benz of the Woodlands responded

Hi Laura, Thank you for taking the time to provide us with a review. I am pleased to hear that our team made your experience exceptional. We look forward to seeing you again soon!

September 14, 2021

Dealership Rating
Employee Rating

Great Service from every member of the team. All in All a great purchase experience. More

by shirzad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Paula Alpha, Michael Lilley

August 27, 2021

Dealership Rating
Employee Rating

Our Service Advisor is great! Very patient and accommodating. Always feel welcomed here. More

by Kim D
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Mark Escobar

August 21, 2021

Dealership Rating
Employee Rating

This dealership feels like family, a warm greeting when you drive up, help yourself to a cup of coffee and help yourself to something in the fridge. Quick and friendly service. More

by john_tinnin
Recommend Dealer
Yes

Other Employees Tagged: Richard Metodiev , Noelia Salazar-Murphy

August 09, 2021

Dealership Rating
Employee Rating

From the beginning everything was excellent they gave options and I was happy whit a car More

by ekurilogisticak
Recommend Dealer
Yes

Other Employees Tagged: Arturo Gutierrez

Aug 13, 2021

Mercedes-Benz of the Woodlands responded

Thank you for your review. We are happy to hear about your experience! We hope to have the pleasure of working with you again in the future.

July 18, 2021

Dealership Rating
Employee Rating

Excellent service every time , vehicle delivered as promised. Dealership has confortable waiting room area with a snack bar always stocked with beverages and food . Close to major shopping. More

by Neptune8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 20, 2021

Mercedes-Benz of the Woodlands responded

Thank you for your review. We appreciate your kind words. We hope to see you again in the future.

May 31, 2021

Dealership Rating
Employee Rating

The process was easy and smooth. Our salesperson was attentive and knowledgeable and it was overall a great experience. We feel satisfied with our purchase. More

by ebeth0405
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Arturo Gutierrez

Jun 08, 2021

Mercedes-Benz of the Woodlands responded

Thank you for taking the time to leave a review. We are happy to hear about your sales experience! We hope to have the pleasure of working with you again in the future!

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