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Luis Castilla
Refer Me
Luis Castilla | Page 2
Sales Manager
Findlay Downtown Toyota Spokane
1128 W 3rd Ave
Spokane, WA 99201
135 Reviews
Little about myself I have 3 boys Benjamin 12 years old Gabriel 10 years old and Julian 8 year old. Their mother Kathryn which is a physical therapist at ST Luke’s . We are all Big sports fan and I really enjoy classic car shows with the family. My goal is to help the northwest with their vehicle needs. To also give each customer truly exceptional service. To give everyone of my customer a happy and positive smooth experience. -tomorrow is never promised -
Read moreDealership Experience
10 yrs, 9 mos
Industry Experience
19 yrs, 7 mos
Specialties & Trainings
Master Certified Toyota Sales
Costco
Customer service
financing
bad credit loans
first time buyer loans
Toyota
Finance
bankruptcy auto lending
first time buyer specialist
fresh start
135 Reviews
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135 Reviews of Luis Castilla
April 16, 2023
Just finished purchasing our 2nd Toyota with Luis. I think we’ve figured out we have the same taste when it comes to family SUVs. Thanks again for being fair and making it easy. Appreciate you! I think we’ve figured out we have the same taste when it comes to family SUVs. Thanks again for being fair and making it easy. Appreciate you! More
by scheele.ben
Other Employees Tagged: Andrew Heinemann
Helpful 
March 13, 2023
After my credit union knew of my awful experience with purchasing a new Chrysler Pacifica, Luis Castillo was highly recommended by them as being fair, straight-shooter, and honest. Twice I asked Luis to purchasing a new Chrysler Pacifica, Luis Castillo was highly recommended by them as being fair, straight-shooter, and honest. Twice I asked Luis to contact me and twice he simply passed me off to someone else. Since I wanted to buy from your dealership, I gave it one last try and called and happened to speak with David Short about my frustration. David did apologize and took the time to steer me into a Sienna XLE rather than a Sienna Limited, explaining the differences. He asked that I call him when he returns from a business trip and would help me place an order. I called him and left a message and I have never heard back from him. More
by Vicki Domini
Other Employees Tagged: David Short
November 19, 2022
My dude always pulling it off! Looking forward to the next one. Thank you Luis! Looking forward to the next one. Thank you Luis! More
by brad.diller
Other Employees Tagged: David Short, Steve Styren, Tristan Chaparro
November 18, 2022
Luis Castilla really cares about his customers. He goes above and beyond to make sure you are taken care of and makes the car buying experience stress free. I refer everyone to Luis Castilla and He goes above and beyond to make sure you are taken care of and makes the car buying experience stress free. I refer everyone to Luis Castilla and the team at Downtown Toyota. More
by jat
November 18, 2022
Top tier customer service! Always willing to go above and beyond to make customers feel comfortable and get the best deal they can! Great team would absolutely recommend if you Always willing to go above and beyond to make customers feel comfortable and get the best deal they can! Great team would absolutely recommend if you are looking for a vehicle or service center. More
by Aleesha Lawson
Other Employees Tagged: Mike McCollum, Rafael Salgado, Trent Buurkarl, Tom Campos, Steve Styren, Nick Siebert, Andrew Heinemann, Ron Girkins, Christopher Alonzo
November 17, 2022
Downtown Toyota, is the best place to pick up your new rig or used Rig Luis and the downtown Toyota team are great to work with my family Has bought 4 cars from downtown Toyota and re-refer a lot of frien rig or used Rig Luis and the downtown Toyota team are great to work with my family Has bought 4 cars from downtown Toyota and re-refer a lot of friends and family and has always had a great experience with LUIS and team I just want to say thank you for your hard work and help downtown Toyota and Luis and I want to say thank you Andrew for my Toyota Tacoma, and my wife’s dodge Durango you love are rigs More
by Cvrican101
Other Employees Tagged: Andrew Heinemann
November 16, 2022
Best experience buying a car from Louis! Always super kind, truthful, and will make sure your happy! I’ve bought 2 cars and always refer everyone I know! The whole team made the process supe Always super kind, truthful, and will make sure your happy! I’ve bought 2 cars and always refer everyone I know! The whole team made the process super easy and very transparent about pricing and everything else! We will be Friends for life and I won’t go anywhere else! More
by Corrie.mcclelland
Other Employees Tagged: Christopher Alonzo
November 16, 2022
Family friendly with knowledgeable staff. Everyone from the sales staff to the sales manager including the finance manager were all excellent and a pleasure to work with. Everyone from the sales staff to the sales manager including the finance manager were all excellent and a pleasure to work with. More
by nic1-dug1
Other Employees Tagged: Mike McCollum
November 16, 2022
I checked a few Toyota dealerships, and one of my good friends referred me over to Luis and said he would be able to find exactly what I was looking for. Luis did just that and found exactly what I needed friends referred me over to Luis and said he would be able to find exactly what I was looking for. Luis did just that and found exactly what I needed and his whole team took great care of me. I will be getting my next vehicle at Findlay downtown Toyota. If you want a true hassle free experience come see his team! More
by Nik
Other Employees Tagged: Nick Siebert
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