Logan Rich
Logan Rich at Klaben Chrysler Jeep Dodge Ram
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Logan Rich | Page 6

Service Advisor

Klaben Chrysler Jeep Dodge Ram

1106 West Main Street
Kent, OH 44240

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4.8
61 Reviews
4.8

61 Reviews

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61 Reviews of Logan Rich

September 26, 2023

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Everyone was extremely courteous and professional. They were conscientious of my time and offered a ride if I couldn’t wait at the dealership for the service to complete. More

by jvpittner
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Kara Semety

August 31, 2023

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Excellent Service. Logan was a very professional Service Rep. Waited on immediately and everything was taken care of in a little less than an hour. Awesome Job!!! More

by fourspd440
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Recommend Dealer
Yes

August 30, 2023

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Never Disappointed and everyone there is Awesome Logan Rich you are AWESOME! THANK YOU!! you were more concerned about how I was doing after just getting out of the hospital then my appointment you put my More

by micheleweller
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Recommend Dealer
Yes

Other Employees Tagged: Joe Hilliard , Nikki Ripley

August 27, 2023

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Logan did a great job keeping me updated with everything. I appreciated the ease of picking up/dropping off the rental car More

by mlkovach
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Recommend Dealer
Yes

August 11, 2023

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Had the best service through Logan. He took the time and patience to go over to all the work that needed done and after work was completed. Never have we had such great professional t More

by candlelight1959
Service Price Transparency
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Recommend Dealer
Yes
Aug 11, 2023

candlelight1959 responded

You have a very great honest employee through Logan. Was very comfortable working through him never have had that kind of experience at a dealership.

August 10, 2023

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Their service department has always been great. I pass 2 other jeep dealers (40 miles) to receive their better service, More

by ochtab
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Recommend Dealer
Yes

Other Employees Tagged: Joe Hilliard

August 04, 2023

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Great service. Will keep returning. Give the people who worked on my car a raise More

by prib42
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Recommend Dealer
Yes

Other Employees Tagged: Joe Hilliard, Tina Kelly, Brian Binegar, Jeff Ashley , James Arnold, Amanda Davis, John Rebeck, Nikki Ripley, Kara Semety

August 04, 2023

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Amanda was very helpful as was Logan. I’ve had to bring my used car in three times since buying it in May. I think Klaben was aware of issues and chose not to fix them. They contacted More

by Ktekurth
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: James Arnold, Amanda Davis

Aug 04, 2023

Klaben Chrysler Jeep Dodge Ram responded

Hi Katie, I want to express my gratitude for bringing this matter to our attention. At Klaben, integrity is the foundation upon which we operate, and it deeply troubles us that we may have given you a different impression. Our ultimate goal is to offer the highest quality preowned vehicles to our valued customers. To achieve this, we authorize all necessary maintenance items during our reconditioning process, as we firmly believe that our commitment to quality sets us apart from our competitors. However, we understand that even with the best intentions, sometimes things don't go as planned. We acknowledge that our processes may have fallen short, leading to the inconvenience of multiple service visits for you. There are no excuses for this, and we take full responsibility for our shortcomings. Our team is fully dedicated and determined to earn back your trust and confidence. I personally would like to reach out to you at the earliest opportunity to discuss your concerns and find a resolution that holds value for you. Your time is precious to us, and we are committed to making things right. Please be assured that at Klaben, doing the right thing is our unwavering commitment, and we understand that our customers are irreplaceable. I have already left you a message and sent a text from my personal cell. Please feel free to contact me at your convenience. Thank you for your understanding and for giving us the chance to address this matter. Timothy Beane (330) 673-3139 ext 506

Aug 07, 2023

Klaben Chrysler Jeep Dodge Ram responded

Katie, I enjoyed speaking with you today and very much appreciate you taking the time to have a conversation. Your insight is invaluable to us! The team is hopeful that our resolution was impactful for you and demonstrated our genuine care and concern. I hope you have a wonderful day and I look forward to seeing you on your next visit. Thanks, Timothy Beane (330) 673-3139 ext 506

Aug 13, 2023

Ktekurth responded

I really appreciated Timothy reaching out. He reached out a couple times before I responded, so I want to thank him for his persistence. He acknowledged my feelings and listened to what I had to say. The dealership compensated me a car payment for the inconvenience I experienced which I greatly appreciate. It was very helpful.

July 24, 2023

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Logan provided great service and there were no surprises. He kept me up to date on all the items and costs of repairs and service. More

by MikeW
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Recommend Dealer
Yes

July 19, 2023

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Absolutely hands down the best dealership around, from the sales staff to the clerical workers and best of all the service department is amazing, I cannot say enough good things when having to take my veh More

by Jenniferl72
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Recommend Dealer
Yes

Other Employees Tagged: Joe Hilliard, Scott Abdon

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