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Loan Pham
Loan Pham at Jim Ellis Chevrolet
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Loan Pham | Page 2

Service Advisor

Jim Ellis Chevrolet

5900 Peachtree Blvd.
Atlanta, GA 30341

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4.7
85 Reviews
4.7

85 Reviews

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85 Reviews of Loan Pham

November 06, 2023

Dealership Rating
Employee Rating

No gas pump for 2 months and a half? My Chevrolet 4500 RV stuck there all this time, my food rotten, etc.. More

by Marcelo Félix
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Luis Valdez

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Nov 09, 2023

Jim Ellis Chevrolet responded

Marcelo, We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com

October 29, 2023

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Employee Rating

Customer service was excellent. Sales rep was patient throughout the shopping process. Thank you all for your services. More

by Xxxxxxxxx
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Franchely Reyes, Patrick Bernard, Clarence Williams

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Oct 30, 2023

Jim Ellis Chevrolet responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Jim Ellis Chevrolet! Expect the Best! General Manager Ralph Sorrentino

October 27, 2023

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Employee Rating

Very professional center thank you to everyone there. Very clean also bathroom was clean thanks More

by Kimerly Thomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vladimir Kochubey, Elise Schaaf, Luis Valdez, David Theriault, Retanza Grier

Helpful
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Oct 29, 2023

Jim Ellis Chevrolet responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Jim Ellis Chevrolet. Expect the Best! Service Manager Mr. David Theriault

October 20, 2023

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Employee Rating

Great experience. I loved the recorded inspection video, I think it's a great idea to establish transparency. Thanks a lot! More

by I. Bagayoko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vladimir Kochubey, Elise Schaaf, Luis Valdez, David Theriault, Retanza Grier

Helpful
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Oct 22, 2023

Jim Ellis Chevrolet responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Jim Ellis Chevrolet, we look forward to having you as a valued customer for many years to come! Expect the Best! Service Manager Mr. David Theriault

October 20, 2023

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Employee Rating

Worked hard to find my problem. Found it a fixed it next day. Also tried to keep the cost down More

by RICHSSC
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 22, 2023

Jim Ellis Chevrolet responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Expect the Best! Service Manager Mr. David Theriault

September 30, 2023

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Employee Rating

This dealership was very professional, they let me tow my car in a day early because it wouldn’t start. They kept in contact with me regarding my vehicle, even sent me a video telling me what was wrong with More

by Nancy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: RJ the technician

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Oct 01, 2023

Jim Ellis Chevrolet responded

Thank you, Nancy, for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Expect the Best! Service Manager Mr. David Theriault

September 22, 2023

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Employee Rating

Above and beyond service. They went out their way to make sure I was taken care of. More

by lbaldwin357
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Sep 24, 2023

Jim Ellis Chevrolet responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Jim Ellis Chevrolet to be a positive one. Please don't hesitate to reach out if you need anything else. Expect the Best! Service Manager Mr. David Theriault

Sep 25, 2023

Jim Ellis Chevrolet responded

We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 18, 2023

Dealership Rating
Employee Rating

Easily accessible from I285- peachtree road Spacious, clean with people who seek to assist and meet you automotive needs - for me the problems were all GMC related More

by BILLHALS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Franchely Reyes, Luis Valdez

Helpful
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Sep 19, 2023

Jim Ellis Chevrolet responded

Thank you for taking the time to share your feedback. We appreciate your business and hope you will give us another opportunity to serve you! Expect the Best! Service Manager Mr. David Theriault

August 23, 2023

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Employee Rating

They deliver top of the line service to every customer. Regardless of their issue their vehicle. More

by ANTANDERSON86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vladimir Kochubey, Elise Schaaf, Luis Valdez, Ron Durham

Helpful
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Aug 24, 2023

Jim Ellis Chevrolet responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Jim Ellis Chevrolet! Expect the Best! Service Manager Mr. David Theriault

August 17, 2023

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Employee Rating

Ralph and David, always make sure I am taken care of! Brian, Amanda great service , even better people More

by EllureCosmetics
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vladimir Kochubey, Elise Schaaf, Ralph Sorrentino, Luis Valdez, David Theriault, Retanza Grier , Brian in services

Helpful
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Aug 19, 2023

Jim Ellis Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Expect the Best! Service Manager Mr. David Theriault

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