Loan Pham
Loan Pham at Jim Ellis Chevrolet
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Loan Pham | Page 9

Service Advisor

Jim Ellis Chevrolet

5900 Peachtree Blvd.
Atlanta, GA 30341

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4.7
85 Reviews
4.7

85 Reviews

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85 Reviews of Loan Pham

December 29, 2022

Dealership Rating
Employee Rating

Always get me in on time and finish within the 2 hour time limit they give me. Customer service is phenomenal and do a great job with my vehicles. More

by NSIDARI15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Elise Schaaf, Retanza Grier

Dec 29, 2022

Jim Ellis Chevrolet responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Expect the Best! Service Manager Mr. David Theriault

December 23, 2022

Dealership Rating
Employee Rating

I dropped off my car at 9:30 one morning and didn’t get it back until 12:30 the next afternoon. Very slow, very few updates on what was happening. I needed a tire checked and was told it would be done with More

by RYP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Elise Schaaf

Dec 26, 2022

Jim Ellis Chevrolet responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com

December 07, 2022

Dealership Rating
Employee Rating

Your service dept and my advisor was very helpful and professional. Kept me posted throughout the day as they work on both of my trucks. More

by Johnrhood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vladimir Kochubey

Dec 08, 2022

Jim Ellis Chevrolet responded

John, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Expect the Best! Service Manager Mr. David Theriault

Dec 09, 2022

Jim Ellis Chevrolet responded

Hi, we're happy you found our staff to be so supportive during your experience here at Jim Ellis Chevrolet. If you have any further questions, please give us a call. We're always happy to help!

October 30, 2022

Dealership Rating
Employee Rating

Service was prompt and professional despite being understaffed. Issue with vehicle has been resolved. Very satisfied! More

by Te83harris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 30, 2022

Jim Ellis Chevrolet responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Expect the Best! Service Manager Mr. David Theriault

October 28, 2022

Dealership Rating
Employee Rating

Luis Valdez was my adviser and he literally took care of me. I highly appreciate how he took care of me and made sure the problem was fix. I will definitely keep coming back if the service keeps being this More

by Carlos Castro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Luis Valdez

Oct 30, 2022

Jim Ellis Chevrolet responded

Thank you for choosing Jim Ellis Chevrolet. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Expect the Best! Service Manager Mr. David Theriault

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