Everyone at the dealership was wonderful and very
attentive. Friendly environment and made sure I was very well taken care of.
attentive. Friendly environment and made sure I was very well taken care of.
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by Trena
Other Employees Tagged:
Nick Williams,Zachary Vunk
Jun 01, 2022 -
Mercedes-Benz of Plano responded
Trena, thanks for stopping by to leave us 5-stars. We're glad to hear our team was wonderful and very attentive! We appreciate your praise. See you next time. Thanks again!
I like the service that I Receive at Mercedes-Benz.
The Service Rep Aly Is extremely helpful and makes me feel like he really cares about me, and providing good service on my car to resolve any problem
The Service Rep Aly Is extremely helpful and makes me feel like he really cares about me, and providing good service on my car to resolve any problems that I have. I truly like the excellent customer service.
I like to sit in waiting area, which is Extremely comfortable.
The only complaint I have is that the snacks that you provide a full of sugar and carbs and not healthy.
It would be nice if you have little fruit cups, fruit, mini sandwiches, skinny popcorn, nuts, mints.and cans or bottles of different juices.
Since people have to wait often 2 or more hours. If a microwave and refrigerator was available it would nice if it was stocked with breakfast and lunch sandwich that could be heated up. I think something’s like that would be a huge improvement. It would make your customers feel appreciated. After all people are spending lots of money,
If none of this works perhaps, having the porters make a run to get a sandwiches from a local area business. The dealership could afford to spend $10.00 on each customer to have a good experience.
Thank you for looking at my suggestions.
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by Aliceking280
May 16, 2022 -
Mercedes-Benz of Plano responded
Aliceking280, thanks for servicing with us and noting your experience with Aly. We’re pleased to hear you found the waiting room and furniture comfortable. We appreciate your constructive feedback regarding the complimentary snacks as well and will be sure to pass your note along to our leadership. Thanks again for your business. Let us know when we may serve you additionally. Best wishes!
My car purchase was informative and easy.
Lawrence gave me all the information I needed to make the right decision.
Lawrence gave me all the information I needed to make the right decision.
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by annemetters
May 10, 2022 -
Mercedes-Benz of Plano responded
annemetters, thank you for sharing 5-stars! We're glad to hear Lawrence gave you all the information you needed to make the right decision! We appreciate your feedback and look forward to serving you additionally next time! Take care!
The service managers and staff are very thorough and
personable. I always feel taken care of and looked out for. I will continue going to MB Plano - even though there are dealers closer to me.
personable. I always feel taken care of and looked out for. I will continue going to MB Plano - even though there are dealers closer to me.
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by lisalrb8
May 01, 2022 -
Mercedes-Benz of Plano responded
lisalrb8, thank you for you 5-star review! We're glad to hear our team was thorough and personable! We look forward to serving you additionally in the future. Best wishes!
Always helpful, and keeps me posted regarding my service.
Highly recommend the service from Mercedes’ Benz in plano
Highly recommend the service from Mercedes’ Benz in plano
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by ASnowman
Apr 24, 2022 -
Mercedes-Benz of Plano responded
Asnowman, thank you for the 5-star review! We're glad to hear our team is always helpful and communicative! We look forward to serving you additionally next time. Best wishes!
Best in service and time.
Quality, experience, expertise and excellence work service person is great
Quality, experience, expertise and excellence work service person is great
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by AZ
Apr 17, 2022 -
Mercedes-Benz of Plano responded
AZ, thanks for sharing 5-stars and letting us know you had a great experience. We're happy to hear our team provides quality, experience, and expertise! See you next time. Take care!
Thank you for the exceptional services Aly Lalani, my
Mercedes Service Rep and the entire staff always provide when my car is being serviced etc.! ! As soon as , I arrived at Mercedes’ Benz of Plano as
Mercedes Service Rep and the entire staff always provide when my car is being serviced etc.! ! As soon as , I arrived at Mercedes’ Benz of Plano as always ,I’m greeted professionally and with warmth! Everyone at Mercedes Benz of Plano are greatly appreciated! Enjoy life! Stay safe and well!
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by Eloisefam3
Other Employees Tagged:
Aly Lalani’ my Mercedes’ Benz of Plano Service Rep,, Daniel, Bob - customer service and Freddie hand washes cars etc. Totally awesome individual!
Apr 08, 2022 -
Mercedes-Benz of Plano responded
Eloisefam3, thank you for your 5-stars! We're glad to hear Aly Lalani provided exceptional service! We appreciate your praise. Let us know when we may serve you again. Best wishes!
Excellent and timely service really impressed with the
updates and rental car service was amazing
updates and rental car service was amazing
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by irfanali72
Jan 13, 2022 -
Mercedes-Benz of Plano responded
irfanali72, thank you for noting excellent and timely service! We love hearing you were kept in communication working with Lawrence. Thank you for taking time to share feedback. See you next time. Thanks again!
Excellent customer service. Always. Our sales person
Lawrence has taken car or us for at least 6 cars. Would not shop elsewhere.
Lawrence has taken car or us for at least 6 cars. Would not shop elsewhere.
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by mgold
Nov 26, 2021 -
Mercedes-Benz of Plano responded
mgold, thank you for noting excellent customer service with Lawrence. We appreciate your endorsement and pleased to hear he's been able to assist with your last 6 vehicles or so. Thanks again! Best wishes!
I like the dealer but they seem to always suggest
additional things that you’re afraid to not accept. This causes pause as to need versus necessary.
additional things that you’re afraid to not accept. This causes pause as to need versus necessary.
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by Jhorton20@att
Apr 23, 2021 -
Mercedes-Benz of Plano responded
Jhorton20@att.net, thank you for sharing constructive praise regarding repairs coming up! We appreciate your feedback and look forward to serving you additionally next time. Best wishes!