Chris Peters

Purchased a $100k vehicle which was a 2022 SQ8 with 17k miles from this dealership. I was promised the perfect condition of the vehicle and what I received is....broken windshield, 2 cracked rims, 1 key, miles from this dealership. I was promised the perfect condition of the vehicle and what I received is....broken windshield, 2 cracked rims, 1 key, undisclosed damage. When I spoke to the dealership about how they could have missed 2 rims that wont balance and BOTH have cracks they said " I don't know our top technician looked at it". It scares me to know that they were willing to put my wife's life in jeopardy over a selling a car. NEVER buy a vehicle from them out of state. More

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Took my vehicle in for a fuel leak recall. Picked up vehicle and passenger window was inoperable, they must have leaned on it and broken the regulator when doing a sunroof recall which I NEVER Picked up vehicle and passenger window was inoperable, they must have leaned on it and broken the regulator when doing a sunroof recall which I NEVER asked for or gave approval for them to replace. The fuel pump cover under the seat in the passenger compartment was not sealed correctly and bolts were missing. The sunroof was not installed correctly and wsa not corrected after taking it back. So summary... shoddy work and doing work not authorised or requested. More

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Somethings changed at Mercedes-Benz of Plano service, as of this year I have had 2 unpleasant encounters with them. 1. Tried to schedule an appointment for a cabin air filter change they wanted 4 weeks t of this year I have had 2 unpleasant encounters with them. 1. Tried to schedule an appointment for a cabin air filter change they wanted 4 weeks to do this. 2. Something went wrong with the electrical system had to tow it in I waited in the lobby for 45 minutes being ignored before anything was said or done. Now three days later when I called to check vehicle status the response was they are working on it. When I asked to speak to the Service Manager I was told they were unavailable. What happened to you people? More

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Fast documents process is good and sale person very friendly. Overall process is good and perfect. friendly. Overall process is good and perfect. More

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I just wanted to write a note to say that the experience I had today was hands down the best experience I’ve had purchasing a large ticket item EVER. Cars, boats, houses, etc. the best Ewing could ever dece I had today was hands down the best experience I’ve had purchasing a large ticket item EVER. Cars, boats, houses, etc. the best Ewing could ever deceiver. More

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They always take care of everything and provide a loaner to make it as easy as possible. Now you can pay online. This is the 2nd car I have bought here and will buy all my cars here from now on. to make it as easy as possible. Now you can pay online. This is the 2nd car I have bought here and will buy all my cars here from now on. More

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Post-sales services are really lacking for a premium brand dealer. I had to make 10 phone calls alone to get someone to give me an update on my new license plates. brand dealer. I had to make 10 phone calls alone to get someone to give me an update on my new license plates. More

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Smooth as silk! Jay greeted me, notedmyneeds, got me a loan car, called me when finished. Jay greeted me, notedmyneeds, got me a loan car, called me when finished. More

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Thank you ! Taylor Wilson! Everything was great! He call me to check everything is good with my truck great service Thank you. Taylor Wilson! Everything was great! He call me to check everything is good with my truck great service Thank you. More

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The service managers and staff are very thorough and personable. I always feel taken care of and looked out for. I will continue going to MB Plano - even though there are dealers closer to me. personable. I always feel taken care of and looked out for. I will continue going to MB Plano - even though there are dealers closer to me. More

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