Goson Li

Great experience working with Goson , he was sure helpful throughout the purchase of my EQS . I would highly recommend him and Mercedes of Plano for all new buyers throughout the purchase of my EQS . I would highly recommend him and Mercedes of Plano for all new buyers More

Helpful 3

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As a Mercedes enthusiast for over 30 years, I highly recommend Mercedes-Benz of Plano & sales rep Goson Li, who made it very easy for my family to purchase our dream car from out-of-state. Goson was ver recommend Mercedes-Benz of Plano & sales rep Goson Li, who made it very easy for my family to purchase our dream car from out-of-state. Goson was very professional & consistently answered our questions in detail, without any sales pressure. He located the exact car/configuration we wanted, and provided interior & exterior videos of the actual car that was available. The purchasing process and delivery was incredibly speedy and seamless! More

Helpful 5

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The Sale Rep was pleasant. He answered my question and was very responsive with feedback . He answered my question and was very responsive with feedback . More

Helpful 4

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I saw an ad on Mercedes of Plano website for a GBB 250 for 37,500 which in the ad the above price included delivery to Metairie, Louisiana. I wrote first and Mr. li wrote back quickly. I told him i was in for 37,500 which in the ad the above price included delivery to Metairie, Louisiana. I wrote first and Mr. li wrote back quickly. I told him i was in New Orleans and asked if he would deliver the car. He did the , I have to talk to my manager routine, and came back and said he could not sell me the car as advertised for this price including delivery. I took a photo of the ad for proof. This was a typical bait and switch. I told him i was interested and he wanted me to pay 1,000 dollars in advance to hold the car. They just pulled a bait and switch and now he has the audacity to ask me to keep my word for 1,000 dollars. Naturally, i did not bite on this transaction. Because I had already promised my wife the car, i did not want to disappoint her, so i flew to Plano to pick it up. Mr. Li, the salesman, actually picked me up at the airport and we drove directly to the dealership. The car was detailed and looked great. At this point , I am out 250 for the flight and wasted an entire Saturday. After some paperwork with Mr.Li, I was handed off to the finance man Nick. I had already arranged financing but Nick said he could give me 7.5 with Capitol One and I already had 7.0 with Service Credit. He matched the interest rate with Capitol One. Note he did not beat the rate, just matched it. Then came the selling of the warranties. There are 3 options and it goes something like Platinum, Gold and Silver. They present 3 columns of possible extra warranty packages. The presentation leads one to believe the warranties are sold in packages only. Nick gave a quick synopsis of what each warranty covers and an little scare tactic on how much it is to replace a tire and rim, or a Mercedes key. The scam here is that when he clicks on the various warranties, the price is never displayed. It was not at all clear that I did not have to buy the entire column of warranties. It was at the end of the session that i asked this question and he stuttered a bit. When he totaled up the price for the warranties it was almost 9,000 dollars. He said if you sell the car after 2 years you will get 3 years of warranty money back. I asked for a hard copy of all the warranties and they sent them a week later. There is no mention in writing that i will get 3 yrs refund on the warranties if i sell the car in two years. The warranties were all for 5 years. Next, the car i bought was certified. So it has an extra one year warranty of unlimited miles after the factory warranty is over. Again, this is not in any contract that i was sent or written anywhere that i know of. So i called Mr. Li and he got back to me after several times and he said this warranty is nationwide and for me to contact the local dealership from whom i did not buy the car. Why would the local dealership bend over backwards to help me? Mr. Li was very responsive before the transaction but i had to write several times afterwards to get an answer. Apparently, customer follow up is not part of the sales training in Plano. I wanted to pay for the remaining balance of the car 20,000 on my AMX card. Nick told me there is a 5,000 limit and i could not do that. When he ran up the 9,000 on warranties, guess what, i could charge the extras on my AMX with permission from the elusive sales manager. The positive experiences came after the sale and financing. Alexia and Justin bend over backwards to train me on the new computer system in the car. Alexia did most of the training and she was patient, knowledgeable, and personable. I had a cell phone that needed recharging and i did not have a cable with me. Alexia went to the parts dept so i can buy a cable, but they did not have any. This meant i had to drive back to New Orleans with a dead phone. Justin, somehow, came out and gave me a cable to connect the phone. A real lifesaver. I thought that the salesman, Mr. Li, would have come out to see if everything was kosher but that did not happen. I keep getting survey requests from a company Plano hires and i told them i wanted a call back from the manager or whoever takes care of customer service. This did not happen. I waited 3 weeks. i just keep getting the survey. No organization is perfect and I can understand they need to make sales but it felt like a chew'em up and spit'em process except for the service personnel. I would have liked to have been shown some other cars and maybe i would have even bought up but this opportunity did not present itself either. Another reason it felt like a get'em in get'em out dealership. If i could get a call from a customer service manger and have them explain any misconceptions that i might have had, i would gladly correct any mistakes in this review. Please read your question below about did you lease or purchase. you have choices of yes or no. This is not paying attention details. I answered Yes just to submit the review. pls. correct it. More

Helpful 4

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The management team is wonderful so willing to help. Everyone was so courteous and kind Everyone was so courteous and kind More

Helpful 3

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I just have a issue on getting a problem resolved thanks Larry Turner for everything Larry Turner for everything More

Helpful 2

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Goson and Darren were very hardworking in helping me find a new vehicle that suits my needs. They went the extra mile in showing me features and finding the perfect suv for my family. Thanks guys! a new vehicle that suits my needs. They went the extra mile in showing me features and finding the perfect suv for my family. Thanks guys! More

Helpful 2

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The staff at the center are very friendly and caring. The quality of service is very satisfying. The quality of service is very satisfying. More

Helpful 3

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Very friendly - Finance process was easy and explained well. Concierge process is always a nice complimentary addition. well. Concierge process is always a nice complimentary addition. More

Helpful 1

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The service managers and staff are very thorough and personable. I always feel taken care of and looked out for. I will continue going to MB Plano - even though there are dealers closer to me. personable. I always feel taken care of and looked out for. I will continue going to MB Plano - even though there are dealers closer to me. More

Helpful 3

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