Lauren Farthing | Page 2

Professional and courteous service from start to finish. Kept me informed of the status of my vehicle and made recommendations with prices that help me make informed decisions. Kept me informed of the status of my vehicle and made recommendations with prices that help me make informed decisions. More

by krg2002 Verified Customer Verified Customer

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Super friendly, very helpful and made me feel welcomed. This is the best Mercedes dealership I have been to in awhile. This is the best Mercedes dealership I have been to in awhile. More

by mayaballard90 Verified Customer Verified Customer

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Thank you for always being so nice and supportive and taking care of my car. The next time I come in I want to inquire about a wheel lock and new windshield wipers. taking care of my car. The next time I come in I want to inquire about a wheel lock and new windshield wipers. More

by Walter D Moore Verified Customer Verified Customer

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This is the best dealership the employees are always nice and respectful the atmosphere is always good and respectful the atmosphere is always good More

by coxtangela7 Verified Customer Verified Customer

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I always enjoy bringing my vehicle to my dealership and I know they’re going to take great care of it while in their possession… know they’re going to take great care of it while in their possession… More

by DRAKE_MARYLYNN Verified Customer Verified Customer

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Lauren was excellent. She made it very convenient for me, since I had to be at work they came to my job location to drop my car off and take the demo. She made sure, I w She made it very convenient for me, since I had to be at work they came to my job location to drop my car off and take the demo. She made sure, I was taken care off. Thank you Lauren! More

by MICHYMV Verified Customer Verified Customer

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Warranty company advised me since Rachel started another claim instead of using the open claim that CarMax started for the same issue is the reason their not able to approve my claim since the new ticket sh claim instead of using the open claim that CarMax started for the same issue is the reason their not able to approve my claim since the new ticket showing I’m over my miles. More

by keiundrasmith9 Verified Customer Verified Customer

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2nd recall in two years Not good for a Mercedes. I am disappointed to say the least I am disappointed to say the least More

by Raleyjudy7 Verified Customer Verified Customer

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Was told car was ready drove 2 hours to get there to find out they did not even have a tire for my S63:AMG, not even an apology out they did not even have a tire for my S63:AMG, not even an apology More

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I recently had to get my sunroof replaced at Mercedes-Benz of Columbus and I must say, I was thoroughly impressed. From start to finish, the entire experience was top-notch and exceeded my expec Mercedes-Benz of Columbus and I must say, I was thoroughly impressed. From start to finish, the entire experience was top-notch and exceeded my expectations. First and foremost, the staff at the service department were extremely friendly and welcoming. They greeted me with a smile and made me feel like a valued customer. They were also very knowledgeable and were able to answer all of my questions and concerns about my car. The waiting area was clean and comfortable, with complimentary waters available. The service department also had a shuttle service available for those who needed to leave their car for an extended period of time. I was pleasantly surprised by the speed and efficiency of the service. What impressed me the most was the honesty and transparency of the service department. They didn't try to upsell me on unnecessary services or repairs, which I have experienced at other dealerships. Instead, they were upfront about the cost and provided me with options to fit my budget. Overall, I highly recommend the service department at this car dealership. They provide exceptional customer service, have a knowledgeable and friendly staff, and offer efficient and honest service. I will definitely be returning for all of my future car maintenance needs. More

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