Lauren Farthing
Lauren Farthing at Mercedes-Benz of Columbus
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Lauren Farthing | Page 18

Service Advisor

Mercedes-Benz of Columbus

7470 Veterans Parkway
Columbus, GA 31909

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4.7
194 Reviews
4.7

194 Reviews

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194 Reviews of Lauren Farthing

October 21, 2021

Dealership Rating
Employee Rating

Lauren was fantastic! Very professional and courteous. I will definitely ask for her for future services! More

by alisoncox
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 21, 2021

Mercedes-Benz of Columbus responded

Alisoncox, thank you for sharing! We will let Lauren know. Please don't hesitate to reach out if there is anything else we can do for you!

October 15, 2021

Dealership Rating
Employee Rating

Great professional and friendly service. The wait time was minimum. An explanation of recommendations was shared with me. More

by GHY1214
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lizzy Spitzmiller

Oct 19, 2021

Mercedes-Benz of Columbus responded

GHY1214, thank you for the feedback. Please let us know if there is anything else we can do for you.

October 13, 2021

Dealership Rating
Employee Rating

I have been with the Mercedes Benz family for over twenty years and likes always they have provided excellent and professional services. Salesperson, service and parts all provide great service! More

by EMITCHELL1948
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 14, 2021

Mercedes-Benz of Columbus responded

EMITCHELL1948, we cannot thank you enough for sharing your feedback! We are delighted to hear about your positive experience and even more so for being a loyal customer. Please don't hesitate to reach out if there is ever anything we can do for you!

October 13, 2021

Dealership Rating
Employee Rating

Always very professional. The work was completed in a timely matter. I received notification when it was ready More

by tbutrph
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lizzy Spitzmiller

Oct 13, 2021

Mercedes-Benz of Columbus responded

We appreciate you taking the time to share, tbutrph! Please let us know if there is anything else we can do for you.

October 12, 2021

Dealership Rating
Employee Rating

Everyone was so nice and the service was so fast and efficient. Will definitely go back. More

by lateashacunningham86
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 13, 2021

Mercedes-Benz of Columbus responded

Thank you so much for the feedback lateashacunningham86! We look forward to your next visit :)

October 07, 2021

Dealership Rating
Employee Rating

I received excellent service from the moment I drove up to the time I left. The personnel was kind, courteous, honest everyone that I interacted with. More

by daisyadkins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lizzy Spitzmiller

Oct 07, 2021

Mercedes-Benz of Columbus responded

Thank you so much for your feedback daisyadkins! Please let us know if there is anything else we can do for you!

October 06, 2021

Dealership Rating
Employee Rating

The service department is the best. Keep up the good work. I am a GM of a dealership and I have also loved the way this dealership does business. More

by alan.grahamanderson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 06, 2021

Mercedes-Benz of Columbus responded

Alan.grahamanderson, thank you so much for the feedback about our dealership! We are truly delighted to hear about your experience with our service department and will be sure to pass on your kind words. Please don't hesitate to reach out if there is anything else we can do for you!

October 06, 2021

Dealership Rating
Employee Rating

Probably the worst experience with a dealership I have ever had, the service manager was awful. More

by NATALIE2228
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Nadie Martin, Lizzy Spitzmiller

Oct 06, 2021

Mercedes-Benz of Columbus responded

Dear NATALIE2228, we are always working to improve our customer service and would like to discuss your experience to understand areas that we can work on. Please reach out to Nadie Martin at (706) 256-6100. We hope to hear from you soon.

October 06, 2021

Dealership Rating
Employee Rating

They don't show me know respect they treat me different from the people that come they for service More

by BrinsonOgletree18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Lizzy Spitzmiller

Oct 06, 2021

Mercedes-Benz of Columbus responded

Dear BrinsonOgletree18, our customers are our number 1 priority and we apologize that you felt this was not the case. We would like to talk with you in more detail so that we can understand how to improve upon our customer service. Please give Nadie Martin a call at (706) 256-6100, at your earliest convenience. We look forward to speaking with you.

October 05, 2021

Dealership Rating
Employee Rating

My car is driving so crazy, my tire pressure was on when I went and still was on when they finished never will I go back worst $609 I ever spent I feel like all they did was reset my service light More

by hkendashus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Lizzy Spitzmiller

Oct 06, 2021

Mercedes-Benz of Columbus responded

Dear hkendashus, we truly value your feedback and would like to speak with you in more detail about your experience. Please give our Service Manager, Nadie Martin, a call at your earliest convenience at (706) 256-6100. We hope to hear from you soon!

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