Lamont Johnson | Page 2

Mullinax Buick GMC responded

Dwayne, We are thrilled to hear that the process of buying your new GMC was easy! We look forward to working with your friends in the future!

Mullinax Buick GMC responded

It's great to hear that the proper service was done on your GMC Sierra at Mullinax Buick GMC Cadillac dealership. Additionally, it's helpful to know that they were able to address and finish a brake job that wasn't completed previously. If you have any more comments or feedback about your experience or if there's anything else you'd like to share, please don't hesitate to let me know.

Mullinax Buick GMC responded

Thank you for the great review and positive words about Gary Cooper! We are so glad that you had a great experience and will be telling your friends!

Mullinax Buick GMC responded

We're delighted to hear about your positive experience with Marcus Ross! It's great that his professionalism and genuine care for your concerns stood out to you. We always aim to ensure our customers feel confident and well taken care of, especially when it comes to a new car. Looking forward to assisting you again in the future!

Mullinax Buick GMC responded

Thank you for your high recommendation and sharing your experience! It's fantastic to hear that you received excellent and timely service from our team. We're especially glad to know that Chance's friendly and knowledgeable approach, coupled with his exceptional listening skills, made a significant impact. We appreciate your kind words and look forward to continuing to provide you with outstanding service!

Mullinax Buick GMC responded

Thank you for sharing your experience with Chance and our team! We're thrilled to hear about the helpful, patient, and professional service you received during your truck purchase. Your satisfaction is our top priority, and it's wonderful to know that Chance could make the process smooth and enjoyable for you. Enjoy your new GMC truck, and we're grateful for your recommendation!

Mullinax Buick GMC responded

We're delighted to hear about your great overall experience with our dealership and that our salesman was knowledgeable and helpful throughout the entire process. Providing a positive and supportive experience is important to us. Thank you for choosing us, and we're here for any future assistance you might need!

Mullinax Buick GMC responded

It's fantastic to hear that our upfront, no-haggle pricing, along with great communication, contributed to a good overall experience for you. We're glad that our approach and the vehicle selection were worth your two and a half-hour drive. Thank you for choosing us and making the journey. We're here for any future assistance you might need!

Mullinax Buick GMC responded

Hello SUPERIOR4SERVICE, Thank you for taking the time to share your feedback. We genuinely appreciate your insights, as they help us identify areas for improvement. We are committed to providing excellent customer service, and your comments about the need for enhanced people skills training in certain management roles are duly noted. We understand the importance of making every customer feel valued and appreciated, and we sincerely apologize if you felt that wasn't the case during your recent interaction. Our aim is to create a positive and welcoming environment for all customers. Your feedback about the specific statement made is particularly valuable, and we will address this internally to ensure that our team communicates in a manner that fosters trust and appreciation. We agree that showing genuine Southern hospitality (especially since we are Southern ourselves) can go a long way, and we will make efforts to incorporate this warmth into our customer interactions. We are constantly working on improving our services, and your feedback serves as a valuable guide in this process. Please be assured that we take your concerns seriously, and steps will be taken to enhance our customer engagement strategies. If you have any further details or suggestions you'd like to share, please feel free to reach out to me directly. I value your business and appreciate the opportunity to address your concerns and would like to talk to you in person or over the phone, i would love to earn your business the right way. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future. Sincerely, Esteban Ramirez Mullinax Buick GMC/Mullinax Cadillac General Manager (334)851-5000 eramirez@mullinaxbuickgmc.com

Mullinax Buick GMC responded

We're thrilled to hear about your excellent experience. Gary is dedicated to ensuring our customers leave satisfied. Thank you for choosing Mullinax Buick GMC!