Krystie Zhang | Page 2

I traveled from outside of town to buy my vehicle and Alberto made it a seamless process. Knowledgeable, personable, and professional. You will get top notch customer service and a memorable experience! Alberto made it a seamless process. Knowledgeable, personable, and professional. You will get top notch customer service and a memorable experience! Thanks again guys More

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I traveled from out of town twice to do business with Criswell Maserati due to the awesome customer service!! Criswell Maserati due to the awesome customer service!! More

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Wonderful experience overall-James was professional and very easy to work with. Extremely knowledgable. Buying a new car was so easy and smooth. very easy to work with. Extremely knowledgable. Buying a new car was so easy and smooth. More

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We are discerning consumers, especially with automobiles (BMW brand loyalists for over 30+ years). We had choices from three Maserati dealerships in the DC metro area, but we decided to go out of our town (BMW brand loyalists for over 30+ years). We had choices from three Maserati dealerships in the DC metro area, but we decided to go out of our town in Virginia and chose Criswell Maserati in Germantown, Maryland. James Tan was the difference. He made our purchasing decision seamless and effortless. In short, James is a consummate professional who is a great listener and made earnest efforts to accommodate us. His in-depth knowledge of the Maserati brand and the Lavente Modena S was masterful and made our purchasing decision very efficient and stress-free. His communication was clear, he provided timely responses to our inquiries, and he was always respectful. Most importantly, my wife's experience on the day of pick-up was more than I expected, and that was priceless to me. I attribute this wonderful experience to James and his colleague, Krystie. Thank you, James and Krystie! More

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Family and I drove from Richmond VA just to visit this dealership as they had the specific make and model that I was looking for with all of the correct options. James was one of the most kind and underst dealership as they had the specific make and model that I was looking for with all of the correct options. James was one of the most kind and understanding Sales Specialist I have ever dealt with when buying a car. After a long trip up I-95 James made sure that me and my family were welcomed in a very kind manner and never once tried to force the sale. As I transitioned from James to Krystie for the finalization of the sale, the exemplary service continued. My family and I left, with my wife raving about their complimentary coffee, happy new owners of a fantastic automobile. However, the service and assistance from James didn't stop as we left. In the days following James made sure to reach out and make sure that we were getting the most out of our new car and answered multiple questions that came up along the way. When the day comes that I or my family need a new vehicle we will definitely be coming back to Criswell Maserati all thanks to James and Krystie. More

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The staff of the Criswell Maserati of Germantown --- repair shop, sales, finance, and management are top notch. We recommend anyone needing the best in service, performance and inventory...to meet with repair shop, sales, finance, and management are top notch. We recommend anyone needing the best in service, performance and inventory...to meet with Alberto is sales, Krystie in Finance, Rob in Management and Harry and Team in repairs and maintenance. We have had numerous customer experiences over many years, and they treat us like family. We are looking forward to continued Classy transportation success. Multigenerational success. Thanks to all on the Criswell Maserati team! You're the best in class. Much appreciated. -Renee, Joe, Carly More

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Great service by Danny and the Maserati team. He helped familiarize me with the vehicle and showed me all the bells and whistles and went above and beyond to assist. 😊 He helped familiarize me with the vehicle and showed me all the bells and whistles and went above and beyond to assist. 😊 More

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Very pleasant experience. Salesman was very knowledgeable, patient, and friendly. Enjoyed working with finance rep. Very pleased for my experiences so far and the car. Salesman was very knowledgeable, patient, and friendly. Enjoyed working with finance rep. Very pleased for my experiences so far and the car. More

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I’ve purchased a lot of cars in my time but I’ve never had a better experience with the finance manager at a dealership than I did with Krystie Zhang. I’m sure most people would agree it’s one of the had a better experience with the finance manager at a dealership than I did with Krystie Zhang. I’m sure most people would agree it’s one of the aspects of buying a car that you generally don’t really think about. Krystie she made the experience go extremely smoothly and was very thoughtful to get me the program that I was looking for. I would definitely consider buying a car wherever she works. More

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Excellent customer service. They were willing to the distance to make sure we were happy. They were willing to the distance to make sure we were happy. More

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