Robert Buchanan
Sales Manager rbuchanan@criswellauto.com
Criswell Maserati - Alfa Romeo
19570 Amaranth Drive
Germantown, MD 20874
Sales Manager (240) 252-5800 rbuchanan@criswellauto.com Rob has over 20 years of experience in the automotive industry which includes such brands as Audi, Mercedes-Benz, Lincoln, Volvo. He also has an extensive background in the pre-owned market as well as the finance side of things. He resides with his family in Middletown, MD which he has called home for 35 years. In his free time, he enjoys playing golf, fishing, catching an Orioles game, watching a good movie, or just spending time with family and friends. Rob believes in transparency and integrity in the sales process and provides customers with a level of professionalism and service that is second to none.
Read moreDealership Experience
8 yrs, 1 mo
108 Reviews
Write a Review108 Reviews of Robert Buchanan
December 18, 2023
5 star experience from beginning to end. James was responsive and professional making process of getting new car seamless. He showed me multiple options and was a pleasure to work with. Wi James was responsive and professional making process of getting new car seamless. He showed me multiple options and was a pleasure to work with. Will return and recommend More
Other Employees Tagged: James Tan, Krystie Zhang, Erick Giron
August 14, 2023
I recently had the pleasure of working with Krystie, James, and Robert at the dealership. Each of them were incredibly kind and cooperative, making the entire process smooth and hassle-free. Their excel James, and Robert at the dealership. Each of them were incredibly kind and cooperative, making the entire process smooth and hassle-free. Their excellent service truly stood out and made my experience at the dealership a memorable one. I would highly recommend this dealership to anyone in the market for a new vehicle. Thank you for your outstanding service! More
Other Employees Tagged: James Tan, Krystie Zhang
February 05, 2023
We are discerning consumers, especially with automobiles (BMW brand loyalists for over 30+ years). We had choices from three Maserati dealerships in the DC metro area, but we decided to go out of our town (BMW brand loyalists for over 30+ years). We had choices from three Maserati dealerships in the DC metro area, but we decided to go out of our town in Virginia and chose Criswell Maserati in Germantown, Maryland. James Tan was the difference. He made our purchasing decision seamless and effortless. In short, James is a consummate professional who is a great listener and made earnest efforts to accommodate us. His in-depth knowledge of the Maserati brand and the Lavente Modena S was masterful and made our purchasing decision very efficient and stress-free. His communication was clear, he provided timely responses to our inquiries, and he was always respectful. Most importantly, my wife's experience on the day of pick-up was more than I expected, and that was priceless to me. I attribute this wonderful experience to James and his colleague, Krystie. Thank you, James and Krystie! More
Other Employees Tagged: James Tan, Krystie Zhang
September 22, 2022
I’ve purchased a lot of cars in my time but I’ve never had a better experience with the finance manager at a dealership than I did with Krystie Zhang. I’m sure most people would agree it’s one of the had a better experience with the finance manager at a dealership than I did with Krystie Zhang. I’m sure most people would agree it’s one of the aspects of buying a car that you generally don’t really think about. Krystie she made the experience go extremely smoothly and was very thoughtful to get me the program that I was looking for. I would definitely consider buying a car wherever she works. More
Other Employees Tagged: Michael Disogra, Krystie Zhang
June 04, 2022
My first contact with James Tan was via a text message he sent me in response to my inquiry regarding the 2020 AUDI Q5 Premium Plus I saw on the website of Criswell Maserati of Germantown. He did confirm th sent me in response to my inquiry regarding the 2020 AUDI Q5 Premium Plus I saw on the website of Criswell Maserati of Germantown. He did confirm that the car had the many outstanding options listed. He was very respectful and suggested that I come to see the car and do a test drive. I was very busy during the following two weeks, but after a gentle reminder from Robert Buchanan, General Manager of the Criswell Maserati dealership, I made an appointment with James Tan to see the car. He took the time to explain many of the car’s features and to answer my questions, after which he gave me the opportunity to test drive it. The car appeared to be in excellent condition. I researched the price of similar cars and used this as a basis for a reasonable offer, which was promptly accepted. The next day, we went through the formalities of the sale, and I drove away with a superb car at a very good price. I was very pleased with my interaction with James Tan, and I liked his polite, no-pressure style. More
Other Employees Tagged: James Tan
May 24, 2022
My son and I had a great experience working with James Tan to purchase a used car. He is one of the most professional car sales people I have ever worked with. James was always quick to respond to my mes Tan to purchase a used car. He is one of the most professional car sales people I have ever worked with. James was always quick to respond to my messages throughout our negotiations. More
Other Employees Tagged: James Tan
April 22, 2022
I had a great experience at Criswell Maserati. My sales representative Mr. Tan was a true professional. From start to finish, he made my transaction go as smooth as possible. I would like to tha My sales representative Mr. Tan was a true professional. From start to finish, he made my transaction go as smooth as possible. I would like to thank him and the entire staff at Criswell for my buying experience and I look forward to continuing my business with them. Bilal Muhammad More
Other Employees Tagged: James Tan
February 28, 2022
I was very pleased with my purchase. It was nice to be able to interact with the sales manager as well. Robert is a straight forward and reasonable sales manager. He runs a good knowledg It was nice to be able to interact with the sales manager as well. Robert is a straight forward and reasonable sales manager. He runs a good knowledgeable team. Krystie and James Tan were on top of everything and made the process go smoothly. This dealership has proven to be professional and trust worthy. More
Other Employees Tagged: James Tan, Krystie Zhang
February 25, 2022
Thanks, Alberto for making it happen for us! This was my third Maserati Ghibli and you helped me find my dream car. You were extremely patient with us and so professional. You went over and abov This was my third Maserati Ghibli and you helped me find my dream car. You were extremely patient with us and so professional. You went over and above to help us. You are a thorough gentleman and you made the entire buying process for us so seamless. You were so proactive and you did all the setups in the car even before we got there to take the delivery. You are the best in your profession and we are looking forward to coming back to you to do more business in the future. Special mention to Mr Robert Buchanan and Krystie Zhang for a seamless closing. This dealership has some of the best and most experienced folks working for them. Great overall experience. Our second time at Criswell and we know that they have us as customers for life. We are always coming back for any of our car needs to this dealership. Thank you so much! More
Other Employees Tagged: Alberto Zamorano, Krystie Zhang
August 02, 2021
Of the dozen or so times I’ve purchased a car from a dealer, this was the fastest and most pleasant. Staff was pleasant and attentive. dealer, this was the fastest and most pleasant. Staff was pleasant and attentive. More
Other Employees Tagged: Alberto Zamorano, Krystie Zhang , Nathan Perriens