Kris Musgrove | Page 3

Friendly service team, very fast service, oil change and tire rotation and I was in and out in 30 minutes. tire rotation and I was in and out in 30 minutes. More

by Cmason Verified Customer Verified Customer

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I’ve been servicing my car here for several years and I won’t go anywhere else. Friendly and knowledgeable, that’s why I trust them!! won’t go anywhere else. Friendly and knowledgeable, that’s why I trust them!! More

by robingonzalez34 Verified Customer Verified Customer

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Excellent service, very precise and informative. Will return when I’m in the area again. Will return when I’m in the area again. More

by jonathancperez Verified Customer Verified Customer

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Great customer service and great service I Love Jim Ellis…..they’re on time and very knowledgeable Ellis…..they’re on time and very knowledgeable More

by Debrasky2116 Verified Customer Verified Customer

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The people are nice and respectable to your needs. They ask the right questions and explain every thing. They ask the right questions and explain every thing. More

by duval76 Verified Customer Verified Customer

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Purchase experience and service experience have been wonderful with Jim Ellis KIA. Most recent car service was incredibly smooth with great customer service (thanks, Kris!). wonderful with Jim Ellis KIA. Most recent car service was incredibly smooth with great customer service (thanks, Kris!). More

by patricktansor Verified Customer Verified Customer

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My service work was done quickly and efficiently. Kris was my advisor and he handed everything in a professional manner Kris was my advisor and he handed everything in a professional manner More

by MIKE OVERSTREET Verified Customer Verified Customer

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I’m sorry I bought a car here and I’m sorry I took my parents car here. The lack of communication is unheard of. Norris is an awful SA and will not call you back or explain things. I had to physically dr parents car here. The lack of communication is unheard of. Norris is an awful SA and will not call you back or explain things. I had to physically drive there to get answers and speak with another SA. Misty is useless as a customer whatever because on the phone she told me I could only speak to Norris and no one else. Ridiculous policy when another SA was helping me since Norris left and didn’t call me back. I don’t know what’s happened over the years but the customer service here is awful. Misty also kept blaming their phone system on all the issues I’ve had over the past year. It started off with damage in the trim around my doors which got logged by an SA as a warranty issue when it wasn’t and worse he never submitted it anyway. Same visit for a tire issue they found a nail said they wouldn’t rotate and I went to Mavis and they couldn’t find the nail turns out the tech rotated the tires anyway. Then the trim finally got worked with other recall issues was given a loaner for the we owe problem was told to be there at a certain time and the guy I needed was no where to be found. Ended up being late to an appt bc he was somewhere else. Had my car longer than they needed bc some other tech used my parts and had to wait on new ones. Had service done and the tech didn’t rotate my tires had to bring it back to have the issue looked at. Very disappointed and shocked at the treated after buying a $40K plus SUV. Mark and Kris are the only people in the Service Dept who care and will work with you. More

by dk060487 Verified Customer Verified Customer

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This was my 3rd visited in regard to the recall on my vehicle. I was glad on the 3rd visit that the part was available. vehicle. I was glad on the 3rd visit that the part was available. More

by LAVALAIS.EMILY78 Verified Customer Verified Customer

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Great experience with every person we in the dealership. Very nice and welcoming atmosphere. They made us feel at ease. Very nice and welcoming atmosphere. They made us feel at ease. More

by Martha Verified Customer Verified Customer

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