Kris Musgrove | Page 13

Horrible customer service. Nobody calls you back. My car has been there for six months and not one person has reached out. I took my car in two moths before the engine complete Nobody calls you back. My car has been there for six months and not one person has reached out. I took my car in two moths before the engine completely died on me without warning for the same issue. They do not honor their warranty and they sell lemon cars. One of their employees even got mad at me for asking questions and hung up the phone in my face. Worst customer service ever. More

by chinasau Verified Customer Verified Customer

Helpful 1

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Excellent service. Exceeded my expectations. Would definitely recommend to others. Looking forward to seeing you again. Exceeded my expectations. Would definitely recommend to others. Looking forward to seeing you again. More

by Jiluv Verified Customer Verified Customer

Helpful 0

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Poor communication and follow up That was a week and a half ago. Our Kia experience with service has been horrible so we bought a new Ford Explorer. I have had to have the engine replaced twice and been w half ago. Our Kia experience with service has been horrible so we bought a new Ford Explorer. I have had to have the engine replaced twice and been without a car for months with both those experiences and 6 weeks this time just to be told that Kia dealers don’t honor each other’s warranty. This is a business model I never want to be associated with again. The associates were respectful but did not have timely follow up on promised expectations. More

by VGK522 Verified Customer Verified Customer

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Love everyone here. I will definitely be back to get my car serviced. Cleanest dealership in Atlanta. I will definitely be back to get my car serviced. Cleanest dealership in Atlanta. More

by tommy.wallis71 Verified Customer Verified Customer

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There is nothing I can say good about my experience and I will make it a point of telling anyone looking for the car to not use a Jim Ellis dealership. . If I have called repeatedly I have to text messages will make it a point of telling anyone looking for the car to not use a Jim Ellis dealership. . If I have called repeatedly I have to text messages. I have sent emails I've been hung up on when I asked for a manager To take someone's car on an appointment and then tell him you aren't going to work out of 7.- 10 days and three and a half weeks later still not touched it. Considering how many times I tried in touch with someone. I expect this total waste of my time also, More

by PAUL@ACKERMANENT.COM Verified Customer Verified Customer

Helpful 3

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Don’t understand the super long wait just to look at my vehicle (1 month!). Once it was finally looked at, would have been nice to simply call me and let me approve the work while it was still in the garag vehicle (1 month!). Once it was finally looked at, would have been nice to simply call me and let me approve the work while it was still in the garage. Instead, I had to wait another day for some “maintenance work” to fix my vehicle. The next day it was several hours later than promised. Super inconvenient since I was trying to coordinate cars since you had it for over a month. Then when I arrived at the service center, it was super inefficient. No one even acknowledged I was there for about 10 full minutes. Then when they did, it was “I’ll be right with you”. Waited another 10 minutes to only be told to go to the counter to pay first…. Couldn’t you have told me that when I walked in? Then the payment team didn’t have my info yet so I get sent back to the person that told me to go to the counter. He said, “oh hi. I didn’t realize that was you!” Shouldn’t that be the first question you ask a customer looking confused and not knowing where to go? Finally that person was able to find my vehicle and I waited another 20 minutes to have someone pull around. Lastly, while not a major issue, everyone else that received their car found it had been washed. Mine was not. Is there a reason some are and others are not? More

by TIM C Verified Customer Verified Customer

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It was a good experience and I would like to come back for another visit for another visit More

by jaylondharvey Verified Customer Verified Customer

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People are always friendly, service does get completed. Kia makes great cars. This rating is for their ability to do service in a timely manner. Kia makes great cars. This rating is for their ability to do service in a timely manner. More

by R0 Verified Customer Verified Customer

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She was easy to work with, friendly, and sincere. She helped us navigate our financial options. She helped us navigate our financial options. More

by LYNNE.HUGHES1536 Verified Customer Verified Customer

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Diana was amazing last Saturday. Andrew waited on me today, he went to lunch after promising to close out my ticket. Not good. Chris had to close out my ticket. Hats off to Chris & D Andrew waited on me today, he went to lunch after promising to close out my ticket. Not good. Chris had to close out my ticket. Hats off to Chris & Diana!! More

by 4runn9 Verified Customer Verified Customer

Helpful 0

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