Kimali Ricketts | Page 2

My experience at Fette Ford was excellent. Our Salesman Ray was particularly helpful. He even contacted us on his day off! We are now driving a brand new Ford Explorer and paying within our price point. Ray was particularly helpful. He even contacted us on his day off! We are now driving a brand new Ford Explorer and paying within our price point. More

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Jon made my car buying experience super easy and safe during this stressful time we are going through. Number 1 sales person ever!!! Visit Today!! during this stressful time we are going through. Number 1 sales person ever!!! Visit Today!! More

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Mario was a great help, i was able to lease a new car amidst these hard times with the virus. I appreciate the help Mario. amidst these hard times with the virus. I appreciate the help Mario. More

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I am happy that I used Fette Ford as my Car Dealership for my 2020 Ford Edge. My salesman was Jon Schatzberg who walked me through this entire process during these trying times. I would definitely recom for my 2020 Ford Edge. My salesman was Jon Schatzberg who walked me through this entire process during these trying times. I would definitely recommend Fette Ford and Jon Schatzberg. More

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Lack of Understanding During COVID-19 Pandemic People and businesses show their true colors during times of crisis and during the COVID-19 pandemic Fette Kia has showed me that they have zero compa People and businesses show their true colors during times of crisis and during the COVID-19 pandemic Fette Kia has showed me that they have zero compassion, empathy and understanding for their customers and are clearly only focused on fattening their wallets. I am a teacher who is currently financially struggling due to the current health crisis and I have been a loyal Kia customer for 6 years. After returning my leased Kia Optima this past February, I was hit with a bill of $993. PLEASE BEWARE and do not make the same mistake I did by trusting this car dealership. I have referred 3 friends during my time as a customer and now feel the need to apologize to each of them because I was clearly mistaken. During my second Kia lease, I was conned into adding a "full coverage" insurance package to my plan (which conveniently added another $100 to my monthly payments) under the guise that I would not have to pay a single cent out of pocket when returning my lease, even if I had damages. What was left out of that conversation was that it only applied IF I were to lease another Kia after returning my current lease. Since I was not in the position to lease another car at the time, I was hit with a $400 restocking fee (NEVER mentioned in any conversation) and a $290 damage fee (for a 3 inch scratch on the side of the car). But it doesn't end there - I received an email from Kia Motors Finance in January stating that I had, and I quote, "reached the date or number of payments you originally specified when you initiated your recurring payments. The payment schedule is now disabled." I returned my car at the beginning of February and the salesman I spoke with said I was good to go. I was hit with another month's payment for February, even though I was told, BY THE FINANCE DEPARTMENT THEMSELVES, that I was paid in full. Add on another $45 in taxes and fees and here I am with a bill of $993. The worst part of this entire process was when I reached out to the dealership as well as many Kia executives explaining my current situation and asking for some assistance and leniency. What I was met with was ZERO compassion, ZERO understanding and ZERO care. Even after acknowledging that the emails about my payments were misleading and often confuse customers, there was no flexibility or understanding. After explaining my situation and reviewing the fact that I've been a loyal and upstanding customer who has never missed a payment or even made a late payment in 6 years, no help or assistance was offered to decrease the amount I owed. The only "solution" she suggested was a 30-day extension for my bill. 30 days? Really Kia? THE WORLD IS SHUT DOWN, people are dying, people are out of work and struggling to make ends meet and the best you can do as a multi-billion dollar corporation is give a 30-day extension? Way to show you care about your customers. I have many family and friends that are customers of other dealerships who have been extremely helpful and understanding during this pandemic (waving fees, coming up with payment plans, etc.) and I foolishly expected the same from Kia. I was sadly mistaken. I am shocked and appalled by the lack of care and flexibility I've experienced with a company I was so loyal to and I am writing this review to ensure that others will not be conned as well. More

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Kenny is the best salesman I have ever worked with. He has made my car buying experience perfect for the last several years! Thank you. has made my car buying experience perfect for the last several years! Thank you. More

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Nick sales manager Lyack sales consultant and K finance all made my experience amazing! This is my 2nd lease and will be back definitely! Appreciate everything !! all made my experience amazing! This is my 2nd lease and will be back definitely! Appreciate everything !! More

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Mario Castellano was simply amazing! He made me feel really comfortable...I was working with someone else prior but felt too rushed. Mario is the way to go!! My grandfather referred Mario to me and I s really comfortable...I was working with someone else prior but felt too rushed. Mario is the way to go!! My grandfather referred Mario to me and I surely left a happy customer. He answered all my questions and made sure that everything I wanted in the car I got!! .. I would recommend Mario to anyone! More

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Very Pleasant experience Our sales specialist Kimali was accommodating and fully trustworthy. Was able to secure the best deal with a no pressure sales approach to our satisfa Our sales specialist Kimali was accommodating and fully trustworthy. Was able to secure the best deal with a no pressure sales approach to our satisfaction. More

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Always a great experience..Excellent customer service!! Yesterday I leased my second Kia sportage and my fourth lease with Fette Ford/Kia and I keep coming back to this dealership because they are great. Th Yesterday I leased my second Kia sportage and my fourth lease with Fette Ford/Kia and I keep coming back to this dealership because they are great. This was my second lease with Kimali and my first time meeting Nick and Kevin who helped me with the financial part of my agreement. I have to say they are the go to people if you are thinking about this dealership. All were very kind ,courteous, and patient with me. They all helped me get the deal and the car I wanted. They were all great to work with and had wonderful knowledge and explained everything to me in full detail. These are the guys you want to see especially when you are making an investment like this. I just want to say thank you to them for all their help. I definitely will recommend all family and friends to them and look forward to working with them again in the future. More

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