Nick Ramrup

Work with me to get process completed in a timely manner. Will use them again. Will use them again. More

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The worst place in America to buy a car. . I bought a pre-owned certified.. with full of problems.. like the modem for ford pass not working.. the horn defective.. the rims bents.. tires no . I bought a pre-owned certified.. with full of problems.. like the modem for ford pass not working.. the horn defective.. the rims bents.. tires no good . 3 days after I got the car. Had to take it to service. And now is 47 days and went 2 times for service and the manager say is not his problem. That I have to fix and pay out of pocket cuz warranty. Blah blah blah.. is the worst place to get help after u buy your car. Dont buy your car here. Recommend. More

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I had an absolutely horrible experience at this dealership. My 2018 Ford Fusion had a recall and it took them weeks to fix. The work was not done properly causing my car to stall in an intersection dealership. My 2018 Ford Fusion had a recall and it took them weeks to fix. The work was not done properly causing my car to stall in an intersection so I brought it again. Then the car would not go over 40 mph. I had to bring it in for a THIRD TIME and now its leaking oil for the first time ever. I had an independent mechanic review and they somehow cracked a seal in my engine. Awful awful repair work and horrible customer service. More

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Fast and friendly service. My car leasing experience was great from the beginning to the end. I'm Very happy with my experience with Fette Ford. great from the beginning to the end. I'm Very happy with my experience with Fette Ford. More

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Excellent service from Mario and all of Fette group. Very helpful and attentive... and personalized service. I would be very comfortable referring Mario to any of my friends and family. helpful and attentive... and personalized service. I would be very comfortable referring Mario to any of my friends and family. More

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Mario is an excellent sales specialist, very knowledgeable and profesional. I recommend him to anyone that is looking for their next vehicle. Thanks Mario and nick for making it happen knowledgeable and profesional. I recommend him to anyone that is looking for their next vehicle. Thanks Mario and nick for making it happen More

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Great experience. Very helpful and answered all my questions Great experience. I enjoyed working with the Fette team especially Frank Cubas. He answered all my questions and was a pleasure to work with. Would re Great experience. I enjoyed working with the Fette team especially Frank Cubas. He answered all my questions and was a pleasure to work with. Would recommend to anyone looking for a new car or truck. More

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Lack of Understanding During COVID-19 Pandemic People and businesses show their true colors during times of crisis and during the COVID-19 pandemic Fette Kia has showed me that they have zero compa People and businesses show their true colors during times of crisis and during the COVID-19 pandemic Fette Kia has showed me that they have zero compassion, empathy and understanding for their customers and are clearly only focused on fattening their wallets. I am a teacher who is currently financially struggling due to the current health crisis and I have been a loyal Kia customer for 6 years. After returning my leased Kia Optima this past February, I was hit with a bill of $993. PLEASE BEWARE and do not make the same mistake I did by trusting this car dealership. I have referred 3 friends during my time as a customer and now feel the need to apologize to each of them because I was clearly mistaken. During my second Kia lease, I was conned into adding a "full coverage" insurance package to my plan (which conveniently added another $100 to my monthly payments) under the guise that I would not have to pay a single cent out of pocket when returning my lease, even if I had damages. What was left out of that conversation was that it only applied IF I were to lease another Kia after returning my current lease. Since I was not in the position to lease another car at the time, I was hit with a $400 restocking fee (NEVER mentioned in any conversation) and a $290 damage fee (for a 3 inch scratch on the side of the car). But it doesn't end there - I received an email from Kia Motors Finance in January stating that I had, and I quote, "reached the date or number of payments you originally specified when you initiated your recurring payments. The payment schedule is now disabled." I returned my car at the beginning of February and the salesman I spoke with said I was good to go. I was hit with another month's payment for February, even though I was told, BY THE FINANCE DEPARTMENT THEMSELVES, that I was paid in full. Add on another $45 in taxes and fees and here I am with a bill of $993. The worst part of this entire process was when I reached out to the dealership as well as many Kia executives explaining my current situation and asking for some assistance and leniency. What I was met with was ZERO compassion, ZERO understanding and ZERO care. Even after acknowledging that the emails about my payments were misleading and often confuse customers, there was no flexibility or understanding. After explaining my situation and reviewing the fact that I've been a loyal and upstanding customer who has never missed a payment or even made a late payment in 6 years, no help or assistance was offered to decrease the amount I owed. The only "solution" she suggested was a 30-day extension for my bill. 30 days? Really Kia? THE WORLD IS SHUT DOWN, people are dying, people are out of work and struggling to make ends meet and the best you can do as a multi-billion dollar corporation is give a 30-day extension? Way to show you care about your customers. I have many family and friends that are customers of other dealerships who have been extremely helpful and understanding during this pandemic (waving fees, coming up with payment plans, etc.) and I foolishly expected the same from Kia. I was sadly mistaken. I am shocked and appalled by the lack of care and flexibility I've experienced with a company I was so loyal to and I am writing this review to ensure that others will not be conned as well. More

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Went in just to look at the Explorer not expecting to deal at all met my sales person Lyack and by Sat had a new car. Everything was smooth and quick was pleasantly surprised have had many poor experienc deal at all met my sales person Lyack and by Sat had a new car. Everything was smooth and quick was pleasantly surprised have had many poor experiences at other dealers but this one was top notch. More

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Nick sales manager Lyack sales consultant and K finance all made my experience amazing! This is my 2nd lease and will be back definitely! Appreciate everything !! all made my experience amazing! This is my 2nd lease and will be back definitely! Appreciate everything !! More

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